Good location, modern and comfortable, delicious food and friendly staff.

Stayed in February 2024

Nothing

Rooms were large with a little sitting bay by the window.

Stayed in January 2024

Dining room wasn't very warm

Stayed in October 2023

Zero

The location was fabulous, the staff were extremely welcoming and helpful. I had an early morning trip and they had done me a take away breakfast. The normal breakfast on the roof top is stunning. The location is amazing. I felt extremely safe and welcomed my whole stay

Stayed in October 2023

Our original room had a connecting door. Great for families, but noise from next door was intrusive. No kettle in the room (upgraded room did have one).

Comfortable modern hotel with a bar and restaurant located in a quiet area on the outskirts of town. Safe, guarded parking. The staff (most of whom had good English) were very friendly, professional and welcoming. We were upgraded after being given a room with a connecting door (next door was bellowing on her phone as soon as she checked in...) and were very happy with our accommodation as a result. Breakfast was a decent buffet and evening meals were tasty. A 'Welcome to the Hotel' Pisco Sour was a nice touch. Tours to the reed islands are available at the front desk.

Stayed in November 2023

The staff was amazing. Best hotel ever.

Stayed in December 2023

the only thing that they need to improve is the wifi. I had a hard time connecting to their wifi in the room so i ended up using my data. i mean not all the guests have their data.

the room is clean and big enough for the 2 of us. the staff were very helpful.

Stayed in October 2023

the hotel had visibly a bit of wear and tear which is not visible in the pictures, but regarding the place on earth you stay, it was good

nice place with a very nice view of lake, calm part of the city, clean

Stayed in October 2023

So pleased we stayed here. Was about 10 minutes out of town but we were pleased for a quiets night sleep. Less than NZD$10 FOR A TAXI so all good. Food at the restaurant was excellent. Tge staff are so friendly and helpful and they have oxygen on hand which 3 out of 4 of us needed. Would stay here again.

Stayed in August 2023

Limited breakfast option for vegetarians.

Excellent staff, so nice and helpful. The service privided by the staff in Xima and other hotels in Peru is so much better compared to Scandinavia. In Denmark you won’t get 1/10 of the service compared to Peru. I arrived in the evening and it was chilly. The heater in the room was not sufficient and I asked for one more. In a few minutes the gentleman at the reception came with one more heater. The room was very nice with a view to Lake Titicaca. Next day in the morning, the young lady in the reception was also very kind and helpful. The standard of the hotel and room is way above average. To sum up, my warmest recommendationsfor Xima, the location is also good, away (about 3 km) from the noisy city centre.

Stayed in August 2023

far from the city and there was not a view of the lake like it shows i. the map

friendly restaurant staff clean

Stayed in July 2023

The staff, the restaurant, the cleanless

Stayed in April 2023

none

staff, location, clean accommodation

Stayed in April 2023

ice water in the bathroom

room

Stayed in December 2022

Couldn't point anything that I didn't like.

Food was one of the best things the hotel had to offer. Must compliment them on the food taste and quality.

Stayed in November 2022

- the accommodation is in a quiet location, away from the busy and dirty city - the accommodation has private parking and 24-hour security staff - hot water in the shower all day - we got a nice big room - incredibly nice and helpful staff - rich tasty buffet breakfast included in the price - the rooms are pleasantly warm, warm blankets are available at night, the room is heated - great wifi signal throughout the house - beautiful view from the room on Lake Titicaca - the staff put food in the fridge for us, lent us cutlery for the room - coca tea is available all day - upon arrival you will receive a great welcome drink - the rooms were incredibly clean, staff come to clean them every day - we were very satisfied here

Stayed in October 2022

We only experienced one small discomfort as for some bizarre reason smell from the restaurant kitchen somehow seeped into our room through the ventilation system in the morning when they started cooking. Our group had 5 rooms, however, and no one else complained of the same issue so we may have just been unlucky with our room.

I have to admit, Puno was one of the more stressful episodes of our trans-Peruvian journey. Hence, I was really pleasantly surprised to be full-heartedly welcomed in this excellent hotel, tucked away from the city madness in a picturesque location by the lake. This beautiful property comes with all the amenities you would expect from a modern hotel (save for a swimming pool). The onsite restaurant is excellent and we ended up using it twice for our 24h stay in Puno. I also appreciated the free secured parking which could easily accommodate our huge rented van without giving me a heart attack every time I got it in and out of the premises.

Stayed in September 2022

the only negative thing is that they did not have any laundry service available

very comfortable, has everything you need and also good price / quality ratio so I’m very satisfied

Stayed in August 2022

we can hear a little bit the tv sound from next doors.

Really close to the small harbor to go into the titicaca lake ! nice view and close to the lake. restaurant was super good ! people were friendly

Stayed in August 2022

All was good

The staff was very helpful and nicely 👌

Stayed in July 2022

The beds are absolutely the best.

Stayed in May 2022

THE SERVICE PROVIDE IT AND THE FOOD WAS EXCELLENT

THE STAFF WAS VERY FRIENDLY AND HELPFUL, SPECIALLY DAVID , VICTORIA , FERNANDO, ALL OF THEM MAKE OUR STAY VERY DELIGHTFUL, HATS OFF YO THEM

Stayed in March 2022

Menu was limited due to Covid. Location was a bit too far out of town but still OK

Room was clean and comfortable, staff were friendly, Covid measures were good Breakfast was adequate Complementary Pisco Sours were enjoyed

Stayed in October 2021

Super lindo local

Stayed in October 2021

The team at the hotel were very accommodating.

Stayed in October 2021