Avenida Arcopunco 631, Cusco City Centre, Cusco, Peru
#184 of 292 hotels in Cusco
Guests' ChoiceBased on 124 hotel reviews
8.1Cleanliness
8.7
Comfort
8.3
Location
8.6
Facilities
7.9
Staff
9.0
Value for money
8.6
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Agnieszka
PolandWe stayed the first night in a small room, but they moved us to a bigger one for the next two nights, much appreciated. Good breakfast and nice staff. The location is good as well. For the price the small room would have been too expensive in my opinion, so great we could stay in a bigger one.
Stayed in April 2024
Reviewed: 7 March 2024
Wan
Taiwanmost of the sockets in the room are loose, which leads to safety concerns
the staff are friendly and keen to help. I stayed 1 week in this hotel. great location, close to bus station and few minutes walk to restaurants and city center. room is clean and bed is comfortable. just be aware what kind of window you expect in your room (it seems like in cusco, most windows are actually facing indoors)
Stayed in February 2024
Reviewed: 13 February 2024
Andrew
CanadaStuff is very nice and friendly location is good close to centre within walking distance
Property needs sprucing up. For people with mobility problems, there is way too many steps. There are steps upon steps upon steps. Breakfast served is very limited. Juices and milk are scares.
Stayed in February 2024
Reviewed: 6 November 2023
Yan
Belgium• we didn’t had warm water the 2 first days but it got fixed quiet fast after we mentioned it.
• very well located: close to the main square, main streets, and Inca Rail boarding point. • people at the reception do not speak English but they’re very helpful (thanks to google translation). • possibility to store/leave your big luggages if you leave for Machu Picchu trip. • breakfast is a nice buffet with hand made eggs & juices. • quiet location as the rooms are not on the streets. • we had to leave very early for some excusions & we received a (basic) lunch bag as we couldn’t make it to the breakfast :)
Stayed in October 2023
Reviewed: 31 May 2023
Collins
CanadaA nice little room for the price. Clean and safe. Not a far walk from the square and staff that went above to be helpful! A cute yard in the middle :)
Stayed in May 2023
Reviewed: 20 May 2023
Tomi
JapanThere were no windows facing outside so the room was a little dark but that's about it.
Very affordable hotel with wonderful staff. Breakfast was also good.
Stayed in May 2023
Reviewed: 12 December 2022
Simplydasha
RussiaView from the window😅
A very tasty breakfast and a comfy room. The staff was very helpful.
Stayed in December 2022
Reviewed: 6 December 2022
George-ovidiu
Czech RepublicThe water wasn't working at times and sometimes it was working, but there was no hot water.
Great location, close to the historical center, but outside of the big crowds. Really great and helpful stuff. Great garden where I could relax in the afternoon.
Stayed in November 2022
Reviewed: 2 December 2022
Roxana
Spainalthough the manager was super helpful and thoughtful we didn’t had hot water in one night.
Stuff is lovely and helpful.
Stayed in October 2022
Reviewed: 19 November 2022
Lou
CroatiaExcelkent service, polite staff, spacious room, internet connection good...
Stayed in November 2022
Reviewed: 16 November 2022
Lou
CroatiaExcellent little hotel, perfect location, maybe the best price/quality ratio in the town. Politness of the staff is yet another chapter: discret but always there when you need them!
Stayed in November 2022
Reviewed: 31 October 2022
Miroslaw
United KingdomGood location friendly staff .
Stayed in October 2022
Reviewed: 12 October 2022
Jason
United StatesThe hot water was broken the first two nights we were there, and then only half worked (luke warm water that turned cold halfway thru the shower) despite the owner telling us it was fixed. The final four nights we did have hot water, though.
The location and friendly staff, on site laundry services. Good breakfast with great juice!
Stayed in October 2022
Reviewed: 9 October 2022
William
United StatesRoom wasn’t heated. You’ll need to wear heavier clothing inside. This is at appx 3,400 meters (11,150 feet). I tired very easily.
Very convenient to shops, food, etc. Staff was great; easy to work with.
Stayed in October 2022
Reviewed: 7 October 2022
Raj
United KingdomNot too many restaurant options nearby.
Very kind staff, great wifi/ hot shower. located about 12 minute walk from plaza de armas. good breakfast
Stayed in October 2022
Reviewed: 2 October 2022
Karin
NetherlandsThe staff is very friendly, the rooms spacious, and the location is great at a few minutes from Limacpampa (bus from the airport) and near the main square, restaurants and shops. We could leave our luggage here during the Inca Trail
Stayed in September 2022
Reviewed: 31 August 2022
Joostie
Belgiumcan t think of anything more to expect when accounting for the budget
Excellent place close to city center (walking distance), good wifi, great breakfast, great support of staff (taxi arrangement to airport). Good place to take a rest from busy city center. Very large rooms, clean.
Stayed in August 2022
Reviewed: 31 August 2022
Maurice
ArubaThe staff was very friendly and helpful.
Stayed in August 2022
Reviewed: 24 August 2022
Tim
NetherlandsI stayed on the third floor and I could hear music coming from the breakfast area from 7am on which affected my sleep.
The staff were very present through out and Linda on reception was excellent. She was very professional and friendly in her approach. I experienced some issues printing documentation and understanding the location of my bus terminal, she was extremely helpful and persisted until my issues had been resolved. She is an excellent ambassador for what exceptional customer service looks it.
Stayed in August 2022
Reviewed: 24 August 2022
Aline
BrazilShower very unstable, hot and cold.
Comfortable beds, very nice staff, room was quite.
Stayed in August 2022
Reviewed: 21 August 2022
Anja
BelgiumWe had two rooms : one was very big and the other one was rather small. The showers are good with plenty of hot water. Rooms are clean and the beds comfortable. Rooms are generally quiet unless you have noisy neighbors. Breakfast is downstairs and it is a buffet. You also get an egg prepared in the way you want and a fresh juice. There is no elevator to get to the upper floors. The hotel is located a 15 minutes walk from the Plaza de Armas. There are shops and restaurants located in the neighborhood. If you need an express laundry there is one located not very far from the hotel. You will get a little plan of Cusco when you check in in the hotel on which they will point to all the facilities in the neighborhood.
Stayed in July 2022
Reviewed: 7 August 2022
Erika
Germanywe just slept there for 3 hours and leave so almost no time
nice place, warm water and nice rooms, they prepare a lunch bag because we were leaving early
Stayed in August 2022
Reviewed: 19 July 2022
Paul
NetherlandsCold water to shower
Friendly staff, good WiFi, location is near the centre, 5. minutes to mainsstreet and appr. 10 to plaza des Armes..
Stayed in July 2022
Reviewed: 20 June 2022
Loriz
GermanyTheir luggage storage is located in a maintenance room and after we came back from our trip to Machu Picchu, our bag, including all our clothes, were completely soaked since the bag was clearly placed under some pipe or leaking sink. The staff did apologize and wash & dry our clothes for free but if we had to move on to our next destination right away, it would have been awful. When a hotel offers luggage storage, there should be a dedicated dry & clean space for it.
The hotel is located in a nice building with a pretty courtyard. If your room is on the upper floors it should be mentioned that it's a lot of stairs to walk but that did not bother us. Staff was friendly but when we were checking in, the lady only spoke Spanish (which we unfortunately do not speak). The location is not bad, even though not completely central.
Stayed in March 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content