366 State Highway 33, Rotorua, 3074 Rotorua, New Zealand
#43 of 81 hotels in Rotorua
Guests' ChoiceBased on 2722 hotel reviews
7.7Cleanliness
8.0
Comfort
8.2
Location
8.5
Facilities
7.8
Staff
8.5
Value for money
8.1
Free WiFi
8.3
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End of dialog contentReviewed: 28 May 2024
Narelle
AustraliaThe property has the potential to be a great place. Unfortunately it is a bit tired in areas which really let it down.
The way staff handled a problem I raised was unexpected, yet handled on a friendly professional manner
Stayed in May 2024
Reviewed: 28 May 2024
Ronda
New ZealandThe shutter was broken, which gives you privacy between the bedroom and bathroom. One out of the 2 spas were warm but not hot enough to get in
Having the view of the lake was gorgeous. I like having a door and small balcony along with a bath in the bathroom
Stayed in May 2024
Reviewed: 28 May 2024
Gavin
New ZealandWould like to see lights outside dining room lighting up trees and lake at night,would make it very special. ..Staff are a little timid and need to chat more with the customers? Would like to see packages of Bed,Breakfast and Dinner,targeting those who want to get away for the weekend and maybe retirees during the slow months.For example I am considering taking my family there for my birthday in September.Has great potential with the Chateaux closing.
Room was great,lovely view, very clean apart from sliding door to outside which needs attention , Loved the ambiance of old world charm, carpet on stairways, nice Bar and lovely dining room with views to the lake and open fire all under one roof.Dinner was good but need to order vegetables unfortunately,Sticky date pudding was superb' Buffet breakfast was very good.Drinks from bar were good and well priced. Staff were very nice but maybe a little timid?
Stayed in May 2024
Reviewed: 25 May 2024
Sharon
New ZealandVery nice lake view room.comfy bed. Dinner at the restaurant was excellent. Breakfast included in the price was very good
Stayed in May 2024
Reviewed: 24 May 2024
Kevin
New ZealandHot water was intermittent on check in but was consistent in morning. The power on TV was turned off on the back of TV it was very difficult to find and turn on. Fridge was noisy occasionally.
Comfy bed
Stayed in May 2024
Reviewed: 22 May 2024
Tino
New ZealandThe weather wasn't great so we couldn't use the pools, spa and sauna.
Staff were great, we had to add more people to our booking and they were happy to make the changes. Upgraded our room, breakfast was good value. Would definitely come back again.
Stayed in May 2024
Reviewed: 22 May 2024
Joseph
CanadaBathroom was open to the sleeping area. Room was tired, worn. Needs updating. Noisy, from a tour group’s kids running the halls.
Great view of the lake. Comfortable bed. Dinner was excellent.
Stayed in May 2024
Reviewed: 18 May 2024
Barry
New ZealandSauna not working
Restaurant was very good.
Stayed in May 2024
Reviewed: 18 May 2024
Ngahina
New Zealand2-3 days is never long enough
Everything - which is why I keep going back.
Stayed in May 2024
Reviewed: 16 May 2024
Jean
AustraliaCouldn’t find any issues!
Spacious and door opening onto our to the lake and lawn area!
Stayed in May 2024
Reviewed: 16 May 2024
Donna
AustraliaI would have liked a microwave, that's all.
The setting was just stunning. So nice to stroll along the lake after a long day. The room was very spacious also.
Stayed in May 2024
Reviewed: 15 May 2024
Linda
New ZealandProbably needs a bit of maintenance, not badly.
Peaceful with beautiful gardens and a lovely view of the Rotorua Lake. Lovely older style and interesting. Lovely to pull the curtains apart to such a view in the morning, a short walk from our room.
Stayed in May 2024
Reviewed: 15 May 2024
Morris
New ZealandMore or better parking spaces
Stayed in May 2024
Reviewed: 14 May 2024
Jongsoo
New ZealandClean and tidy, I was delighted.
Stayed in May 2024
Reviewed: 11 May 2024
Brenna
New ZealandThe air conditioning unit outside for the room next to us keep making a buzzing noise all night long, little bit annoying but the bed made up for it.
Loved the room layout and the bed was so comfortable! best sleep I have had in a long time. The cleaners do an amazing job as our room was spotless and staff were very friendly. Amazing value for money.
Stayed in May 2024
Reviewed: 9 May 2024
Angelique
New ZealandProperty is run down and needs updating.
The friendly staff.
Stayed in May 2024
Reviewed: 8 May 2024
Paramjit
IndiaLocation was amazing with spectacular views of lake.
Stayed in May 2024
Reviewed: 7 May 2024
Doug
New ZealandAs I am on crutches I found the floors slippery but this would only affect me not able bodied people.
Location and room suited my needs
Stayed in May 2024
Reviewed: 4 May 2024
Vivien
New ZealandLeaving - always sad to leave.
The bed and pillows are extremely comfortable. Had the disability room which is perfectly located by restaurant, reception, carpark etc. So peaceful and relaxing with stunning view over lake. But the absolute highlight is the amazingly attentive and friendly staff who were welcoming and friendly. Make sure to book the inclusive breakfast - divine.
Stayed in May 2024
Reviewed: 3 May 2024
Iain
United KingdomThe "Musack" in the dining room was rather loud and irritating
Big clean room with lovely view across lake.
Stayed in March 2024
Reviewed: 3 May 2024
Johan
New ZealandAircon was noisy outside our room. The minor things not perfect came with the price. Again, VALUE for $ !
The lake view is nice. Our room was VALUE for money. Don't expect a 5* hotel when you pay camp-site prices. Staff were friendly & we enjoyed it
Stayed in May 2024
Reviewed: 3 May 2024
Severine
IrelandI have no bad comments to say
Best view from your bedroom, the staff was so friendly, the breakfast was amazing , the hotel is very restful
Stayed in May 2024
Reviewed: 2 May 2024
Kristine
New ZealandLovely location. Enjoyed our breakfast
Stayed in May 2024
Reviewed: 1 May 2024
Allen
New ZealandBit dated, could do with a bit more fixing up
Nice setting, good comfy chairs to sit in, good restaurant. very quiet
Stayed in May 2024
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