Pasaje Esmeralda, 160, Cusco, Peru
#10 of 288 hotels in Cusco
Guests' ChoiceBased on 172 hotel reviews
9.3Cleanliness
9.6
Comfort
9.6
Location
8.3
Facilities
9.5
Staff
9.7
Value for money
9.5
Free WiFi
8.6
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End of dialog contentReviewed: 6 May 2024
Marcelo
BrazilAwesome staff, confortable room.
Stayed in May 2024
Reviewed: 1 May 2024
Maryna
United KingdomVery nice hotel in a quiet part of Cusco (yet close to the city centre, and a walking distance from Wanchaq train station), comfortable bed/pillows, great breakfast, amazing views from the window. Gladys and Giara were great hosts, very accommodating and kind.
Stayed in April 2024
Reviewed: 28 April 2024
Brian
Germanyquite location and rooms for Cusco but still close to the historic center. The staff makes sure there is not much noise from the other guests in the hallways. Good breakfast, comfortable beds, we really liked it.
Stayed in April 2024
Reviewed: 27 April 2024
Rowena
United StatesThe staff are very friendly especially Gladys. She is very accomodating, and always answers our questions.The location is safe and near to the Plaza and restaurarants and travelling agencies.
Stayed in April 2024
Reviewed: 22 April 2024
Meng
CanadaSmelly in bathroom due to sewerage
Quiet, good breakfast.
Stayed in April 2024
Reviewed: 18 April 2024
Samer
EgyptRooms don't have a good view
The staff are very friendly, Gladiss were super
Stayed in April 2024
Reviewed: 15 April 2024
Ana_banana
AustraliaThe exceptional service provided by Gladys and the rest of the staff truly made our experience. From the warm welcome at check-in, great breakfast, comfy rooms, and the attentive assistance throughout our stay, the team's professionalism and friendliness were remarkable. Additionally, the hotel's proximity to major tourist areas made exploring the city incredibly convenient. Highly recommend this hotel!
Stayed in April 2024
Reviewed: 14 April 2024
Dfcarvalho
BrazilThe location is not very good. Away from the historic sites and good restaurants. Neighbourhood are not good.
The hotel is very good! Confortable bed, clean, quiet and the personal are very kind and helpful.
Stayed in April 2024
Reviewed: 5 April 2024
Mark
SpainThe location is a little further out than we thought, but it was only €2 in a taxi to the centre
The hotel was excellent, really comfortable and perhaps our favourite in Peru. The staff were really helpful and great to communicate with via. WhatsApp, ready to answer any questions.
Stayed in April 2024
Reviewed: 2 April 2024
Claudia
AustraliaIt was a bit far from the major attractions on other side of the main square. It wasn’t too bad -just a bit of a walk.
We enjoyed the facilities and comfortable bed. The staff were helpful in organising a taxi to the airport and we had a wonderful breakfast.
Stayed in March 2024
Reviewed: 30 March 2024
Jose
Costa RicaThe coziness of the place is amazing, it feels like being at home, and the staff is really kind and helpful
Stayed in March 2024
Reviewed: 25 March 2024
Magdalena
PolandLong way from main plaza
Sweet big room. With a coolest view. Breakfast ok. Very big and comfy bed. Staff clean everyday.
Stayed in March 2024
Reviewed: 23 March 2024
Nektarios
GreeceBreakfast and staff
Stayed in March 2024
Reviewed: 23 March 2024
Nektarios
GreeceBreakfast and staff
Stayed in March 2024
Reviewed: 23 March 2024
Victor
United StatesEverything is good
The hotel is very clean and the peoples was very friendly
Stayed in March 2024
Reviewed: 22 March 2024
Carl
United KingdomBrilliant accommodation a large modern room with a great view of the city but set back in a quiet street and very safe. The staff are amazing and nothing is too much trouble, good choice at breakfast altogether one of the nicest accommodations we have stayed in while travelling around south America
Stayed in March 2024
Reviewed: 22 March 2024
Rasmus
Denmark…the breakfast did feel a bit unorganized. One morning, although not very busy at the time, kitchen staff took a long time to replenish the buffet and drinks. They had also run out of some items, which were not even in stock the day after (no special holidays or anything causing this). Also experienced that items from the menu could not be chosen multiple days in a row. So don’t expect too much of the breakfast, and you might be positively surprised.
Very big bed with sockets right next to it. Staff is super nice and helpful, although they don’t speak a lot of English. We liked the location - short walk to the historic centre, and area felt very safe. No problems extending our stay by one night. We very provided a simple packed lunch when going on early morning trips, which was nice. Breakfast at the hotel was nice but…
Stayed in March 2024
Reviewed: 21 March 2024
Marina
CroatiaThe location is a 15-minute walk from the center and there are no restaurants or cafes nearby where you could spend your free time. In addition, it is difficult to use the shower without getting your hair wet because it sprays everywhere
The staff are friendly and will do anything to help you. During our stay, we mostly communicated with Maria Nela, who is extremely kind. We asked them to prepare a takeaway breakfast for us 3 mornings and it was no problem. Breakfast in the facility is varied and excellent.
Stayed in March 2024
Reviewed: 19 March 2024
Michael
AustraliaProperty isn’t in centre of town however it’s a simple and safe walk to all of Cusco’s places of interest. Minimal facilities but you’re not staying here for a gym and a business centre.
Staff were friendly and helpful. Rooms were a decent size, clean, no issues with showers. Free tea and coffee near reception plus breakfast. Wifi connection solid. Extremely good value for money.
Stayed in February 2024
Reviewed: 15 March 2024
Nicola
United KingdomNothing it was amazing
The staff are amazing! So lovely, Giara, Marionella and Kevin - were wonderful! Breakfast was interesting with different options such as tamales or beef & eggs, as well as traditional gringo breakfasts. Rooms were comfortable and clean. It is about a 10/ 15 minute walk into the centre of town but at no time did we feel unsafe even walking at night. Uber taxis will drop you off for around £3 if you don’t fancy the walk.
Stayed in March 2024
Reviewed: 12 March 2024
Lars
GermanyThe location is not perfect but okay! (10 minutes to historical by foot)
Great accommodation and value for money! Our room had good facilities and was very clean. Breakfast was also decent. Special mention deserves the staff. They were very helpful and even celebrated international women's day by giving my girlfriend a hug and some chocolate :)
Stayed in March 2024
Reviewed: 3 March 2024
Natalie
United KingdomIt's a little bit out of the centre of Cusco.
Super comfortable room for a night or 2 in Cusco. Bed was great and the hotel is lovely. Good breakfast and lovely staff.
Stayed in March 2024
Reviewed: 1 March 2024
Giovanna
United StatesNot too close to the center
Very comfortable room and delicious breakfast 😋
Stayed in February 2024
Reviewed: 25 February 2024
Mihaela
Germany-
Very clean Friendly stuff with much flexibility! Nice view Good location
Stayed in February 2024
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