I guess will be a wish but might be a city problem Having to dispose the tissue paper in the trashcan rather than thru the toilet and flush it out !

The breakfast was excellent. The location was excellent!

Stayed in May 2024

The wifi changed daily and so we would have to call down to reception to figure out the access code. Noises echoed throughout the hotel and the room itself, making it difficult to sleep.

The location was great, right around the main plaza in Cusco. Made everything easily accesible.

Stayed in April 2024

Nothing

Breakfast was ok. Nothing special. But the location is just perfect

Stayed in November 2023

It was cold in the beginning until I discovered the heather.

Breakfast was very good. Personnel was very helpful and kind.

Stayed in October 2023

Friendly and very helpful staff in a great location of Cusco.

Stayed in October 2023

We had an inconvenient with our travel plans and wanted to cancel one night. We talked with the staff at the reception and we were not able to cancel that one night or even change the date. Everything else was excellent.

The hotel is very clean and the rooms are comfortable and quiet.

Stayed in October 2023

Good

Stayed in September 2023

Fantastic location of the property!

Stayed in September 2023

A bit expensive considering the rooms were standard.

Very good location, friendly staff, good breakfast and very clean.

Stayed in August 2023

The shower water pressure was weak and the water wasn’t that hot/warm at times. Recommend windows be cleaned upstairs in the dinning area to be able to enjoy a better view of the Plaza de Armas.

Very lovely hotel in great location, around the corner from the main square. Friendly, welcoming doorman, coca tea & other teas available 24/7, along with oxygen tank. Clean facility, comfortable room with functional heater. Staff was wonderful, helpful and friendly. Breakfast was lovely, fresh and always replenished. Enjoyed our stay, felt like at home, location is perfect. Highly recommended.

Stayed in July 2023

The location was great for the views but unfortunately because of the stairs to get to the lobby and no elevators, the added altitude made it hard on my mom given her age. Also the street is really small so be aware that if you have tours planned it’s likely they will not pick up or drop off right up front so you will to allocate time to walk to meet somewhere but again the elevation to walk to/from hotel can be hard if you have not acclimatized yet. Also the room was a bit on the smaller side but seems it’s common in the area.

The service (especially by the manager I believe Jose) was fantastic and the views were amazing! Be sure to go to stop the rooftop for views.

Stayed in July 2023

I stayed here twice in a 10-day period (with five days in the Amazon in between). The first stay was disappointing as I was in an internal room that was very small and cramped with only one window that faced other bedrooms, so you had to keep the blind down the whole time. This made the room dark and dingy, so you had to have the light on the whole time. If there were two people in this room, it would be difficult to open suitcases. With one person and two beds, at least you could use the spare bed to open your luggage. Breakfast was OK, but the coffee was not good. It took several attempts to get a brew that had some strength to it and that did not have either sugar or condensed milk added to it.

My second stay here was much better with a bigger, brighter room and a view over Ave. del Sol. Good double glazing kept the traffic and street noise out. The beds were really comfortable, and I slept well. Staff were courteous and helpful, and I appreciated the help that I was given with my bags and getting taxis when leaving the hotel with a lot of luggage. Free coca tea in the lobby was nice to have when returning to altitude.

Stayed in August 2022

It is very good to be close to the plaza but the streets around it can be a little noisy sometimes.

The staff is very kind a friendly and location is perfect. It is a very good option in Cusco, very clean too. Breakfast is ok, could be much better.

Stayed in September 2022

I had to change rooms as the noise from reception was too loud throughout the night

location

Stayed in September 2022

the room is small. the bathroom is small too. feels like the basement and doesn’t smell very well. we stayed in the second floor of the hotel. it’s cold in mid August. there is a space heater in the room and we used it.

the shower is really nice. Hot water. good location. friendly staff. there is oxygen available in the lobby. we used it and it is very convenient. the room is very clean.

Stayed in August 2022

The shower water pressure was lower than our other Casa Andina stays around Peru. Not really the hotel’s problem but people getting up before dawn for tours were loud and their voices echoed down the halls (bring earplugs), perhaps a mention during checkin about courtesy would resonate with at least some of the guests.

The location is perfect. The property was clean. Breakfast is on the top floor with a view of the cathedral! The entire staff was awesome but in particular Wilder and Kati - my iPhone died while at the property and they were patient with me and made an extra effort to allow me to install software on the business center computer and monopolize it for hours in order to rebuild my phone.

Stayed in June 2022

location

Stayed in February 2022

Situació, neteja i esmorzar. Locations, cleaning and breakfast

Stayed in February 2022

Staircases all over the place To get to your roon is like a maze No in house restaurant. Very small room and bathroom 180 dollars is ripoff

Location only

Stayed in May 2024

Excellent localization.

Stayed in March 2024

Not much, maybe move checkout to a bit later for those taking later flights. But I am being nitpicky, as the place and people are both great.

Wonderful location, great staff, and excellent amenities. It is one of the best places to stay in Cusco.

Stayed in January 2024

Needed more

Stayed in September 2023

Smells!!! Terrible smells in the first and second floor. My room was smelly the whole stay. Also, you can do better with the food guys, is not so expensive.

Next to the central plaza, the personnel was really good, always in charge of the situation

Stayed in August 2023

Breakfast was not done well!

Location, clean room and friendly staff!

Stayed in July 2023