Based on 165 hotel reviews
7.9Cleanliness
8.2
Comfort
8.0
Location
8.8
Facilities
7.6
Staff
9.4
Value for money
8.4
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 April 2024
Audrey
IrelandBreakfast was not so great. Hash browns were raw potatoes. No kettle, soap, shower gel in our room
Super friendly staff. Good location Nice spacious room. Terrace was nice but had no seats We only stayed one night
Stayed in March 2024
Reviewed: 12 April 2024
Hakan
TurkeyThe hotel is in city center.
Stayed in April 2024
Reviewed: 8 April 2024
Ashley
United KingdomNothing. Everything was good.
The location is great and easy to find. It’s just near the old souk, if you’re looking for a nice evening walk. The staff was amazing and very helpful. They weren’t very busy the night I stayed so they were able to give us both a choice of rooms, and also - late checkout. Room was cozy and I slept well. Would stay again.
Stayed in April 2024
Reviewed: 29 March 2024
Arpine
FinlandHotel is quite old and could use some updating.
Staff is amazing, very positive and helpful. Location is central, easy to navigate around.
Stayed in December 2023
Reviewed: 21 March 2024
Svetlana
SwedenIt was a bit pricey but that's Oman
Great location (very convenient for visiting Sur without a car) and friendly staff
Stayed in February 2024
Reviewed: 6 March 2024
Sophie
FranceBe mindful there is no elevator so it can be difficult for some people.
The staff is very friendly, the room is clean, location is good, there is a great Indian veggie restaurant next door.
Stayed in February 2024
Reviewed: 3 March 2024
Naim
GermanyThe breakfast was a bit on the pricy side comparing to what you'd get. And taste-wise was acceptable.
Very friendly and accommodating staff. They will go the extra mile for you. Close to the market (walking distance). And near various attraction in Sur.
Stayed in February 2024
Reviewed: 2 March 2024
Carol
United KingdomNo lift but we had help with the bags!
Friendly and helpful staff. Easy parking. We enjoyed the location with the interesting souk nearby. Sur is a charming town!
Stayed in February 2024
Reviewed: 1 March 2024
Melissa
QatarThey should provide more towels and more shampoo
Very friendly staff. Good location and parking available.
Stayed in February 2024
Reviewed: 27 February 2024
Paulina
PolandOnly basic equipment in the room (e.g. no hairdryer, but i could borrow it from the reception).
Spacious room, extremely friendly & helpfull staff, flexibility with check in & check out times (24/7 reception), walking distance to Sur Souq and some restaurants/cafes/supermarket.
Stayed in February 2024
Reviewed: 25 February 2024
Kathy
BelgiumRoom was little smelly.
Warm welcome. The room has a good size with ensuite bathroom. Breakfast was available at a fair price. We did not have dinner there but it was available. Good location. Close to souq.
Stayed in February 2024
Reviewed: 22 February 2024
Valentina
ItalyThe quality of food could be improved, however the experience was overall in line with our expectations.
The host is really nice, the location is central and allows you to easily visit the main attractions (souq, corniche).Easy parking. The room was spacious and clean. Good value for money, perfect for one night stay on a road trip.
Stayed in February 2024
Reviewed: 19 February 2024
G
JordanAll good
Hotel is near the souk and easy to reach. Friendly staff. Visit to the ship museum is a must and driving along the area of the beach and lighthouse is a must
Stayed in February 2024
Reviewed: 13 February 2024
Matthew
ChinaMissing a few amenities. No mirror at eye level, only one bedside table, no hairdryer or kettle in the room.
Friendly staff, decent location and the lobby was quite nice. The room is ok for the price.
Stayed in February 2024
Reviewed: 7 February 2024
Anita
ItalyGreat for one night in Sur, very friendly staff, breakfast was good, clean
Stayed in February 2024
Reviewed: 2 February 2024
Marc
AndorraThe bathroom was tiny No elevator
It’s very well located, right in the old town, next to the market, close to the corniche. There are restaurants and shops all around. The inside of the hotel seems new and modern. The room was spacious. The staff was very friendly
Stayed in February 2024
Reviewed: 31 January 2024
Tammy
United StatesExcellent and friendly staff, always willing to help when needed. Cleaning staff were helpful and friendly and did a great job...excellent location and easy walk to the souq and the beach.
Stayed in January 2024
Reviewed: 21 January 2024
Thomas
Germany- Even in winter it's too warm to sleep without AC. The very old AC is very loud, but you need to keep it on. If you can sleep with white noise, this will be ok for you. If you need a silent room, that won't be an option for you. - In our room the AC blew directly at the bed. We were able to cover the vent with a towel, so the airflow was directed to the floor in not in our faces. - Large gap under the door with lots of light coming in. Can be blocked with a towel during the night. - There is no hand towel, but upon request they'll just give you another towel.
Staff super nice and friendly. Location is good, usually free parking right by the hotel. Carpet in the hallway makes it overall more quiet.
Stayed in January 2024
Reviewed: 2 January 2024
Francesca
Italyaccommodation is a bit old fashioned
Very nice staff and strategic location
Stayed in December 2023
Reviewed: 31 December 2023
Kati
HungaryNo separated place for the shower in the bathroom, no shower curtain and bathroom rug. I would prefer duvet cover instead of two bedsheets.
Comfortable, clean bed. Helpful, friendly reception.
Stayed in December 2023
Reviewed: 31 December 2023
Thomas
New ZealandRooms are a bit dated. No opening window. No tea and coffee facility and fridge not working
Central location. Great staff, very helpfull
Stayed in December 2023
Reviewed: 30 December 2023
Christopher
United StatesEverything as presented, friendly staff, good communication, spacious family room, good breakfast.
Stayed in December 2023
Reviewed: 27 December 2023
Miguel
United KingdomGreat location in Sur, near restaurants and the promenade
Stayed in December 2023
Reviewed: 25 December 2023
Al-mamari
OmanVery limited parking lot. The room itself needs a little extra staff to make more comfy, like an iron and ironing board, a small table with the chairs, hair dryer, and a kettle for coffee. Compared to the room and the available furniture in it, it os considered expensive to the value given.
The location is good and the stuff are very friendly
Stayed in December 2023
Windsor, Canada
La Clusaz, France
Ghent, Belgium
Tighnabruaich, UK
Barcelona, Spain
Belgrade, Serbia
Clarens, South Africa
Tokyo, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content