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Reviews of Casa Esmeralda by Katari 3 stars

Pasaje Esmeralda, 160, Cusco, Peru

#10 of 294 hotels in Cusco

Guests' Choice

Review score

Based on 168 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.3

  • Facilities

    9.5

  • Staff

    9.7

  • Value for money

    9.5

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 28 April 2024

    10
    Nice and quiet rooms
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    quite location and rooms for Cusco but still close to the historic center. The staff makes sure there is not much noise from the other guests in the hallways. Good breakfast, comfortable beds, we really liked it.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff are very friendly especially Gladys. She is very accomodating, and always answers our questions.The location is safe and near to the Plaza and restaurarants and travelling agencies.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smelly in bathroom due to sewerage

    Quiet, good breakfast.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms don't have a good view

    The staff are very friendly, Gladiss were super

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The exceptional service provided by Gladys and the rest of the staff truly made our experience. From the warm welcome at check-in, great breakfast, comfy rooms, and the attentive assistance throughout our stay, the team's professionalism and friendliness were remarkable. Additionally, the hotel's proximity to major tourist areas made exploring the city incredibly convenient. Highly recommend this hotel!

    Stayed in April 2024

  • Reviewed: 14 April 2024

    8.0
    First night at Cusco
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location is not very good. Away from the historic sites and good restaurants. Neighbourhood are not good.

    The hotel is very good! Confortable bed, clean, quiet and the personal are very kind and helpful.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Perfect stay in Cusco, highly recommended
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The location is a little further out than we thought, but it was only €2 in a taxi to the centre

    The hotel was excellent, really comfortable and perhaps our favourite in Peru. The staff were really helpful and great to communicate with via. WhatsApp, ready to answer any questions.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit far from the major attractions on other side of the main square. It wasn’t too bad -just a bit of a walk.

    We enjoyed the facilities and comfortable bed. The staff were helpful in organising a taxi to the airport and we had a wonderful breakfast.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The coziness of the place is amazing, it feels like being at home, and the staff is really kind and helpful

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Sweet room
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Long way from main plaza

    Sweet big room. With a coolest view. Breakfast ok. Very big and comfy bed. Staff clean everyday.

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast and staff

    Stayed in March 2024

  • Reviewed: 23 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast and staff

    Stayed in March 2024

  • Reviewed: 23 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is good

    The hotel is very clean and the peoples was very friendly

    Stayed in March 2024

  • Reviewed: 22 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Brilliant accommodation a large modern room with a great view of the city but set back in a quiet street and very safe. The staff are amazing and nothing is too much trouble, good choice at breakfast altogether one of the nicest accommodations we have stayed in while travelling around south America

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Nice stay in Cusco
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    …the breakfast did feel a bit unorganized. One morning, although not very busy at the time, kitchen staff took a long time to replenish the buffet and drinks. They had also run out of some items, which were not even in stock the day after (no special holidays or anything causing this). Also experienced that items from the menu could not be chosen multiple days in a row. So don’t expect too much of the breakfast, and you might be positively surprised.

    Very big bed with sockets right next to it. Staff is super nice and helpful, although they don’t speak a lot of English. We liked the location - short walk to the historic centre, and area felt very safe. No problems extending our stay by one night. We very provided a simple packed lunch when going on early morning trips, which was nice. Breakfast at the hotel was nice but…

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    Extremely good value for money and fantastic staff.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Property isn’t in centre of town however it’s a simple and safe walk to all of Cusco’s places of interest. Minimal facilities but you’re not staying here for a gym and a business centre.

    Staff were friendly and helpful. Rooms were a decent size, clean, no issues with showers. Free tea and coffee near reception plus breakfast. Wifi connection solid. Extremely good value for money.

    Stayed in February 2024

  • Reviewed: 15 March 2024

    10
    Lovely hotel - great value for money and amazing staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing it was amazing

    The staff are amazing! So lovely, Giara, Marionella and Kevin - were wonderful! Breakfast was interesting with different options such as tamales or beef & eggs, as well as traditional gringo breakfasts. Rooms were comfortable and clean. It is about a 10/ 15 minute walk into the centre of town but at no time did we feel unsafe even walking at night. Uber taxis will drop you off for around £3 if you don’t fancy the walk.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The location is not perfect but okay! (10 minutes to historical by foot)

    Great accommodation and value for money! Our room had good facilities and was very clean. Breakfast was also decent. Special mention deserves the staff. They were very helpful and even celebrated international women's day by giving my girlfriend a hug and some chocolate :)

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It's a little bit out of the centre of Cusco.

    Super comfortable room for a night or 2 in Cusco. Bed was great and the hotel is lovely. Good breakfast and lovely staff.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    10
    Nice stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not too close to the center

    Very comfortable room and delicious breakfast 😋

    Stayed in February 2024

  • Reviewed: 25 February 2024

    10
    Very friendly stuff, flexible to our travel needs
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    -

    Very clean Friendly stuff with much flexibility! Nice view Good location

    Stayed in February 2024

  • Reviewed: 6 February 2024

    8.0
    Good value in Cusco
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Location is a bit far from the center and room is very small

    Very clean, staffs are very nice, good breakfast. Very good value

    Stayed in February 2024

  • Reviewed: 30 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Only a small window in the bathroom and no AC

    Location was great, just outside of the main old centre but close to train station and had good local shops/restaurants. Bedroom was clean, hotel was in good condition and staff very friendly.

    Stayed in January 2024

  • Reviewed: 25 January 2024

    10
    Luxury feel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    We ended up being in a deluxe family room which was amazing - huge comfy bed, smart TV and lots of space. The hotel felt luxury and the breakfast was one of the best we’ve had in Peru (buffet with four additional cooked options to choose from).

    Stayed in January 2024

Showing 1 – 25

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