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Reviews of Sur Hotel 1 stars

Al Sharqyah, 411 Sur, Oman

#4 of 9 hotels in Sur

Guests' Choice

Review score

Based on 165 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.0

  • Location

    8.8

  • Facilities

    7.6

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 21 April 2024

    7.0
    Good location
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not so great. Hash browns were raw potatoes. No kettle, soap, shower gel in our room

    Super friendly staff. Good location Nice spacious room. Terrace was nice but had no seats We only stayed one night

    Stayed in March 2024

  • Reviewed: 12 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is in city center.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Clean, cute, central stay in Sur
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Everything was good.

    The location is great and easy to find. It’s just near the old souk, if you’re looking for a nice evening walk. The staff was amazing and very helpful. They weren’t very busy the night I stayed so they were able to give us both a choice of rooms, and also - late checkout. Room was cozy and I slept well. Would stay again.

    Stayed in April 2024

  • Reviewed: 29 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is quite old and could use some updating.

    Staff is amazing, very positive and helpful. Location is central, easy to navigate around.

    Stayed in December 2023

  • Reviewed: 21 March 2024

    9.0
    Great option in central Sur
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights

    It was a bit pricey but that's Oman

    Great location (very convenient for visiting Sur without a car) and friendly staff

    Stayed in February 2024

  • Reviewed: 6 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Be mindful there is no elevator so it can be difficult for some people.

    The staff is very friendly, the room is clean, location is good, there is a great Indian veggie restaurant next door.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    8.0
    Great value for your stay in Sur
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was a bit on the pricy side comparing to what you'd get. And taste-wise was acceptable.

    Very friendly and accommodating staff. They will go the extra mile for you. Close to the market (walking distance). And near various attraction in Sur.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No lift but we had help with the bags!

    Friendly and helpful staff. Easy parking. We enjoyed the location with the interesting souk nearby. Sur is a charming town!

    Stayed in February 2024

  • Reviewed: 1 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    They should provide more towels and more shampoo

    Very friendly staff. Good location and parking available.

    Stayed in February 2024

  • Reviewed: 27 February 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only basic equipment in the room (e.g. no hairdryer, but i could borrow it from the reception).

    Spacious room, extremely friendly & helpfull staff, flexibility with check in & check out times (24/7 reception), walking distance to Sur Souq and some restaurants/cafes/supermarket.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Comfortable 1 night stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Room was little smelly.

    Warm welcome. The room has a good size with ensuite bathroom. Breakfast was available at a fair price. We did not have dinner there but it was available. Good location. Close to souq.

    Stayed in February 2024

  • Reviewed: 22 February 2024

    7.0
    Good stay in Sur
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The quality of food could be improved, however the experience was overall in line with our expectations.

    The host is really nice, the location is central and allows you to easily visit the main attractions (souq, corniche).Easy parking. The room was spacious and clean. Good value for money, perfect for one night stay on a road trip.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Up to expectations and excellent location. Value for money
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    All good

    Hotel is near the souk and easy to reach. Friendly staff. Visit to the ship museum is a must and driving along the area of the beach and lighthouse is a must

    Stayed in February 2024

  • Reviewed: 13 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Missing a few amenities. No mirror at eye level, only one bedside table, no hairdryer or kettle in the room.

    Friendly staff, decent location and the lobby was quite nice. The room is ok for the price.

    Stayed in February 2024

  • Reviewed: 7 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great for one night in Sur, very friendly staff, breakfast was good, clean

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Great spot in the city center
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was tiny No elevator

    It’s very well located, right in the old town, next to the market, close to the corniche. There are restaurants and shops all around. The inside of the hotel seems new and modern. The room was spacious. The staff was very friendly

    Stayed in February 2024

  • Reviewed: 31 January 2024

    9.0
    Highly recommended
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights

    Excellent and friendly staff, always willing to help when needed. Cleaning staff were helpful and friendly and did a great job...excellent location and easy walk to the souq and the beach.

    Stayed in January 2024

  • Reviewed: 21 January 2024

    7.0
    ok
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    - Even in winter it's too warm to sleep without AC. The very old AC is very loud, but you need to keep it on. If you can sleep with white noise, this will be ok for you. If you need a silent room, that won't be an option for you. - In our room the AC blew directly at the bed. We were able to cover the vent with a towel, so the airflow was directed to the floor in not in our faces. - Large gap under the door with lots of light coming in. Can be blocked with a towel during the night. - There is no hand towel, but upon request they'll just give you another towel.

    Staff super nice and friendly. Location is good, usually free parking right by the hotel. Carpet in the hallway makes it overall more quiet.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    accommodation is a bit old fashioned

    Very nice staff and strategic location

    Stayed in December 2023

  • Reviewed: 31 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No separated place for the shower in the bathroom, no shower curtain and bathroom rug. I would prefer duvet cover instead of two bedsheets.

    Comfortable, clean bed. Helpful, friendly reception.

    Stayed in December 2023

  • Reviewed: 31 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a bit dated. No opening window. No tea and coffee facility and fridge not working

    Central location. Great staff, very helpfull

    Stayed in December 2023

  • Reviewed: 30 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Everything as presented, friendly staff, good communication, spacious family room, good breakfast.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    8.0
    Nice hotel in Sur
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights

    Great location in Sur, near restaurants and the promenade

    Stayed in December 2023

  • Reviewed: 25 December 2023

    7.0
    Nice but a bit overpriced
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very limited parking lot. The room itself needs a little extra staff to make more comfy, like an iron and ironing board, a small table with the chairs, hair dryer, and a kettle for coffee. Compared to the room and the available furniture in it, it os considered expensive to the value given.

    The location is good and the stuff are very friendly

    Stayed in December 2023

Showing 1 – 25

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