Portal Espinar, 142, Cusco City Centre, Cusco Cusco, Peru
#135 of 291 hotels in Cusco
Guests' ChoiceBased on 89 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.6
Facilities
8.5
Staff
9.1
Value for money
8.2
Free WiFi
8.5
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End of dialog contentReviewed: 7 May 2024
Aixa
United StatesI guess will be a wish but might be a city problem Having to dispose the tissue paper in the trashcan rather than thru the toilet and flush it out !
The breakfast was excellent. The location was excellent!
Stayed in May 2024
Reviewed: 1 May 2024
Danielle
United StatesThe wifi changed daily and so we would have to call down to reception to figure out the access code. Noises echoed throughout the hotel and the room itself, making it difficult to sleep.
The location was great, right around the main plaza in Cusco. Made everything easily accesible.
Stayed in April 2024
Reviewed: 12 November 2023
Hardy
AustraliaNothing
Breakfast was ok. Nothing special. But the location is just perfect
Stayed in November 2023
Reviewed: 30 October 2023
Theo
SurinameIt was cold in the beginning until I discovered the heather.
Breakfast was very good. Personnel was very helpful and kind.
Stayed in October 2023
Reviewed: 13 October 2023
Nara
CanadaFriendly and very helpful staff in a great location of Cusco.
Stayed in October 2023
Reviewed: 11 October 2023
Maria
United StatesWe had an inconvenient with our travel plans and wanted to cancel one night. We talked with the staff at the reception and we were not able to cancel that one night or even change the date. Everything else was excellent.
The hotel is very clean and the rooms are comfortable and quiet.
Stayed in October 2023
Reviewed: 28 September 2023
Oudival
BrazilGood
Stayed in September 2023
Reviewed: 3 September 2023
Devanshi
PeruFantastic location of the property!
Stayed in September 2023
Reviewed: 17 August 2023
Mariana
FranceA bit expensive considering the rooms were standard.
Very good location, friendly staff, good breakfast and very clean.
Stayed in August 2023
Reviewed: 2 August 2023
Czech
United StatesThe shower water pressure was weak and the water wasn’t that hot/warm at times. Recommend windows be cleaned upstairs in the dinning area to be able to enjoy a better view of the Plaza de Armas.
Very lovely hotel in great location, around the corner from the main square. Friendly, welcoming doorman, coca tea & other teas available 24/7, along with oxygen tank. Clean facility, comfortable room with functional heater. Staff was wonderful, helpful and friendly. Breakfast was lovely, fresh and always replenished. Enjoyed our stay, felt like at home, location is perfect. Highly recommended.
Stayed in July 2023
Reviewed: 20 July 2023
May
United StatesThe location was great for the views but unfortunately because of the stairs to get to the lobby and no elevators, the added altitude made it hard on my mom given her age. Also the street is really small so be aware that if you have tours planned it’s likely they will not pick up or drop off right up front so you will to allocate time to walk to meet somewhere but again the elevation to walk to/from hotel can be hard if you have not acclimatized yet. Also the room was a bit on the smaller side but seems it’s common in the area.
The service (especially by the manager I believe Jose) was fantastic and the views were amazing! Be sure to go to stop the rooftop for views.
Stayed in July 2023
Reviewed: 8 October 2022
Caroline
United KingdomI stayed here twice in a 10-day period (with five days in the Amazon in between). The first stay was disappointing as I was in an internal room that was very small and cramped with only one window that faced other bedrooms, so you had to keep the blind down the whole time. This made the room dark and dingy, so you had to have the light on the whole time. If there were two people in this room, it would be difficult to open suitcases. With one person and two beds, at least you could use the spare bed to open your luggage. Breakfast was OK, but the coffee was not good. It took several attempts to get a brew that had some strength to it and that did not have either sugar or condensed milk added to it.
My second stay here was much better with a bigger, brighter room and a view over Ave. del Sol. Good double glazing kept the traffic and street noise out. The beds were really comfortable, and I slept well. Staff were courteous and helpful, and I appreciated the help that I was given with my bags and getting taxis when leaving the hotel with a lot of luggage. Free coca tea in the lobby was nice to have when returning to altitude.
Stayed in August 2022
Reviewed: 24 September 2022
Rodrigo
ChileIt is very good to be close to the plaza but the streets around it can be a little noisy sometimes.
The staff is very kind a friendly and location is perfect. It is a very good option in Cusco, very clean too. Breakfast is ok, could be much better.
Stayed in September 2022
Reviewed: 16 September 2022
Karen
United KingdomI had to change rooms as the noise from reception was too loud throughout the night
location
Stayed in September 2022
Reviewed: 20 August 2022
Bai
United Statesthe room is small. the bathroom is small too. feels like the basement and doesn’t smell very well. we stayed in the second floor of the hotel. it’s cold in mid August. there is a space heater in the room and we used it.
the shower is really nice. Hot water. good location. friendly staff. there is oxygen available in the lobby. we used it and it is very convenient. the room is very clean.
Stayed in August 2022
Reviewed: 6 June 2022
Stan
United StatesThe shower water pressure was lower than our other Casa Andina stays around Peru. Not really the hotel’s problem but people getting up before dawn for tours were loud and their voices echoed down the halls (bring earplugs), perhaps a mention during checkin about courtesy would resonate with at least some of the guests.
The location is perfect. The property was clean. Breakfast is on the top floor with a view of the cathedral! The entire staff was awesome but in particular Wilder and Kati - my iPhone died while at the property and they were patient with me and made an extra effort to allow me to install software on the business center computer and monopolize it for hours in order to rebuild my phone.
Stayed in June 2022
Reviewed: 24 February 2022
Guillermo
United Stateslocation
Stayed in February 2022
Reviewed: 21 February 2022
Alfred
SpainSituació, neteja i esmorzar. Locations, cleaning and breakfast
Stayed in February 2022
Reviewed: 29 May 2024
Guisela
United StatesMaybe too many rules .. we asked for extra pillow and towels and they told us they were not available . Also we wanted to take some breakfast before our trip to Machu Picchu but they said the box from breakfast it was a certain time ( after we left) and we couldn’t take breakfast before that time .
Perfect location ,customer service was great breakfast and amenities were excellent
Stayed in May 2024
Reviewed: 8 May 2024
Fernando
PeruStaircases all over the place To get to your roon is like a maze No in house restaurant. Very small room and bathroom 180 dollars is ripoff
Location only
Stayed in May 2024
Reviewed: 18 April 2024
Saymon
BrazilExcellent localization.
Stayed in March 2024
Reviewed: 28 January 2024
Manoj
United StatesNot much, maybe move checkout to a bit later for those taking later flights. But I am being nitpicky, as the place and people are both great.
Wonderful location, great staff, and excellent amenities. It is one of the best places to stay in Cusco.
Stayed in January 2024
Reviewed: 1 October 2023
Cesar
United StatesNeeded more
Stayed in September 2023
Reviewed: 12 August 2023
Carlos
PeruSmells!!! Terrible smells in the first and second floor. My room was smelly the whole stay. Also, you can do better with the food guys, is not so expensive.
Next to the central plaza, the personnel was really good, always in charge of the situation
Stayed in August 2023
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