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Reviews of Trentham Gem

Unit 1, 25A ward street, Trentham, Upper Hutt, 5018, 5018 Upper Hutt, New Zealand

#7 of 8 B&Bs and Inns in Upper Hutt

Guests' Choice

Review score

Based on 31 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.2

  • Location

    8.4

  • Facilities

    7.8

  • Staff

    7.7

  • Value for money

    7.7

  • Free WiFi

    2.5

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Showing 1 – 25

  • Reviewed: 19 November 2023

    8.0
    We enjoyed our time there
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The cleanliness of the linen

    The location was perfect for what we needed

    Stayed in October 2023

  • Reviewed: 30 September 2023

    6.0
    Very handy place.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed was hard and had a board under the mattress.

    The living area was comfortable

    Stayed in September 2023

  • Reviewed: 23 June 2023

    7.0
    Cold house, basic TV lacking.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    Central heating

    Location

    Stayed in June 2023

  • Reviewed: 11 April 2023

    8.0
    Overall just what I needed, comfortable clean couldn't beat the location or the price.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    I would have loved an iron and board. Sky TV, I couldn't use it to get the basic 1234 TV channels is it worth your while paying the sky subscriptions

    Stayed in April 2023

  • Reviewed: 15 April 2024

    3.0
    Too expensive for what you get
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 46 nights

    Only 1 mirror in bathroom which steamed up, No vanity area to apply make up and style hair, No iron or ironing board for clothes, No tumble drier to dry clothes when wet and rainy Lack of sockets throughout the unit, Lack of kitchen utensils and no pans or pots, Cooker was not acceptable with tinfoil under each ring and most not working or smoking when turned on.

    Proximity to family.

    Stayed in April 2024

  • Reviewed: 19 February 2024

    9.0
    Trentham Gem Rocks
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small gripe really; no towel rail for the hand towel. Oooh and just some small bedside tables would be great as my husband and I both wear glasses and don't like to leave them on the floor (same with phones)

    Comfortable bed. Clean facilities. Tea/ coffee etc. Lovely Clean linen Very friendly hosts even when they had to come out because we got lost!!!

    Stayed in February 2024

  • Reviewed: 27 January 2024

    9.0
    Great value, cozy lodgings near to everything.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    Had a bit of trouble figuring out the heating cause we live in Brisbane, AU, where we have no need of heating, but once we figured it out we were comfy as. Directions may have helped though.

    Great location and lovely little garden attached to the house. Very cozy and clean with a super comfy bed, great heating and comfy furniture. Well-appointed kitchen and a very homey vibe.

    Stayed in November 2023

  • Reviewed: 13 January 2024

    10
    Trentham
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nil

    Clean, quite and close to amenities

    Stayed in January 2024

  • Reviewed: 4 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Was quite hard to find.

    Was quiet, comfortable, and very close to where we needed to be.

    Stayed in January 2024

  • Reviewed: 11 December 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very clean, beds were very comfortable 👌, enjoyed the stay. Location in Upper Hutt was a bonus!

    Stayed in December 2023

  • Reviewed: 3 December 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We were extremely disappointed from the minute we arrived... not what we had expected... felt like an air B&B was waiting for extra people to walk in at any minute... Had to call owners (they don't live onsite) as only 1 large towel and two hand towels (one of those looked like it had been used by someone else) for extra towels for our stay as two of us .... There are no plugs in the unit, so we were unable to use the bath or basin. The supplied toiletries were a previously used soap and a near empty bottle of body wash ... no hand soap for washing hands. Tea towels looked like they were not replaced after the last guests, and the plates/cups needed washing before we could use them. The house felt like the owners had just moved out, the place was tired, and some curtains you couldn't close as not attached to the wall well.... Parting gift was the cockroaches in the kitchen... place needs a good clean and refresh Feel very ripped off, and if I could, I would like some of my money back ....

    The only highlight of the place was the bed was comfortable.

    Stayed in December 2023

  • Reviewed: 3 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rubbish tin in bathroom not emptied. Bottom sheet on bed stained with semen. Silver lining on stove elements filthy. No pots in kitchen to use on stove. No plug for bath or hand basin in bathroom. Steps on to deck did not have hand rails - very dangerous.

    Stayed in November 2023

  • Reviewed: 28 October 2023

    5.0
    was expecting an ordinary motel with more than just the one unit,
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    couldn't find any internet conection or password.

    Stayed in October 2023

  • Reviewed: 29 September 2023

    10
    Was great for what I needed, would stay again thank you.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice, private and quiet . Had heaters to keep nice and warm, bed was firm and comfortable. Close to restaurants. Has everything you need for 1 or more nights. The house is a bit hard to find but the host gave really good information which made it easy and had a carport for the car as well.

    Stayed in September 2023

  • Reviewed: 9 July 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lock box was hard to get in, this happened last time aswell so just hoping a new one gets put in or it's easier next time. :)

    So many heaters which helped the cold, thank you so much and Owner super responsive

    Stayed in July 2023

  • Reviewed: 2 July 2023

    9.0
    excellent
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    brown sugar as sugar for tea coffee and cheap tea bags

    comfortable

    Stayed in July 2023

  • Reviewed: 3 April 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    Lock box on the floor was difficult to access, couldn't re-lock it with the key. Smoke detector battery was low on the first night, when I arrived back the next day it was clear that someone had been there as this was no longer beeping and smoke detector was dis-engaged, this concerned me greatly. Food was left in the fridge that was not mine on arrival, free toiletries were a standard body wash and hand soap - general consumption only not usual hospitality toiletries... no idea who has used it before! No additional blankets so if its a cold night, wear more clothes or turn the heat pump on all night. Whilst bulk tea/coffee is available there was no milk. It was likely that this place is lived in unless there is someone renting it. I would never stay here again. Do not recommend.

    Stayed in March 2023

  • Reviewed: 8 March 2023

    10
    Surprisingly excellent stay
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night

    Excellent location, booked this property as all accommodation in the city centre was full due to a gig. Was so easy to access on the train (2 minute walk from nearest station) and much bigger than anticipated, beautifully clean with full cooking facilities. Easy contactless check in would definitely recommend to anyone looking for a quieter city getaway.

    Stayed in February 2023

  • Reviewed: 5 October 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No heat , no power for microwave, no power to TV, no power to aircon, hard to find, this whole coldest day of year, totally a disastrous experience!

    Not much, was reasonable clean

    Stayed in October 2022

  • Reviewed: 23 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 7 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 17 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 24 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: 16 April 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

Showing 1 – 25

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