There wasn't consistent hot water in the shower. Had to ask the reception more than once to restart the water heater to get hot water in the shower.

The breakfast, air-conditioning, TV, toilet

Stayed in February 2024

Nothing, it was wonderful

Kind staff, great location, good air conditioning, tasty restaurant

Stayed in November 2023

The AC was faulty in one of the rooms and staff did handle it well but we wasted a few hours trying to fix it and it happened again next day. Water pressure was great for only a few hours , between 9pm and 5am little or no water will be available.

Location , breakfast , large rooms , AC and look and feel of the place. Coffee was good according to a family member. Showers were big as well. The place feels like you are in the jungle for real.

Stayed in September 2023

Air conditioner was not working well.

Travel Sustainable

Stayed in September 2023

Try to take a shower early. If you are the last one the water pressure is a bit low.

Very helpful staff. Breakfast to go was made because of my early check out. WiFi was good.

Stayed in August 2023

A/C wasnt working at our room, but the host agreed to change our room right away.

Awesome place to stay and customer service really good, just a block away from the main plaza. Owner offers 15% off from his gourmet restaurant just in front of hotel. Fully recommended.

Stayed in March 2023

The place is noisy because of the busy street. They were just renovating the roof, it was very noisy. My room was soaked when it was raining.

Nice placer, nice people, simple but good breakfast.

Stayed in December 2022

free WIFI , but couldn't connect in my room. Had to stand out in the foyer. No bedside illumination. Curtains didn't provide adequate coverage from light from their own patio coming in. Had to ask the receptionist three times over a 2 hour period to please address the fact I had no hot water in my room. Finally the manager came into my room and essentially called me a liar, saying yes you do have hot water. he went into bath to check and came back out, excused himself and then went somewhere to turn it on. Also the soup I ordered from their kitchen was bad.

good location.

Stayed in April 2024

Pictures are not macthing with reality.

Pictures doesnt go with reality. Place is horrible.

Stayed in March 2024

Great location, breakfast buffet was delicious, relaxing environment

Stayed in March 2024

I only wished there was a fridge in the room.

Everything about this hotel was nice. The room and bathroom were clean and spacious. Breakfast was excellent and staff were nice and friendly.

Stayed in September 2023

Nobody was there when we wanted to check in. We had to ask for towels, Wi-Fi and toiletpaper. I think this is no service at all. When we checked out the man were not very nice because he didn’t have our data, I mean not our fault when the reception is like a ghost town ;) Was not very clean.

Tropicalfeel

Stayed in September 2023

Meals can be move faster

The place was great I recommended. Excellent staff and owner very helpful. I will come back again

Stayed in September 2023

The owner was very kind to us .. he offered us a complimentary drink also.. our experience was wonderful. Unfortunately we only stayed one day, but we would come back again :)

Stayed in July 2023

The room. I mean, that's the main reason why you book a place. Needed a paint job. Back wall is that icky green and old paint. Dark, smelly, rough concrete floors; one light had no bulb; wood furniture, what little there was, very well worn; bathroom door best remained closed as high window impossible to close and noisy. When you sit on toilet, your knees are less than 4" from wall; drapes covering windows let light in. Push-button door lock only. Bed was pretty comfortable, but a bit hard for me. Shower was good. I had room #1. Will attach photos. Photo on booking.com has room looking bright but my room was anything but.

The garden area was beautiful and the cafe upstairs was a fun place to hang out, do internet, watch the crowds below. The breakfast served was outstanding and included in price. Wish I'd had my camera with me, but included 2 fried eggs, 2 pieces of cheese, 2 slices of avocado, blended fruit drink, coffee, bread, oh, fried sweet bananas. One of the best I've ever had. They also give you a complimentary beverage upon arriving. For some reason, I thought this hotel was right near the airport, but it was not. It was in the center of town; so noisy; however, fun to walk around the city if you like that. Close to restaurants. Room was clean but just very well worn.

Stayed in June 2023

Nothing

It is a very pleasant piece of jungle in the middle of the city! Lots of plants all over the place. very nice second floor for breakfast, which was excellent. Awesome staff, so helpful. the room was wide and extremely clean. I would highly recommend it.

Stayed in May 2023

The place is relaxed and cool, the staff is wonderful and you can ask anything and we are sure they will do there best to make it possible or help you find a solution. We will surely return of we are in Tarapoto. Thankyou 🤗 I am from Holland and my partner from Peru.

Stayed in March 2023

The environment, facilities and location. The staff are very kind people.

Stayed in March 2023

it was so comfy and homely, and the staff working were superb!

Stayed in February 2023

SOME GUEST MAKE NOISE WITH HIS ALARM CLOCK

I LIKE THE LOCATION AND THE DESIGN OF THE HOTEL.

Stayed in February 2023

Water pressure was not on all the time. I had to ask twice for a towel and one of them was holy. Half the time nobody was in reception. The rooms were very sparse. A/C struggeled to cool the room The staff was very nice.

Ok. Good coffee

Stayed in February 2023

Only issue for me is the noise - 2nd floor rooms are noisier than first and traffic noises can be quite bad. However, that's typical for the area, so if you want to be in the center of town, you won't find a place much better than this in the same area. However if you're sensitive to noise, suggest a first-floor room. Or if very noise-sensitive, would suggest a place further outside of town.

It's a lovely hotel if you want to be in the center of town - so green and friendly, compared to lots of anonymous/modern/personality-less hotels. Food is truly exceptional - highly recommend for that - both for breakfasts and other meals. Juices and salads in particular were great. If you want more of a rustic design in the middle of town, it's great.

Stayed in January 2022

It is possible to hear other rooms. So a person would want to mindful. But that's just the nature of building construction in Peru. So it is what it is.

The food from the restaurant at the hotel was excellent. We ate there more than I expected to because it was so good. Fresh food and well done. The lomo saltado and pollo a la plancha were delicious. And I enjoyed the fruit juices and different ice drinks. Along with the food was the atmosphere of the open air restaurant. It was wonderful to sip on my fresh iced fruit juice with the breeze blowing through. Also, the staff were very good. They made us feel welcome and always greeted us. The bathroom, particularly the shower, was phenomenal. The best I've used in Peru. Sounds funny, I know. But when you live in Peru, a good hot shower is a luxury. And I took advantage of that luxury. The location of the hotel is great, so easy to walk out the door and to a close restaurant or hop in a moto. At night, it's very quiet at the hotel to sleep. I've had other experiences of neighborhood being very loud with parties, etc. Wonderful.

Stayed in January 2022

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Stayed in April 2024