The room is a bit dated, bathroom small..had mold evidence in bathroom room 212..the place needed more night light around the steps, slip on the steps coming down, nope I wasn't drunk, I don't drink.Sonthe place can use some sprucing up.

The staff was exceptionally amazing and kind. Super friendly and helpful. Hands down Peruvian staff has been exceptionally warm and welcoming.if I can give 20 stars I would.

Stayed in May 2024

Maintenance of the rooms/ towels/ toilet paper

The location was excellent, very. Close to plaza de armas and various restaurants and bars. Coca tea available for altitude sickness.

Stayed in April 2024

The lack of a heater made us not feel so comfortable in the room. It was hard to shower and stay there if not to sleep.

It was very clean, the staff was nice. The facilities are pretty.

Stayed in April 2024

All good

Great location, friendly staff & comfortable bed

Stayed in February 2024

The old carpets in the rooms made the hotel look dingy

Friendly staff, close to city center.

Stayed in March 2024

Too much time spent in check in. We were tired and had to wait and each of us had to complete forms. :s

Great breakfast. There's a lot to choose from. Really good. Easy access to hot water too.

Stayed in December 2023

The bathroom was way too small, and the room was very cold but they provide a lot of throws so it doesn’t get that bad at night

It was good, the service and the people were great! There was hot water, the breakfast was good and they give you free coca leaves and hot water 24/7 for tea to acclimate to the altitude

Stayed in January 2024

No English speaking staff. Small space heater would be welcome. Shower curtain too short, so bathroom floor got soaked. Front door locked, so had to ring for desk clerk every entry.

Excellent location. Nice hotel lounge area.

Stayed in December 2023

It was very cold! No heating in the rooms, albeit plenty of blankets on the beds so warm enough to sleep. Rooms were basic and quite tired and could often hear noises from the central areas as all rooms face inwards. Breakfast was uninspiring but functional and they kindly gave us packed sandwiches when we had an early start.

Location was perfection, 1 minute walk from the main square. Staff were always friendly and willing to help. Quick and affordable laundry service. Coca and mint tea always available which was a nice touch.

Stayed in September 2023

Nil

Clean, located close to historical centre. Good valve for money. Friendly helpful staff.

Stayed in October 2023

Location and the staff

Stayed in September 2023

There is no ac in the room so it is a bit cold. But we asked for a heater and they provided one immediately.

The location is amazing wonderful. Close yo everything. The staff is very nice.

Stayed in September 2023

A bit noisy at night

Location, clean, nice decor Reception staff were very nice and helpful

Stayed in August 2023

The room was absolutely freezing, I've been in Cusco for a month and used to the cold.

Close to the plaza, WiFi worked well, hot water, great breakfast, peaceful.

Stayed in August 2023

Clean lovely staff close to all amenities

Stayed in July 2023

The hotel was very cold. We were given a heater for the room which helped, however the rest of the hotel was very cold, which put us off making use of the hotels social areas which was a shame as they were very nice

Fantastic location, very friendly staff, comfy beds.

Stayed in July 2023

The hotel facilities, incl. the room are quite worn out, need reconstruction / renovation badly.

Staff was very friendly and helpful, location of the hotel is the best part of the entire stay. 1 minute walk from the main square in Cusco.

Stayed in July 2023

Location is amazing - less than one block from the Plaza de las Armas. Also the staff are fantastic. They have a simple breakfast every morning and there is always coca tea available. This of course isn't anything the hotel has done wrong per se so I'm not putting it in the below section, but travelers should be aware: there's no central heat. It's an old building and I'm guessing retrofitting would be prohibitively expensive. They give a ton of blankets but without central heat there's only so much they can do. I did see a space heater in the hallway at one point so they may have some to lend, however I never inquired about it. Keep in mind Peru is southern hemisphere, so the seasons are inverted from the northern ones.

Stayed in June 2023

the breakfast was kind of poor

it was near plazas de armas

Stayed in June 2023

The shower was pretty cold, hot water didn’t work very well. Also was very noisy, because the window was left open which I had no idea.

We arrived at 5:30am and I was able to check in after I had emailed and let them know early. There was no extra charge for a “half night” stay which was great! Location only 200m from main plaza. Sooo close!

Stayed in May 2023

Location is good !

Stayed in March 2023

The brekfast is simple and you get bored after the third day, the wifi is really unstable and you loose signal for minutes at a time or its just slow. For working meetings via zoom we really struggled.

The best part was the location, just by the main square. The are has plenty of restaurants and stores, even lots of travel angencies to book trips around the area. The staff was helpful but mostly speaks spanish.

Stayed in November 2022

They had a communal area right outside our and some people would chat and drink there all night which was really loud and made it difficult to sleep.

The location is really good, 30 seconds walk to the main square. The room was clean and tidy and the staff were friendly.

Stayed in September 2022

the bathroom (curtains) could’ve been cleaner. other then that, the hotel is very good!

Booking.com

Stayed in August 2022