The Service was terrible! Definitely the people did not like their job and they showed it!! They were lazy and had bad mood! The food was terrible.

The property is very nice! Beach front, nice pool and nice restaurant by the sea!

Stayed in March 2024

Breakfasts, not very good, food ran out and was no replaced

Location, big comfortable rooms

Stayed in April 2024

Cold breakfast

Friendly staff

Stayed in March 2024

Loud music playing by the pool all day. Terrible food for dinners, need to reprint menus, needed flashlight to read menu, ran out of drinkable water, ran out of white wine for 2 weeks, ran out of yogurt for 2 weeks.

Stayed in February 2024

Lack of varieties in breakfast options.

On time

Stayed in January 2024

We paid $800+ for 3 nights and there were no towels in the room when we arrived, and the shower was not functioning ideally, although these problems were fixed fairly quickly. Some of the staff were a little slow to respond, generally ignoring you for 5-10 mins at time even though they're aware of your prescence. They didn't even have basic cocktails such as Pina Colada or Mojitos, and when I asked for 2 Tequila sunrises they only had enough Tequila for one, pretty shocking for the price to be honest..

Problems with the room were generally sorted quickly and efficiently. The room was generally clean and comfortable and the location on the beach was great.

Stayed in January 2024

Poor maintenance.

Property has everything to be excellent but their maintenance is not good.

Stayed in July 2023

The Beach and the pool could be much better. The rooms had no fridge, the toilet keep flushing constantly. Some time water goes off during the day.

The breakfast was always very good. It was very easy and convenient to get from the hotel to any where in town and around the Island of Bocas del toro.

Stayed in April 2023

A little more variation in breakfast--for example, although scrambled eggs were very well done, could offer fried eggs or boiled eggs. Also, need to fill the fruit area more frequently, it was a little scattered at times. Lounge could use more light in the evening.

Staff was very kind and helpful. Pool, although a little shallow, was large and a nice temperature. Breakfast was plentiful and somewhat varied each day. Manager Jennifer was very responsive and helpful.

Stayed in April 2023

The swimming pool water look weird...

Excellent breakfast, greate cooking chef, In the mitle of the ocean.

Stayed in March 2023

There was a nasty musty smell in the toom

Location, pool

Stayed in February 2023

you have to do a better job on cleaning the pool this is the second year in a row I come for February and the pool is dirty once again.

it’s a good hotel nice & confortable.

Stayed in February 2023

if i HAD to complain, i would say rooms could be updated but it was clean.

its our third time here , this time under new ownership! cant beat the location! not far from town but away from noise! sun hits the pool all day

Stayed in February 2023

The food at the restaurant was not very good but good food can be found near by in Bocas Town.

I loved the room, the bed was very comfortable and the room had a big air conditioner to help keep the room cool.

Stayed in January 2023

you can not drink the water on the island - they did not supply water in the dining hall after hours.

location - scenery - beach side bar -

Stayed in January 2023

Breakfast, cleaning

Swimming pool, beach, location

Stayed in January 2023

rooms require renewal and maintenance A/C not working well bed with bad smell shower with damage breakfast with limitations ( not enough cutlery, dishes)

pool and swimming in the ocean restaurant view

Stayed in December 2022

hmm the breakfast , i want something more fancier

1 floor best , i just go stray to the beach

Stayed in November 2022

The staff at breakfast and dinner was not great. They were really slow, could barely understand English and you had the feeling they have had their first day over and over again. Definitely need some improvement.. sorry.

The room was big and the bed was so, so comfortable. The outside of the Hotel is great and really beautiful.

Stayed in November 2022

the food was terrible.

I liked that it is near the town and the mobility is easy

Stayed in October 2022

The staff is not helpful at all. In the first day, they tell us about the daily Happy Hour from, 5 to 9PM, same information available in the menu and also in a poster in front of the indoor restaurant, but for our surprise in the second day, the staff inform us that the Happy Hour is only from 5 to 7PM. Our friends, that are travelling with us, ordered their drinks and we left a little bit on the room before go down to take our drinks, are suprised with the new information. We ask if someone in charge is available, but the front desk was not helpfull at all. In the end, the staff don't offer a compensation for the misinformation and throw to the trash the drinks ordered, instead of offer to us a compensation for the confusion. We had another problem with the restaurant staff, once we ordered food at the pool, the attendent write down the order, but bring us the wrong plates, and we one more time, have a bad experience. The person on the front desk at night is totally useless, every time that we ask something, the person take the phone, go to the office and never provide us an accuracy information or a problem resolution. Another point is regarding the pillows that are too high and the hotel doesn't offer other option, make you adapt yourself for it, so if you planing visit this hotel and have issues with high pillows, bring your own.

The location is nice, the structure is good as well and the fact that you can swimming on the beach just a few steps of you room is amazing. The room size is good as the beds also. Cleanliness are good.

Stayed in September 2022

rooms a bit musty

beach and views

Stayed in September 2022

It is an older hotel, which should be completely renovated.

The location is very nice as is the view. All rooms have a sea view and the prices are normal.

Stayed in August 2022

The breakfast was not very good, the maids who made up my room never replenished the water and often left the floor dirty and old dishes in my room.

The beach and the pool and the serenity of the location was nice

Stayed in August 2022

The pool was not clear but they did clean it everyday. In wifi did not work in the room but was good elsewhere. There was no shuttle as advertised but the receptionist called a taxi ($2 each into town). The extra costs to service the room which was not on the total advertised was a extortionate - 30% extra. The towels did not need changing everyday. The rest of the stay was great but this made it not good value.

Really comfy beds, lovely location with beautiful views. Different breakfast everyday.

Stayed in June 2022