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  5. Reviews of The Observatory Hotel Christchurch

Reviews of The Observatory Hotel Christchurch 5 stars

9 Hereford Street The Arts Centre Te Matatiki Toi Ora, 8013 Christchurch, New Zealand

#6 of 148 hotels in Christchurch

Guests' Choice

Review score

Based on 900 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.8

  • Facilities

    9.2

  • Staff

    9.6

  • Value for money

    8.8

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 2 May 2024

    9.0
    Fantastic
    • Business trip
    • Group
    • Observatory Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Knowledge of surroundings and what was in them eg. bakery, restaurant, bar etc.

    Fantastic building and surrounds. Very close to city centre.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Observatory Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful - old arts centre building, venue very convenient and pleasant. . Comfortable, easy hotel accomodation with all the facilities I needed..

    Stayed in May 2024

  • Reviewed: 1 May 2024

    8.0
    Great stay enjoyed first stay in centre of chch, would definitely stay again
    • Leisure trip
    • Couple
    • Prestige Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location, with easy access to the city and gardens.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    Wonderful hotel in fantastic location. Brilliant staff.
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 1 night

    Nothing.

    Gorgeous building. Beautiful hotel. The staff were so helpful and friendly. Wonderful location.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Lovely service, extremely comfortable beds, good room service.
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Heritage building with modern features

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Lovely building in a great location
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 1 night

    The bedroom was pretty (although a bit too pink for me) but very small. For the money we paid I expected a little more room - we couldnt even open our 2 suitcases properly on the floor. The windows were also very high so we didnt really have a view of anything.

    This hotel is in a gorgeous building and the decor is lovely. The staff were also super friendly and very welcoming. They had a really lovely sitting area where you could help yourself to tea and coffee etc.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Fabulous.
    • Leisure trip
    • People with friends
    • Observatory Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    Bathrooms needed extra shelving for toiletries

    Location location location Diversity of rooms Fun stylish bright decor

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Best location in Christchurch.
    • Leisure trip
    • Couple
    • Prestige Skylight Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, comfortable room, friendly staff, would definitely stay again.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    8.0
    As long as this hotel offers the same service and amenities, it will always be a return for us. (This was our third stay
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Historic, central position, very comfortable room, close to restaurant, great wine and cheese between 5and 8pm

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    The grounds and facilities of the old university were stunning. Would definitely stay here again
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    I liked everything about the property

    The location was great easy walking distance to everything. Hotel was beautiful and staff very informative and friendly

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Beautiful building in the arts centre, very small rooms!
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was very small with very little usable bench space & one dining chair pulled up to a bed side table presumably to double as a desk!! Breakfast was very disappointing..basically toast & cereal. I’d give that a miss next time & go out for breakfast! Limited available parking compounded by the fact that the staff parked in it. And the heating in the corridors was stifling & unnecessary. It was 21 degrees both days we stayed.

    The location is great…5 minutes walk from the city centre & restaurants. Building & surrounding buildings are beautiful. It was clean.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Observatory Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    I hope the breakfast could provide more choices.

    It’s very clean and quiet. The hotel located at a good location. I went at the busy week so the price was higher. In general it is a good stay.

    Stayed in March 2024

  • Reviewed: 19 April 2024

    10
    Experiencing history
    • Business trip
    • Couple
    • Prestige Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    A special experience. Staying in such a historic building was extra special. The rooms have been renovated beautifully and authentically. We thoroughly enjoyed the whole experience and the guest lounge was an added bonus. The staff were very well trained and very accommodating. Would love to stay there again.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    9.0
    Incredible historic building, brilliantly renovated and in an outstanding location.
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 2 nights

    We were kept awake by a noise that sounded like an energy generator at the back of the building. We had thought it was air conditioning in the room and the staff did check it out when we reported it after the first night but it was on the 2nd night we realised it was external. I am guessing that rooms on the opposite, courtyard side to us (we were in room 106) would not have been impacted but a light sleeper might be impacted.

    You are staying in a landmark building when you stay here, as it was previously a university. We loved staying in one of the most beautiful buildings in the city and the location was perfect - central but super quiet and right across the road from the gorgeous botanic gardens. It even boasts a cinema and a grand hall! The staff were outstanding, the lounge area was wonderful to sink into their couches with a book and the free coffee on offer, and the rooms had brilliantly high ceilings and were ultra modern and spotlessly clean.

    Stayed in March 2024

  • Reviewed: 18 April 2024

    10
    Loved it!
    • Leisure trip
    • Solo traveller
    • Observatory Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Really stunning architecture and decor. It felt luxurious, warm and welcoming. The staff were also really helpful! I didn’t catch her name but the lady on reception on the day I checked out was so helpful in helping me try and get in touch with my airline as my flight got cancelled that very morning. She was also ready to help me get booked in for another nights stay but it didn’t end up being needed. Really great staff!

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Great location and very friendly and helpful staff 👍
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    A very good

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Well restored beautiful building
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Decor

    Stayed in April 2024

  • Reviewed: 12 April 2024

    10
    Relaxing last stay in New Zealand
    • Leisure trip
    • People with friends
    • Observatory Legacy Room – Lower Ground floor
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Beautifully restored building with an interesting history. Very comfy rooms with excellent facilities. Location was perfect

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    Comfortable room, great location.
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Loved everything, definitely staying again. Perfect location.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    We stayed one night at the beginning and again at the end of our NZ holiday, and were delighted to return. The location
    • Leisure trip
    • People with friends
    • Observatory Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    It was all lovely

    Everything! The team are so friendly and welcoming and could not have been more helpful, and the hotel and rooms are beautifully decorated.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    10
    Will return!
    • Leisure trip
    • People with friends
    • Observatory Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Loved this hotel, very stylish & comfortable in a wonderful location.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    10
    Excellent boutique accommodation
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Smart comfortable and convenient.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Lovely location and accommodation. Customer service and breakfast needs sorting.
    • Leisure trip
    • Couple
    • Observatory Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was poor. We cancelled them after our first one and ate at an excellent nearby cafe for the same price. While the check in staff were lovely we had a problem with the safe in our room. We needed to use this to store passports and jewellery. Despite asking 3 times and being promised that they would look at it nobody did. No apology we were just made to feel like we were being a nuisance.

    Great location. Lovely room.

    Stayed in March 2024

  • Reviewed: 5 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Prestige Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could have been a little better (more fruit, more choice). The breakfast room is very small, expected a different “style” for that kind of property.

    Stayed in March 2024

Showing 1 – 25

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