Avenida Balboa con Calle 53 esquina, Marbella, Panama, 587 Panama City, Panama
#41 of 128 hotels in Panama City
Guests' ChoiceBased on 375 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.5
Staff
8.7
Value for money
8.4
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Carol
JamaicaThe food in the restaurant downstairs was terrible. With an amazing hotel like that, a better restaurant is needed..
The room was nice & comfy, I liked how I was able to see the city..Very clean and spacious..Staff very polite and friendly also helpful
Stayed in April 2024
Reviewed: 16 April 2024
Sasha
BarbadosThe location was great, staff very friendly, breakfast was a variety
Stayed in April 2024
Reviewed: 25 March 2024
Nathalia
ColombiaWe were sharing the room and the door of the bathroom were stuck. They try to help us fixing it but it didn't work. It was uncomfortable but we manage it.
The view was extraordinary. The food also was really nice, everyday the opcions of the buffet were different. If I come back I would chose the same hotel.
Stayed in February 2024
Reviewed: 29 February 2024
Katherine
United StatesThe room is nice but probably needs a bit of an upgrade as it seems slightly worn out.
Nice staff, great breakfast, location is pretty central to get to places.
Stayed in February 2024
Reviewed: 29 February 2024
Stephen
United Kingdom3pm checking and extra surcharge
Size of the room
Stayed in February 2024
Reviewed: 27 February 2024
Karol
SlovakiaThe breakfast room is not organized. There are only huge tables available, so if you are two you need to take a table at least for 8 people. The breakfast menu is very limited, the waiting time for omelet is super long. There is almost no vegetarian and vegan option.
One of the biggest room where I ever stayed with a comfortable and huge sized bed.
Stayed in February 2024
Reviewed: 26 February 2024
Clinton
PanamaCheck in & out were slow. Some water damage between shower and room. Nowhere to hang towels to dry. AC didn't move air around so it was either warm or way too cold.
Great rain shower, comfy bed, and breakfast. Nice lighting. Spacious room.
Stayed in February 2024
Reviewed: 8 February 2024
Cedric
French GuianaFrom the parking to the lobby to the swimming pool and the breakfast Wa have been well attended by the staff. The hotel is well located in a safe area. Stunning view of Panama City from our room. Heated pool is indeed a plus!
Stayed in February 2024
Reviewed: 20 January 2024
Jens
DenmarkThe swimming pool was falling apart and dirty. Breakfast was a mixed quality, some good some not, but nice big selection.
Big and comfortable room. Professional and friendly front desk. Nice gym.
Stayed in January 2024
Reviewed: 9 January 2024
Anton
GermanyThere are now small table and armchairs in the room
Modern design hotel inside the heart of business center of Panama city, good restaurants and malls in 10 minutes walk
Stayed in October 2023
Reviewed: 17 December 2023
Lord
United StatesFacilities
Close to the airport
Stayed in December 2023
Reviewed: 14 November 2023
Christopher
CanadaIt took lots of messages to arrange booking for my girlfriend to access room
Big rooms. Restaurants
Stayed in November 2023
Reviewed: 19 September 2023
Tara
JamaicaIt smelled a bit moldy
Beautiful rooms
Stayed in August 2023
Reviewed: 5 September 2023
Alessandro
ItalyComfy beds, location, pool and breakfast.
Stayed in August 2023
Reviewed: 5 September 2023
Alessandro
ItalyReception on 5th floor
Comfy beds, good breakfast, convenient location
Stayed in September 2023
Reviewed: 30 August 2023
Abdiel
United StatesThere were few times I wasn't provide enough towel for the amount of family members staying in the room. I called the service desk a few times, and no one answered the phone at all, especially at night. Breakfast was somewhat expensive; it could offer a little bit more food variation. Internet was slow causing the TV to often time out with what I called "circle of death" connection interruptions.
Overall, the experience was great! Hotel personnel was always courteous and helpful. Room space was excellent as well.
Stayed in July 2023
Reviewed: 25 August 2023
Julian
ColombiaBreakfast could have more food options.
Very good and confortable Beds.
Stayed in August 2023
Reviewed: 23 August 2023
Pedro
FinlandAll was good
Great facilities, the staff was really friendly, the room as great and comfortable, the hotel is close to many shop and restaurants, the gym was well equipped and the breakfast was good.
Stayed in August 2023
Reviewed: 19 August 2023
Carlota
PanamaHotel is not aging good. Gym is not so cool
Great value for money. Great size of the room.
Stayed in June 2023
Reviewed: 5 August 2023
Oszel
Costa RicaBreakfast options a somewhat limited although breads have a lot of variety.
The ambience, the view from the rooms Clean very accessible.
Stayed in August 2023
Reviewed: 1 August 2023
Sharon
United StatesPool spa area looked a bit unkempt. Wish they would do an automatic checkout since they had my cc on files, but like many hotels in Panama, yiu have to give them your card again when you check out. Can be a problem if you are rushing for a flight.
Great location and price
Stayed in July 2023
Reviewed: 26 July 2023
Fernando
ArgentinaRooms have some moisture odor. Perhaps need to replace the old carpet. Parking: hotel doesn’t provide electronic key to access the garage.
Location, near downtown and major attractions.
Stayed in July 2023
Reviewed: 14 July 2023
Dr
PanamaSpacious rooms
Central location
Stayed in June 2023
Reviewed: 9 July 2023
Michal
IsraelNoisy. You hear the neighbors via the connecting door. The place is beautiful but need more attention for the furniture some are demaged and it's harm the harmony
Beautiful hotel, amazing breakfast, huge room
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content