The staff was very helpful and attentive

Stayed in March 2024

Shower was only just warm. The room we had booked was unavailable for the first night so we had a twin room for the first night but not the end of the world.

They let us check in at 0230 which was lucky because our train broke down and we were supposed to be there at 20000. Nice breakfast room. Standard Peruvian breakfast.

Stayed in March 2024

Problems with the sink and toilet

Good location

Stayed in February 2024

The bathroom

The amenities

Stayed in December 2023

Located in busy street, a lot of noise all the time.

Great location, comfortable clean room, amazing helpful staff.

Stayed in October 2023

Nice quiet spacious room. Easy walking to all the sites in Cuzco we wanted to visit. Staff were helpful.

Stayed in August 2023

The dryer did not work and does not have elevators

Was clean and good location

Stayed in August 2023

The rooms were very cold. There is no central heating. Our room came with a small heating system but it took very long for the room to warm up even slightly. Also our room came with a luxury massage type shower but the water was often not warm and the water pressure a bit low. Also, the building was very noisy, we could hear everything the people in the room next to us were doing and also there was a meeting at night in the hallway where people were preaching very loud.

Staff was great, room was clean and spacious (we had the king size room so no idea how the others were). Breakfast was also decent, not too many options but decent enough.

Stayed in June 2023

The location, the shower, the beds, the staff

Stayed in November 2022

In my room the wifi internet was really bad. The breakfast was really basic and only from 6 to 9 am, no chance to eat something before or after.

The place is small but really nice, 5 minutes away from the city center, near to Perurail also. The staff is incredibly nice.

Stayed in November 2022

Staff wasn't really helpful

Comfortable beds and clean room and bathroom

Stayed in November 2022

Wi-Fi was very poor, signal was week and unstable, not suitable for working much less if you need to do video calls. room could be improved by adding a mini-fridge and and flat iron. the location is good, but that makes the room very noisy and hard to sleep before midnight.

Great location, good size room, comfortable bed and linen, clean bathroom, welcoming staff.

Stayed in October 2022

5% surcharge for credit card payment

Really good bed, view of the city at breakfast

Stayed in August 2022

The bathroom is very small compared to the room size. There is no lift in this property.

The location was great. The staffs were very helpful and guided on every occasion we asked.

Stayed in June 2022

It was too cold at night and sometimes there was no hot water

I liked that the hotel was very clean and has a great staff and location

Stayed in June 2022

The WiFi is not os fast, and sometimes no connection. And the temperature is in the room is so cold, and after the shower, You have to open the Windows because of the steam.

The stuff is so nice, and the best is Bryen at the reception. He always helps us very quickly in everything and he is very kind. The breakfast is so good, and the breakfast room is nice. The location is the hotel is perect.

Stayed in June 2022

you walk up stairs to get to your room (the amazing receptionist helped us with luggage as mentioned above). bathroom had a bit of a smell but they have a window vent. might opt to ask for a front room if you want a view as back rooms have frosted windows. Overall LOVED this place.

I want to give a huge shout-out to the staff here! The receptionist working evening of June 23-24 was literally one of the kindest people I’ve ever met and went above and beyond for clients (even carrying luggage up 3 flights for us). I am speechless by the level of hospitality of the staff here. The room was cute and sleek, the wifi was great, bed extremely comfortable and warm for the cold Cusco nights. located in a good area on a safe main street, It is about a 10-15 min walk to the city center and also close to the artesanal market. breakfast included and is really good. they also have coca tea in the lobby to help you with altitude sickness. they will take great care of you here!

Stayed in June 2022

They raised the price after booking!

Stayed in June 2022

It can get very cold at night if you are visiting in the winter.

Very large room and bed, warm shower and walkable distance to center.

Stayed in May 2022

The only suggestion is to maybe have heating or available heating in the rooms as it can get cold at night.

The breakfast was super tasty, the room was clean, comfortable and modern. The bed was comfy on the cold nights and needed for the early wake up if trekking. The location is close to Plaza de Almas, the staff were all super friendly and very accomodating. When I stay here again I will stay, well worth the money!

Stayed in May 2022

The only issue I had was my rooms location and the fact I was needing sleep during the day and there were noises from the kitchen above

The staff weee super friendly and always helpful and the room had a great bed and was very clean

Stayed in May 2022

no blinds or frosting on bathroom window which faced the many road. it was very uncomfortable to shower or use the toilet. WiFi was patchy a lot of the time in our room on level 3

the room was big and had plenty of storage space. the views from the window were beautiful. the panoramic views from breakfast even better! the staff in general were very attentive and helpful especially catering and the afternoon shift on front desk. location was an easy walk into the best places in town

Stayed in May 2022

Window watching to the other room directly

Location, cleanliness

Stayed in May 2022

Hair dryer was not good. It doesnt work for a long time. It runs for 2-3 minutes and shuts down. Room was cold.

10 mins to Plaza de Armas by walk. Breakfast was okay. Clean room. Friendly staff. When we went to Machu Picchu, they took our luggage.

Stayed in April 2022