Calle España 143, La Banda de Cumbaza (Al lado del Rio Cumbaza) a 30 min de Tarapoto, Tarapoto, Peru
#15 of 51 hotels in Tarapoto
Guests' ChoiceBased on 17 hotel reviews
8.8Cleanliness
8.8
Comfort
9.1
Location
8.3
Facilities
8.6
Staff
9.4
Value for money
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 17
Reviewed: 15 March 2024
Marjorie
PeruEverything was good, perhaps the pool could be cleaner the second day. The breakfast was ok, bread was still cold and butter had a weird taste, but the juice and eggs were good.
The best was the location, very peaceful surrounding by nature. The room was clean, the beds were very comfortable and clean. Hot water in the shower works perfect, being in the jungle, many places don’t have hot showers, so for those that enjoy a warm shower after a long day, this is a plus. The river is just next to the lodge and it’s clean and lovely to spend some relaxing time!
Stayed in March 2024
Reviewed: 3 October 2023
Aleksandra
EstoniaAmazing staff, very good food in the restaraunt, rooms are very spacious and clean.
Stayed in October 2023
Reviewed: 22 July 2023
Fawn
Netherlands-
Very beautiful and peaceful place to stay. Flowers and a hummingbird in the garden. A nice swimming pool. During the night your hear the calming sound of the river flow. The people are also very helpful, arranging a pick up from the airport and a baby bed. We would for sure come back!
Stayed in July 2023
Reviewed: 3 November 2022
James
United StatesThe rooms do not have air conditioner, but you can ask for a fan.
Customer service is excellent
Stayed in November 2022
Reviewed: 4 October 2022
Monica
PeruTransporte al hotel
Rico desayuno granstaff hermosa vista
Stayed in October 2022
Reviewed: 24 June 2022
Dawid
PolandThe breakfasts could be a bit more varied and the fish less burnt (maybe it was a one-time situation, another time it was perfect).
Great place in a fantastic location, right next to a beautiful river. It was very quiet during our stay (weekend). It is worth spending some time in San Antonio itself due to the delicious local wines and nice locals.
Stayed in June 2022
Reviewed: 4 May 2022
Lawton
United StatesGuests used the restaurant area to socialize in the evening-sometimes loud and late.
Excellent breakfast; good meals available in the restaurant.
Stayed in April 2022
Reviewed: 14 December 2021
Nicole
United StatesA beautiful place, tucked along the river with incredible views and access to surrounding nature. The nearby community is lovely and it is a joy to walk around the area. The staff of the hotel are friendly, kind and go out if their way to accommodate for a great stay. The waterfall hike is stunning. I can’t wait to visit again.
Stayed in November 2021
Reviewed: 23 September 2021
Katharina
United StatesLoved the family friendly environment! All of the staff I met - Bridgit, Samuel, and Margot (the chef) - were wonderful. Margot made me a special meal. Bridgit made sure I was comfortable and arranged for a moto-taxi for my journey back to Tarapoto. Samuel made himself available to guide me on an incredible river hike to a nearby waterfall. Thanks for a great stay!
Stayed in August 2021
Reviewed: 7 May 2022
Charlotte
PeruThe restaurant took hours to prepare food, to be expected at the weekend when it was absolutely full with day guests but surprising when there were only a few other guests. At the weekend, the loud music pumping all day. Lack of communication before stay. Also lack of clarity over transfers. Told there was a free transfer from town on arrival but there wasn’t. Expensive in a taxi. Not ideal if you want to do day tours as you need to get to and from town.
The location was so tranquil next to the river. The pool is a bit scruffy but a great way to cool down. In the week it was quiet. Helpful staff.
Stayed in May 2022
Reviewed: 19 February 2024
Luis
SpainThere are no comments available for this review
Stayed in February 2024
Reviewed: 9 February 2024
Alex
United StatesThere are no comments available for this review
Stayed in January 2024
Reviewed: 14 February 2023
Giann
PeruThere are no comments available for this review
Stayed in February 2023
Reviewed: 13 January 2023
Empho
PeruThere are no comments available for this review
Stayed in January 2023
Reviewed: 11 November 2021
Mitja
SloveniaThere are no comments available for this review
Stayed in October 2021
Reviewed: 27 September 2021
Luis
PeruThere are no comments available for this review
Stayed in September 2021
Showing 1 – 17
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content