Great service. clean rooms.

Excellent location!

Stayed in July 2022

The front desk staff at this hotel were fabulous. They answered questions and helped our family take an excellent tour. The hotel is clean, has an elevator (a very nice plus), and has comfortable beds. The breakfast was very good. This hotel is in an excellent location, with close proximity to the city center and multiple good restaurants.

Stayed in July 2022

One of the main reasons we booked this hotel is because after a couple of months of travelling we did not want to go out in the cold night for food and drinks. We wanted to come in after a day out, get warm and stay in so, we chose this hotel for its bar and restaurant. When we enquired about these however, we were told that they are both closed????? If these facilities are not available then they should not be on the hotels list of offered facilities, especially when they might be key to someones decision to stay there and lead to great disappointment when they are not in fact available. We did let staff know of our concerns and disappointment.

Our room was great, it was big and warm! and having a bath tub was a real bonus.

Stayed in June 2022

No service at all. Breakfast was poor not only in quality but also in quantity. Hotel is run down and understaff.

location was very central and our room was warm.

Stayed in June 2022

The first picture is very misleading. The hotel is very old and needs to a total makeover. The only new thing were the beds. Our room was spacious and had lots of windows, which caused a terrible draft. We both woke up in the middle of the night sneezing and feeling cold. There was a heater but as soon as you turned it on it started to smell really bad. Clearly it was really old. Also, because it is so central and the windows are not thick you can hear all the noise from the street. The toilet wasn't working properly either. The place has potential but first needs a big makeover.

The location is good, next to the Cathedral. The bed was comfortable. Breakfast was okay.

Stayed in May 2022

Construction in the hotel and breakfast

Location and room view

Stayed in May 2022

The balcony and the friendly stuff

Stayed in May 2022

Conde de Lemos was very helpful during our stay in Puno. Our room was very spacious and the balcony was our favourite part as it allowed us to look over the city in comfort. The staff was accommodating to our every need and allowed us to check in early for an extra fee which was very helpful when arriving at 5 AM.

Stayed in April 2022

Water pressure was terrible. The room was extremely cold. My suggestion: avoid upper floor rooms.

Clean room, good breakfast. Great view.

Stayed in April 2022

A really nice and friendly hotel in the best location, by the cathedral. Staff is super friendly and always willing to help. They were very accommodating and kept our luggage while we did an overnight tour at the lake, and then allowed us to chill and work while waiting for our night bus. Would definitely stay here again!

Stayed in February 2022

nice located, nice breakfast, ever nicer staff. they even let us take a shower late after check out! i do recommend this hotel to everyone!

Stayed in August 2021

Excellent service, they were very attentive, helpful and kind more than we expected. I extremely recommend this hotel to anyone and I will definitely come back again. Thank, thank, thank you soooo much. You are the best!!!

Stayed in June 2021

Well, nothing serious. Wifi was a bit hit or miss, not always reliable, although that was the case in a lot of places in Peru.

Very good place, even though it is not especially cheap. Very good location, almost exactly at Plaza the Armas, but it is a more quiet street. Kind staff, spoke perfect english. There was an electric space heater!! Very useful, because during winter at night to have almost freezing remperatures in Puno. Breakfast was lovely. Nice comfy bed, very spaceous room with a balcony, and it was quiet (although hardly any guests when we visited). Hot shower. Ot even has a small "business center". All in all, a very good Hotel.

Stayed in August 2021

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Stayed in May 2024

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Stayed in March 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in March 2024

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Stayed in October 2023

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Stayed in October 2023

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Stayed in October 2023

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Stayed in October 2023

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Stayed in October 2023