174 Arthurs Point Road 7, 9371 Queenstown, New Zealand
#182 of 411 Holiday rentals in Queenstown
Guests' ChoiceBased on 10 hotel reviews
9.3Cleanliness
9.5
Comfort
9.5
Location
9.3
Facilities
9.8
Staff
8.3
Value for money
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 10
Reviewed: 7 January 2024
Abby
New ZealandIt is a bit far from town but if you travel by car it’s fine.
The house was spacious and clean. The kitchen is fully equipped and the house come with washing machine and dryer, that’s makes a family stay more comfortable and convenient especially with kids tagging along. The hot tub was wonderful a favourite for the whole family.
Stayed in January 2024
Reviewed: 25 February 2023
Tracy
New ZealandNo cleaning cloths to wipe down surfaces. TV instructions were misleading, having to use own account. Not major problems though.
Location, style and comfort.
Stayed in February 2023
Reviewed: 1 January 2023
Kit
Hong KongNot applicable.
Stayed in December 2022
Reviewed: 14 September 2022
Koleti
New ZealandNil
"Great property in a great peaceful location. The rooms was luxurious and very comfortable beds..Love the spa 😍 The huge apartment is clean and spacious. We will be back!! Thank you Camen 🙌
Stayed in September 2022
Reviewed: 29 June 2021
Georgia
New ZealandThis place was really beautiful and such an amazing space for us to stay whilst visiting Queenstown. Would definitely stay again!
Stayed in June 2021
Reviewed: 6 September 2022
Lauren
New ZealandCouldn’t figure out how to close the door from outside so had to do garage dash but not a big issue! Also whilst the property was fantastic. The sheer amount of rules made the stay not relaxing. Also finding out that the owner lives next door but doesn’t tell you that felt icky. The attitude and defensiveness from the owner Carmen was mind blowing. I was speechless from the tone of her messages that were in response to my politely worded messages. I asked for sheets for the sofa bed with a smiley face and the responses were “as per my email..” and “as you didn’t advise”. I did acknowledge I didn’t read the lengthy message I received in July for a booking in September which was followed by a four page message the week before. I also didn’t feel receiving a reminder message reminding us about Sunday checkout time at 0845 on Saturday morning after I’d been in the property 14 hours was appropriate. Overall great property and amenities but I felt like a child at a summer camp with all the rules and it felt like Carmen didn’t actually want visitors there- hardly relaxing.
Great property and location! Right at the bottom of Cornet peak and a $25 Uber into town! fantastic pub with live music next door!
Stayed in September 2022
Reviewed: 13 January 2024
Karnravee
ThailandThere are no comments available for this review
Stayed in January 2024
Reviewed: 26 December 2023
Susanto
IndonesiaThere are no comments available for this review
Stayed in December 2023
Reviewed: 2 December 2022
Vicki
New ZealandThere are no comments available for this review
Stayed in November 2022
Showing 1 – 10
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content