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Reviews of Hilton Garden Inn Cusco 4 stars

Santa Ana - Av. Abancay (Ex Av. Apurimac) Nro 207, Cusco City Centre, Cusco, Peru

#72 of 288 hotels in Cusco

Guests' Choice

Review score

Based on 189 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.0

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and View
    • Stayed 5 nights
    • Submitted via mobile

    The location is 15-20 minutes far from the center.

    The room was clean and with nice view.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    10
    Front desk staff very helpful
    • Leisure trip
    • Solo traveller
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was good, fast in and out so I could go on my tour.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Nice place in Cusco
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    The double beds are very narrow. For the price of the room, Queen size beds would be appreciated, especially for families or groups travelling together.

    Excellent staff service. Wonderful breakfast. Nice outside courtyard. Good location, 20 min drive from the airport and 10 min walk from the main square.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    10
    Beautiful hotel with a view
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 3 nights

    The staff was fantastic. The restaurant had great food, service and very reasonable prices.

    Stayed in February 2024

  • Reviewed: 31 March 2024

    9.0
    A clean comfortable stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The price is high for two double beds. Offering the option of a room with two queen size beds would be ideal.

    A comfortable Hilton hotel 20 minutes drive from the airport and 10 minute walk to the town square. The staff were helpful and polite and the rooms were clean and comfortable.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    Excellent service
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Location

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights

    Location

    Breakfast - Room

    Stayed in February 2024

  • Reviewed: 26 January 2024

    9.0
    A comfortable hotel to stay after hiking the Inka trail
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Hotel laundry. It was costly and you had to buy fabric softener, in their required to purchase package, for a machine which did not have a container to use softener.

    Nice faculty and staff. Staff were very responsive and observant

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    Great hotel for relax after tourism in Cusco. Good food.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 4 nights

    The room is samll for three people. I was travelling with my sons, but we prefer a room with threee beds, and they don't have....

    Personal of hotel were great. Very quiet place, good for rest and relax. Good breakfast. Good environment inside.

    Stayed in January 2024

  • Reviewed: 31 December 2023

    9.0
    The hotel itself is really good!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and View
    • Stayed 3 nights
    • Submitted via mobile

    One thing that we were a bit disappointed the portions of the food in the restaurant (small).

    It has everything you need!

    Stayed in December 2023

  • Reviewed: 12 December 2023

    10
    Definitely the best hotel
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and View
    • Stayed 3 nights
    • Submitted via mobile

    Very clean and best location

    Stayed in September 2023

  • Reviewed: 20 November 2023

    10
    Very nice and friendly
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The staff and hotel was excellent. Location was great too and located up on a hill overlooking the town. To courtyard was very pretty with lots of space to relax. Highly recommend this place for your stay.

    Stayed in November 2023

  • Reviewed: 13 October 2023

    8.0
    Comments aside, it was a great stay.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    Having to pay for boxed breakfast when other hotels provide it for free once breakfast is included. This should not happen. I was surprised Hilton had the sane sewage smell problem as other hotels. The room views were not at all as expected. We looked out into what more looked like a dump. This hotel is up on the hill and walking to the main square meant walking back you need some pretty good lungs. Preparation for Rainbow Mountain I guess. Mind you taxis in Cusco are cheap so just take a taxi back.

    The spa was really good. Despite being more expensive than in town, the convenience, cleanliness and skill of the staff was worth it. Breakfast was very good with lots of variety. Rooms were comfortable and spacious. Access to filtered water freely available on the property.

    Stayed in October 2023

  • Reviewed: 28 September 2023

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast was charged.

    Good rooms.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    8.0
    good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 4 nights

    I wish the breakfast was better. One day of my stay they did not change toilet paper.

    It was good experience. The Staff was helpful

    Stayed in July 2023

  • Reviewed: 26 August 2023

    9.0
    Overall very pleased
    • Leisure trip
    • Family with young children
    • King Room with Scenic View
    • Stayed 3 nights
    • Submitted via mobile

    We stayed here on 2 June occasions. The first time we booked it for ourselves and had a great experience. The second time was when our Latam flight was cancelled and they arranged our stay. This stay was very different. Felt like we were treated as 2nd tier guests. Food was supposed to be paid for but we were told we couldn’t get it to go and that we could only order spaghetti. Just wish we would have had a similar experience as when booking it ourselves. Left a bad taste in our mouth of the hotel.

    Nice property

    Stayed in August 2023

  • Reviewed: 13 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Little Pricy for Cusco. No gym.

    Breakfast/ shower/ beds/ service.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    We had dinner at the restaurant in the hotel however the food was bad. Ordered ravioli stuff with aji de gallina and almond or pecan sauce but I couldn’t pass a bite. My husband and son ordered a hamburger but it was just ok Strange cause the food for the breakfast was outstanding

    Breakfast buffet was excellent!!! And the property was also really nice

    Stayed in July 2023

  • Reviewed: 26 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The double bed is very small

    Very good and trained staff, Hilton’s standard. The tours stand helps a lot and has a very qualified staff at the hotel and the tour guide was very good! Every family needs has been attended Good breakfast and restaurant.

    Stayed in July 2023

  • Reviewed: 26 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Very good and trained staff, Hilton’s stander The tours stand helps a lot and has a very qualified staff at the hotel and the tour guides Every family needs have been attended Good breakfast and restaurant.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    10
    The best places we stayed in Peru.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights

    can't think of anything.

    We had a wonderful stay at this hotel. Staff was great and very accommodating. The bartenders and cocktail program were top notch, especially bartenders cocktail knowledge-on par with any major metropolitan area. Breakfast was awesome. Great views too. This hotel wasn't the most expensive but it surpassed the pricier hotels by getting the little things right. Kudos to the mgt and staff.

    Stayed in June 2023

  • Reviewed: 6 July 2023

    8.0
    I would go back again
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Ten minute walk to the main square although on the way back you're climbing a steep road.

    Stayed in June 2023

  • Reviewed: 24 June 2023

    9.0
    Great experience
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and View
    • Stayed 4 nights
    • Submitted via mobile

    Before I arrived the staff was very helpful reserving me and my family a taxi to pick us up at the airport. They were friendly and the night before departure I had food poisoning and missed my checkout but they were genuinely concerned for my well-being. All and all great staff members!

    Stayed in June 2023

  • Reviewed: 18 June 2023

    9.0
    Staff is very friendly and helpful. For its price, the property could be a bit better.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Could have been better for the price.

    The hotel is very clean!

    Stayed in June 2023

Showing 1 – 25

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