Avenida Tullumayo 123, Cusco City Centre, Cusco, Peru
#207 of 288 hotels in Cusco
Guests' ChoiceBased on 75 hotel reviews
7.9Cleanliness
8.6
Comfort
8.4
Location
8.4
Facilities
8.0
Staff
8.8
Value for money
8.3
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 30 March 2024
Cristina
ItalyThe staff was very helpful and attentive
Stayed in March 2024
Reviewed: 28 March 2024
Rohan
AustraliaShower was only just warm. The room we had booked was unavailable for the first night so we had a twin room for the first night but not the end of the world.
They let us check in at 0230 which was lucky because our train broke down and we were supposed to be there at 20000. Nice breakfast room. Standard Peruvian breakfast.
Stayed in March 2024
Reviewed: 5 February 2024
Arlette
PanamaProblems with the sink and toilet
Good location
Stayed in February 2024
Reviewed: 8 December 2023
Meza
Costa RicaThe bathroom
The amenities
Stayed in December 2023
Reviewed: 7 October 2023
Eleazar
United StatesLocated in busy street, a lot of noise all the time.
Great location, comfortable clean room, amazing helpful staff.
Stayed in October 2023
Reviewed: 4 September 2023
Sarah
New ZealandNice quiet spacious room. Easy walking to all the sites in Cuzco we wanted to visit. Staff were helpful.
Stayed in August 2023
Reviewed: 17 August 2023
Melissa
PeruThe dryer did not work and does not have elevators
Was clean and good location
Stayed in August 2023
Reviewed: 4 June 2023
Mart
NetherlandsThe rooms were very cold. There is no central heating. Our room came with a small heating system but it took very long for the room to warm up even slightly. Also our room came with a luxury massage type shower but the water was often not warm and the water pressure a bit low. Also, the building was very noisy, we could hear everything the people in the room next to us were doing and also there was a meeting at night in the hallway where people were preaching very loud.
Staff was great, room was clean and spacious (we had the king size room so no idea how the others were). Breakfast was also decent, not too many options but decent enough.
Stayed in June 2023
Reviewed: 20 November 2022
Kelli
United StatesThe location, the shower, the beds, the staff
Stayed in November 2022
Reviewed: 12 November 2022
Alba
MexicoIn my room the wifi internet was really bad. The breakfast was really basic and only from 6 to 9 am, no chance to eat something before or after.
The place is small but really nice, 5 minutes away from the city center, near to Perurail also. The staff is incredibly nice.
Stayed in November 2022
Reviewed: 6 November 2022
Isabella
United KingdomStaff wasn't really helpful
Comfortable beds and clean room and bathroom
Stayed in November 2022
Reviewed: 10 October 2022
Davidson
BrazilWi-Fi was very poor, signal was week and unstable, not suitable for working much less if you need to do video calls. room could be improved by adding a mini-fridge and and flat iron. the location is good, but that makes the room very noisy and hard to sleep before midnight.
Great location, good size room, comfortable bed and linen, clean bathroom, welcoming staff.
Stayed in October 2022
Reviewed: 2 September 2022
Tom
Netherlands5% surcharge for credit card payment
Really good bed, view of the city at breakfast
Stayed in August 2022
Reviewed: 18 July 2022
Dibyendu
SwitzerlandThe bathroom is very small compared to the room size. There is no lift in this property.
The location was great. The staffs were very helpful and guided on every occasion we asked.
Stayed in June 2022
Reviewed: 9 July 2022
Paula
United StatesIt was too cold at night and sometimes there was no hot water
I liked that the hotel was very clean and has a great staff and location
Stayed in June 2022
Reviewed: 30 June 2022
Dora
HungaryThe WiFi is not os fast, and sometimes no connection. And the temperature is in the room is so cold, and after the shower, You have to open the Windows because of the steam.
The stuff is so nice, and the best is Bryen at the reception. He always helps us very quickly in everything and he is very kind. The breakfast is so good, and the breakfast room is nice. The location is the hotel is perect.
Stayed in June 2022
Reviewed: 27 June 2022
Lillian
United Statesyou walk up stairs to get to your room (the amazing receptionist helped us with luggage as mentioned above). bathroom had a bit of a smell but they have a window vent. might opt to ask for a front room if you want a view as back rooms have frosted windows. Overall LOVED this place.
I want to give a huge shout-out to the staff here! The receptionist working evening of June 23-24 was literally one of the kindest people I’ve ever met and went above and beyond for clients (even carrying luggage up 3 flights for us). I am speechless by the level of hospitality of the staff here. The room was cute and sleek, the wifi was great, bed extremely comfortable and warm for the cold Cusco nights. located in a good area on a safe main street, It is about a 10-15 min walk to the city center and also close to the artesanal market. breakfast included and is really good. they also have coca tea in the lobby to help you with altitude sickness. they will take great care of you here!
Stayed in June 2022
Reviewed: 12 June 2022
Mark
PanamaThey raised the price after booking!
Stayed in June 2022
Reviewed: 6 June 2022
Esmee
NetherlandsIt can get very cold at night if you are visiting in the winter.
Very large room and bed, warm shower and walkable distance to center.
Stayed in May 2022
Reviewed: 23 May 2022
Shane
AustraliaThe only suggestion is to maybe have heating or available heating in the rooms as it can get cold at night.
The breakfast was super tasty, the room was clean, comfortable and modern. The bed was comfy on the cold nights and needed for the early wake up if trekking. The location is close to Plaza de Almas, the staff were all super friendly and very accomodating. When I stay here again I will stay, well worth the money!
Stayed in May 2022
Reviewed: 16 May 2022
Shane
AustraliaThe only issue I had was my rooms location and the fact I was needing sleep during the day and there were noises from the kitchen above
The staff weee super friendly and always helpful and the room had a great bed and was very clean
Stayed in May 2022
Reviewed: 11 May 2022
Hugh
United Kingdomno blinds or frosting on bathroom window which faced the many road. it was very uncomfortable to shower or use the toilet. WiFi was patchy a lot of the time in our room on level 3
the room was big and had plenty of storage space. the views from the window were beautiful. the panoramic views from breakfast even better! the staff in general were very attentive and helpful especially catering and the afternoon shift on front desk. location was an easy walk into the best places in town
Stayed in May 2022
Reviewed: 8 May 2022
Бојан
SerbiaWindow watching to the other room directly
Location, cleanliness
Stayed in May 2022
Reviewed: 1 May 2022
Burç
TurkeyHair dryer was not good. It doesnt work for a long time. It runs for 2-3 minutes and shuts down. Room was cold.
10 mins to Plaza de Armas by walk. Breakfast was okay. Clean room. Friendly staff. When we went to Machu Picchu, they took our luggage.
Stayed in April 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content