Location location location The hotel is located only a block away from the main plaza , Everything around is relatively walking distance. The staff members were incredibly friendly and helpful with our staying. They did everything possible to make sure we had a smooth check-in. Breakfast was amazing, full of options. Honestly, I do recommend this hotel 100%.

Stayed in May 2024

Nothing really. The staff did not seem very happy.

Close to Centro Puno. Staff at reception very helpful Lovely breakfast with delicious fruits and bread.

Stayed in May 2024

El día de mi check out me dieron box Breakfast. Agua caliente. Buen descanso.

Stayed in April 2024

Wi-Fi can sometimes be slow, definitely not suitable if you have to take Zoom calls(learned that the hard way)

Amazing location, it’s one block away from the main plaza and cathedral and right next to the Bolivian Embassy(in case you need to apply for a tourist visa there, but be aware that they might run out of visa stamp papers). Breakfast buffet runs from 5 AM to 8 AM and it’s amazing to have a feast before starting your tour. You also have the option to do early check in for half the price of one night stay. It’s a must when you arrive at 5 AM after taking an exhausting night bus.

Stayed in April 2024

Service was quite slow, the restaurant was closed one night without any reason/explanation. When we ordered a beer one evening a staff member just disappeared (presumably to get it from somewhere) and didn’t appear for 15 mins so we just left and told the front desk to cancel the order.

Location was good, heating and AC good, friendly staff.

Stayed in April 2024

Very central Hotel with friendly staff, large room and comfortable bed. Breakfast was great too. Furniture is not the newest and will most likely require a renewal in next 3-5 years.

Stayed in April 2024

Great place!

Stayed in April 2024

Nothing.

This was my second stay as I was returning from a night on the Islands. The hotel had stored my luggage. This time my room was on the 3rd floor and was even bigger. It included a fridge that operated silently unlike the ones in other hotels I’ve been in. I had two beds and used only one. There was plenty of hot water in the bathroom, it has a decent hairdryer and toiletries. There is a air con unit that also delivered hot air which helped take the chill off the room. The breakfast is good and the staff are really nice and helpful. I could also post my postcards there as the box is collected by Serpost once a week. It’s not easy to post thing in Peru. Overall a very decent hotel.

Stayed in April 2024

I can’t think of anything.

It’s location was very central and I calor walk everywhere from there. The staff are just lovely and very helpful. I was able to get all my Colca canyon washing done the same day. There is is lift! My room was on the 5th floor. It was big and bright with two comfy beds, plenty of covers, space for luggage, air con, good WiFi and plenty of hot water. It’s on a road but I found it very quiet at night. The breakfast is really good with a lot of choices. There is coca tea available all the time. They sell postcards too. I was able to store my big bags while I went to the Lago Titikaka islands. It’s a great local hotel & good value.

Stayed in April 2024

Breakfast is by order. But the size is small. The room facing the front street is ultra noisy at night.

Staff dips very helpful. Great location.

Stayed in January 2024

Nothing

Everything esp bed and blanket, bathroom

Stayed in March 2024

Really great stay here. The staff was really helpfull, lending us umbrelles when it was raining, giving my girlfriend a present when there was international womens day. Just very thoughtfull! The room was great, the shower was great and there is a hairdryer. Wonderfull stay. We recommended it to some travel friends and they were all really happy. They got some breakfast-box because they left early. We were able to store the lagguage for 1 night because of a 2-day island trip.

Stayed in March 2024

I stayed in another hotel for one night, the accomodations were quite rudimentary...so when I met some fellow travels who reccomend this hotel I decided to book a room. I was not disappointed! The staff was incredibly friendly and helpful. The rooms wer spotless, with plenty of clean linens and hot water. I had a very early bus and the staff packed me a delicious breakfast 'to go' as well! 10/10 hospitality experience!

Stayed in March 2024

Very basic. Some paint coming off the wall. Gets quite loud when people are at the corridor.

Great value for money. Very central.

Stayed in March 2024

Comfortable bed, good size room, very clean and accommodating staff.

Stayed in March 2024

Great location very comfortable staff helpful

Stayed in March 2024

My bedroom’s window couldn’t offer any air as the view was a over a closed and covered tiny yard.

Nice and clean, staff helpful. Good choice for breakfast. Bed was quite good. Close to the center and 20min walking from Titicaca

Stayed in February 2024

Nothing

Location, breakfast buffet, staff

Stayed in January 2024

The power was out when I arrived but not their fault. Most of Puno was out. My room had no window to an outside area.

Clean, good breakfast, good location

Stayed in January 2024

Some street noise.

Very clean, friendly, hot water for tea, good breakfast.

Stayed in January 2024

Expensive laundry.

Location was amazing and the showers boiling hot. Big breakfast buffet.

Stayed in November 2023

The drainage at the toilet is poor It was very difficult to control the temperature of shower. I had no choice but to take an almost cold water or super hot shower at the end.

A franchise hotel. Professional education to the hotel staff is much appreciated The location is very good, near from the Cathedral plaza<Plaza Major>. The most popular restaurant for the foreigners “Mojsa” is 5 min to walk. But the beach is far and you need to take a toktok from the Center of the city. The facility is aged but the room is maintained clean and very wide. A very rich breakfast with many kinds of fruits. You can drink a coffee or a coca tea all the day at the reception.

Stayed in November 2023

Very nice and comfortable room in the center of Puno. The staff is very friendly and kind. Totally recommended.

Stayed in November 2023

Nothing to add here.

It's tough to rate this place as we were given a free upgrade to their sister place Casona Plaza which was just a few blocks away. We loved this place - lots of comfort and the best place we've stayed since starting our trip over 2 months ago. Comfortable beds, clean, good shower and huge free breakfast.

Stayed in December 2023