no hot shower

kind staff, location, lobby area

Stayed in May 2024

N/A

Perfect location, amazing staff, clean rooms and good facilities.

Stayed in May 2024

The attention was great! They gave us a lot of information so we can do what we planned more efficiently. The staff is great and the recommendations were superb!

Stayed in March 2024

Good breakfast. Helpful staff. Clean rooms

Stayed in April 2024

Perfect location.

Stayed in April 2024

It could have been raining less but that was up to God, not the hotel...

Everything about this hotel was excellent. It is located just steps over the bridge from the train station. The line for the bus to Machu Picchu is right out the front door. The breakfast included eggs/omelet cooked to your request. The bed was very comfortable and the view from the window spectacular. The sound of the rushing creek out front was calming. Anyone who is going all the way to Machu Picchu from Cuzco in one day should reconsider and spend the night at Casa De Luz and go up to the citadel the next day. Beautiful surroundings and very safe location. No cars permitted in this area, just the bus that goes up to Machu Picchu.

Stayed in December 2023

Nothing to report

Excellent location close to train station, bus stop, shops, staff super friendly and suportive they make you feel like family! we really enjoyed our stay.

Stayed in November 2023

Nothing!

The close proximity to the train station, the main Square with excellent restaurants, and the line-up system for the buses going up to Machu Picchu. The staff, especially Anthony, were all attentive, responsive to requests, friendly, and helpful.

Stayed in December 2023

Nothing

Good

Stayed in December 2023

Excellent service and good location

Very good location

Stayed in November 2023

This quaint historic hotel is very conveniently located close to the train station and just metres from the bus stop to Machu Picchu. The proprietor Ms Luz Gonzales is a very lovely and helpful lady — she arranged an excellent English-speaking tour guide for us for Machu Picchu (at short notice) and provided great tips about good restaurants nearby. We thoroughly enjoyed our stay here. Highly recommend this hotel.

Stayed in November 2023

Hair dryer I was happy to halve it

Nice Helpful staff

Stayed in November 2023

Location was perfect; around the corner from the bus ticket office and overlooking the bus lines for Machu Picchu so we could gage the wait. Staff very helpful with MP info and restaurant recommendations. They recommended the Indo Feliz restaurant which was one of the most interesting dining experiences of our trip! The town of Aguas Calientes was way cooler than I was expecting.

Stayed in October 2023

Honestly, nothing. After having the worst night in my life while travelling at another hotel, this stay was simply amazing and I could finally have a great night of sleep and relax.

I need to specify that for my first night in Aguas Calientes, I was at another hotel and after my first night, even though I paid for two, ended up leaving and coming to Casa De Luz. Briefly said, they exceeded my expectations. I hat a great night! Here’s what I liked: - The location: it’s right in front of the bus to Machu Picchu, the train station, close to everything and right in front of the river so you hear that great sound. Yes, it gets noisy in the morning because everybody is leaving , but chances are you have to wake up early too; - Staff: simply amazing! They are kind, welcoming, speak & understand English, will help you if you need anything; - Comfortable & clean: bed was comfy, room was very clean, hot water was working; - Quiet: Yes, you have the noise from the street, but it’s normal, you’re right in front of it. But, in the hotel itself it’s quiet and even the noise from the street is pretty usual from a little town so nothing to worry really; - Wifi: was good and working; - Breakfast: I’m not a breakfast person myself, so I’m bot really picky or demanding. This breakfast was really good to me; - Because my train was relatively late at the end of the afternoon, they hold my luggage and allowed me to stay in the lobby and outside. For me that’s a big thing when I’m travelling, I really appreciate that because I move early or in the evening usually. And it’s not a given, some hotels don’t allow that. Thanks to them!

Stayed in October 2023

There is no electric kettle in the room, but one can get water on the ground floor.

The bus stop for Machu Picchu is just few steps away from the hotel.

Stayed in September 2023

Great position, solid rooms, isolation slightly better than in other hotels in Peru. Helpfull and wellcoming staff. Heather in the room, and hairdrier on reception.

Stayed in September 2023

All was fine in the hotel, good location near the train station and bus station. Nice stay in Machu Picchu.

Stayed in August 2023

Amazing breakfast, good location, spacious room and the staff is helpful

Stayed in June 2023

Not dislikes so much as observations. We had to request the heater to be turned on for hot water whenever we needed a shower and even then the water was never overly hot, however, we have learned this is a common issue in Peru. I also struggled with the incense burning in the lobby as I am allergic to it but once we were in the lift and in our room it wasn't an issue. Also there was no mosquito netting on the windows so I was reluctant to leave them open.

We thoroughly enjoyed our stay in this hotel which was close to the train station and had the bus station for Machu Picchu right outside which made it extremely convenient for our early morning tour and they arranged a private guide for us for Machupicchu who was extremely knowledgeable and charged less than the guides in the street. The river running past out the front helped provide white noise to cover up the noise of people waiting for their bus. The staff were really friendly and helpful and went out of their way to make sure we enjoyed our stay, even providing breakfast outside of their normal hours on the days we needed a sleep in after all the hiking. They even organised a free upgrade to a queen room on the floor above on our last night because there were repairs being carried out on our previous floor and they allowed a late checkout on our last day and held our luggage securely for us to collect in the afternoon in time for our train back to Cusco. There are many restaurant and Cafe options nearby as well as the restaurant attached to the hotel. All in all a very pleasant stay.

Stayed in May 2023

great location right at the bud stop for Machu Picchu great breakfast great beds great staff free luggage holding while you visit Machu Picchu

Stayed in March 2023

good and quick reaction . I just sent your team and there was a small problem about IGV(tax) and mi clientes payed more than I reserved but the staff responded to my message via booking.com and made a quick refund to my clientes.. most of the hotels in Peru they asked more money even though tourists are foreigners(foreigners don’t need to pay tax). anyway I say thanks to the staff that was quick to answer to my message, which I never expected. tanks a lot

Stayed in March 2023

Breakfast was average - no choice but acceptable.

Very convenient location. Q for buses to Machu Pichu directly outside hotel. Nice warm comfortable room and good wifi. Comfy beds. Hotel had a lift which is a bonus in Peru. Helpful receptionist

Stayed in November 2022

Location was great. Very close to bus stop to go to Machu Picchu. Close to train station.

Stayed in January 2023

centrally located. close to bus stop and restaurants. just opposite from cultural market.

Stayed in November 2022