Staff didn’t seem to know everything always had to call who I assumed the owner for answers. The most disappointment for me was there was no hairdryer the night I stayed. Which after a sweaty day I really need to wash my hair and dry it. The other rooms had issue with hot water I’ve hear complaints from the room next door too (yeah I heard it loud and clear from my room). Seems to have some construction during the day. I also didn’t love that they messaged me from two different phone numbers and called to check when they could pick me up from the train station. A third person messaged me and sent me a picture of the station I’m not sure if it was a third person from this hotel? Really didn’t need to be rushed to check in like that.

Nice modern and new rooms. Just like the pictures. New TV helped for me to look up last minute YouTube videos about Machu Picchu. Good breakfast at 5am loved hot milk and papaya juice. Could leave my bag at the front.

Stayed in June 2024

I got bed bug bites all over my body. Other than that the stay was great and the room exceeded my expectations. Unfortunately due to the bug bites my experience was a bit tarnished.

The breakfast was filling and adequate and the staff was friendly and always willing to provide a helping hand.

Stayed in April 2024

I was charged more than stated on booking.com in USD. This was nothing to do with exchange rates as they charged me in USD too. I was told I had to pay their commission to booking.com which I've never had to do before. I didn't appreciate this as I'd chosen this hotel partially due to the cost. There is also a 5% fee for using card.

The rooms are very clean and new feeling. The location is great, 30 second walk from the train station exit. Maria was very helpful and accommodating. They were able to give me a second floor room, after originally being given a fourth floor room, due to my bad knee. They also lent me a phone charger as didn't have one (I had come of the inca trail where there is no electricity). I definitely recommend!

Stayed in March 2024

The owners were super friendly and the morning breakfast was wonderful.

The hotel is owned by a very sweet local family and we had a wonderful experience.

Stayed in November 2023

I didn't realize there was no hot water.

Good hot breakfast. The owners spoke wonderful English, was helpful with our questions about Machu Picchu tickets, kept our bags for us after we checked out.

Stayed in October 2023

Excellent little breakfast

Stayed in October 2023

The towels on our bed were damp on arrival which I was ok about. But on both mornings we stayed we woke up with all our clothes and belongings extremely damp from lack of air circulation.

Rooms were clean and lady at reception was super nice and helpful. Good value for money.

Stayed in October 2023

Big windows in front of the bed… not a lot of privacy

Cute and clean rooms

Stayed in October 2023

I got a single room instead of the double I booked. Walls are very thin so bring earplugs and maybe some hangers or storage space could be put inside the room.

Great location only few mins walk from train station without any stairs 😊 Staff is so friendly and helpful with directions, buying last minute Machu Picchu tickets or storing your stuff after check out. They really made my stay. Probably the best shower I had in Peru! Very tasty breakfast too!!

Stayed in September 2023

Nothing

Good location Very Nice. Very clean. Nice host. Perfection

Stayed in May 2024

The wi-fi was terribly inconsistent as was the hot water. We were not given a floor mat and water from the shower kept the bathroom floor wet. There was construction taking place on our floor, so there was dust and noise - which would have been manageable had it not been compounded by noise from the train and walkway light streaming through the window. The staff was nice, but not able to move us to a comparable room. Had we not just spent 4 days hiking the Incan Trail to Machu Picchu, we would have been more flexible. But we were exhausted and wanted a hot shower, comfortable bed, and some quiet to recharge. Unfortunately, this was not the ideal location for that. While the staff was very nice, they were not very responsive to our concerns.

The location was a very close walk to the train, market, restaurants, and massages.

Stayed in April 2024

Friendly,helpful, and spoke English! Great location. Clean. Attentive.

Stayed in March 2024

We only needed a bed and a shower for the night before going to Machu Picchu. We not only found a very confortable bed I wish I had at home, a perfectly clean room and the best shower I had in Perú but also very nice and helpful personal and a delicious, fresh, big breakfast to start the day. Everything for just a very reasonable price. Thank you Maria :)

Stayed in March 2024

some tourists were loud

breakfast was great

Stayed in January 2024

It is noisy and the room needs more cleaning

not for now

Stayed in November 2023

Absolutely nothing. It was a perfect place.

Emmanuel Inn Machu Picchu exceeded our expectations in all angle. First of all the place is brand new everything is smelling fresh and clean. The owner picked us up from the train station and walked us all the way to the hotel which is a short 3 minute walk. The owner and his wife speak English fluently and helped us plan for our Machu Pichu itinerary for the next day. They even found a last minute private tour guide in English at a reasonable price. The room is quite spacious and the bed is very comfortable and the sheets are very clean. The room is very neat and tidy and the hot water has abundant supply and has a strong power. Both myself and my husband had a very good sleep and enjoyed the morning shower. The breakfast was delicious with lots of bread, cheese, ham, eggs, jelly, juice and coffee. The location as well is perfect just beside the train station of Inca Rail and Peru Rail. It was beyond our expectations and we wished we could have stayed longer.

Stayed in October 2023

Everything was great!

Amazing and kind staff. The hotel is brand new and very clean. The location is perfect - in the centre of Aguas Calientes, but a little away from all the crowds.

Stayed in September 2023

Very friendly and helpful owners :-)

Stayed in September 2023

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in April 2024

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Stayed in April 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in May 2024