Calle Saphi 853, Cusco City Centre, Cusco, Peru
#9 of 190 B&Bs and Inns in Cusco
Guests' ChoiceBased on 62 hotel reviews
9.3Cleanliness
9.4
Comfort
9.5
Location
9.3
Facilities
9.1
Staff
9.9
Value for money
9.5
Free WiFi
10.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 30 May 2024
Peter
NetherlandsCurtains did not block a lot of light out. Bathroom was always wet.
Nice staff, but you will have to speak Spanish. TV has modern apps so you can watch something in a language other than Spanish
Stayed in May 2024
Reviewed: 13 April 2024
Floor
Belgium/
Pilar & Paola are the most friendly Peruvian women we have ever met. They did everything for us! They let us feel like we were staying in a home, a warm and cosy place. The breakfast was simple but delicious because they asked you individualy what you would like to eat. The room was really clean and cosy!
Stayed in April 2024
Reviewed: 6 April 2024
Xolisa
NetherlandsThe property is very central to the historic centre in Cusco.
Stayed in April 2024
Reviewed: 18 March 2024
Luis
Costa RicaMrs Pilar and her daughter Paola were so nice and attentive,the location is very good just a short walk to everything.
Stayed in March 2024
Reviewed: 13 March 2024
Renzo
NetherlandsThe hospitality and worth the money
Amazing hosts, great breakfast and location
Stayed in March 2024
Reviewed: 13 March 2024
Lucio
United KingdomAll great
Fantastic stay. Very clean, spacious room, freshly cooked breakfast, lovely terrace... and the hosts are just so kind, warm and reliable! We have already planned to come back :)
Stayed in March 2024
Reviewed: 27 February 2024
Brook
New ZealandWow, to say this is the greatest experience we have had while travelling the world would be an understatement. Everything from the great rooms to the beautiful rooftop were perfect, but the best part of all was pilar and her daughters. They are the most loving, beautiful, welcoming people and made our stay exceptional. We will forever cherish the memories we made on our two week stay, our daughter Remi particularly loved it, and built a beautiful relationship with pilar. We cannot recommend enough, any travellers looking to stay 100% should. Thanks again for everything xx
Stayed in February 2024
Reviewed: 9 February 2024
Yuliia
UkraineIf I could, I would give Pilar and her daughters 1,000,000 points. Book urgently and you will not notice the small flaws of the room, you will be enveloped in warmth, care and love. This is an incredible family that works hard to develop their business, which deserves a lot of respect.
Stayed in January 2024
Reviewed: 4 February 2024
Valerie
PeruWas a little hard to find, would be best if they put a sign outside their residence so you knew you were in the right place.
Pilar and her daughters, who run the hotel are the kindest and most thoughtful family. I really enjoyed our chats and the care they pour into each guest.
Stayed in January 2024
Reviewed: 31 January 2024
Abby
United KingdomNothing
Everything! Paula and her children were amazing hosts. We really enjoyed speaking to them and spending time with them in the morning at breakfast. They were great with helpful recommendations for sight seeing and restaurants! Breakfast was very good. They looked after our luggage whilst we were trekking to Machu Pichu and we stayed back with them afterwards! The beds were really comfy.
Stayed in January 2024
Reviewed: 15 January 2024
Shihwen
TaiwanThe breakfast was super good and the terrace has amazing view and super cozy, the room is very clean and spacious, the most important is the family who organizes the place is lovely and kind🫶🏽highly recommended🙂
Stayed in January 2024
Reviewed: 8 January 2024
Monica
United StatesNothing - the stay was amazing!
Rooftop Breakfast!!!
Stayed in January 2024
Reviewed: 3 January 2024
Jan
NetherlandsNice hotel, friendly staff, clean and comfortable bed, lastly the breakfast was also fresh and healthy. The roof terrace is great with a beautiful view over Cusco
Stayed in January 2024
Reviewed: 2 January 2024
Jacky
United KingdomMore like improvements - some soap dishes/shelves space in the bathroom to put some toiletries would be great.
The family running the casa is definitely the star of my stay. The place is comfortable, clean and spacious. The breakfast was great, thanks to the cooking of the mama. (Mucho gracias por los huevos, como lo cobinada mi abuela!) There are wardrobes to hang/put clothes in. They stored my luggage while I was on my away trip to Machu Picchu. Less than 10min walk to the Plaza de Armas, so you are very close to town. Yet you will not have the noise. It's safe for anyone to walk from town.
Stayed in December 2023
Reviewed: 1 January 2024
Twogrlsoneworld
United StatesWalls were thin, could hear street traffic.
Paola and Pillar were amazing hostesses! From arrival to departure, we had an amazing stay. The room was clean and cozy. Breakfast in the morning on the rooftop and was amazing and filling! Walking distance to town less than a 15 minute walk. Truly enjoyed our stay!
Stayed in November 2023
Reviewed: 5 December 2023
Gabriele
BrazilGreat facilities and close to everything but not in the middle of the chaos. Also in a flat area of the city, which is very convenient given the altitude. But the best of the place by far is the amazing family that owns it, definitely recommend it!!! Especially if you want to support local businesses!
Stayed in November 2023
Reviewed: 13 November 2023
Francesco231
ItalyCasa Agustina boasts a wonderful staff, exceptionally friendly and welcoming. Its location is perfect, just a 10-minute walk to the city center, and the room is spacious and well-equipped
Stayed in November 2023
Reviewed: 9 November 2023
Nidia
United StatesThe location wasn’t horrible! It was about a 10 min walk from the Plaza de Armas.
The room on the third floor in which I stayed in had the most comfortable bed and soft linens. The room was simple (no frills) but had everything I needed. The staff was the most friendliest I’ve encountered; they are such a sweet and accommodating staff/family. Highly recommend.
Stayed in November 2023
Reviewed: 30 October 2023
Gary
United KingdomSome barking of dogs in the evening.
Everything, especially Pilar and her daughters, who provide a super service. The breakfast and the view of the old town rooftops from the super roof terrace.
Stayed in October 2023
Reviewed: 11 October 2023
Rachel
United KingdomMaybe the name of the hotel somewhere visible outside would be nice. We arrived quite late, but luckily knew to look for the house number, but the taxi did not know.
The room was much more spacious and equipped than we were expecting. The shower is amazing and the bed was super comfortable. Most of all, what made this stay so special was the family. Paola is very informative, kind and available on WhatsApp, whenever you may need anything. We loved Pilar, who presented us with a delicious breakfast every morning. She spoke little English, and we speak little Spanish, but we still had wonderful conversations and learned so much about her. I wish she could come on our travels with us 😅.
Stayed in October 2023
Reviewed: 4 October 2023
Sadie
United KingdomIt was stunning! 10 min stroll to the town centre. Room was perfect The hosts were sooooo wonderful and welcoming. Amazing breakfast. Would recommend this place!!
Stayed in October 2023
Reviewed: 2 October 2023
Sandro
Switzerlandsuper helpful and friendly owners, awesome breakfast
Stayed in October 2023
Reviewed: 28 September 2023
Albertas
LithuaniaThere is nothing we didn't like. All was perfect.
We like everything, from the start until the end. The location is perfect. The house is very cozy and good value for money. The family, that runs that business couldn't be more helpful and nice. Paola, Pilar and the rest of the family made us feel like at home. Every breakfast was amazing and we couldn't ask for better start of the day. We don't speak Spanish but this wasn't a problem when speaking with the hosts. Originally we booked two nights and end up spending six. It was hard to leave. We will definitely recomend this property to anyone who wants to feel like at home away from home. :)
Stayed in September 2023
Reviewed: 27 September 2023
Natalie
United StatesBasic accommodation, limited hot water, door to bathroom wouldn’t shot, drain in shower very slow
Helpful and friendly staff, location, roof top terrace
Stayed in September 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content