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Reviews of Illa Hotel 3 stars

Calle Carmen Alto 166 Barrio de San Blas, Cusco City Centre, Cusco, Peru

#69 of 288 hotels in Cusco

Guests' Choice

Review score

Based on 72 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.6

  • Value for money

    8.9

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 4 April 2024

    10
    Lovely hotel tucked in pretty quart yard. Very polite and friendly staff
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great staff, clean big room, great breakfast!

    Stayed in March 2024

  • Reviewed: 23 November 2023

    10
    Great Hotel in San Blas Cuzco
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Great hotel in San Blas with great location, good breakfast and very friendly staff. I would reccomend this hotel to anyone staying in Cuzco who wants a great base to explore the region! They will also store luggage overnight while you go to other tours and hikes.

    Stayed in November 2023

  • Reviewed: 20 November 2023

    8.0
    Good value
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It could be a bit noisy at times.

    The location was ok a slight walk up hill from the plaza each night. The reception staff were friendly and helpful. Good value for the price.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    8.0
    Nice and comfortabele hotel at good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast a bit basic

    Nice hotel at a good location. Bed and shower comfortabele. Coffee and tea facilities available. Breakfast a bit basic

    Stayed in October 2023

  • Reviewed: 19 October 2023

    10
    Extremely clean hotel. Very nice people and breakfast
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing, but if you don’t like to climb, this hotel is in the Sam Blas area

    The property was very clean and charming. The hotel provides a nice breakfast and the price is very reasonable. The building is very pretty. I had an accident while taking a tour (not related to the hotel) and I had to stayed in a hospital. The hotel was very accommodating and kept my things without extra charges. The people was very nice and understanding.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    Great stay, big room, silent and comfortable. Small issue with shower water.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    I suggest adapting the power outlets which are located behind the bedside tables, making it difficult to reach. The water in the shower was great and hot most of the time, but some nights it didn't heat as much, especially after 6 pm, which is a little disappointing since the city is very cold especially at night. We've noticed this is quite common in Cusco though, for some reason. Maybe the boilers aren't big enough. But overall the stay was great.

    Great location and room size, huge and comfortable bed. Silent room. Great towels and cleaning. The shower was good, but some days at night the water wasn't that hot. The portable heater was great and very useful because it was so cold when we stayed in Cusco. The staff was super helpful and friendly. The hotel is very well decorated and pleasant. The room was big and cozy.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    8.0
    Consider this hotel because of its location.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    I think we stayed there the night before the big celebration that was taking place in Cusco, and apparently, Peruvians start celebrating the night before, so at 3AM they started shooting fireworks and the orchestra started playing loud music :D I guess Peruvians just like to party :D

    A decent-sized clean room with a good shower and comfortable beds. The hotel is in very good shape. This hotel is farther away from party streets, which we think is a much better location than the hotels that are closer to the main square.

    Stayed in July 2023

  • Reviewed: 3 September 2023

    9.0
    Value for money in Cuzco
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Super nice staff, great location and very good breakfast

    Stayed in June 2023

  • Reviewed: 13 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent location. Very good breakfast.

    Stayed in August 2023

  • Reviewed: 9 August 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    NICE & CLEAN ROOM, QUIET. GOOD BREAKFAST. Personal helpful.

    Stayed in August 2023

  • Reviewed: 26 July 2023

    9.0
    Exceptionally Clean, functional rooms, Good service
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    nothing comes to mind.

    Everything was exceptionally clean and worked as it should Polite and helpful staff - offered to pack us breakfast for a 5:30 am departure, stored my luggage during my overnight trip to Machu picchu.

    Stayed in July 2023

  • Reviewed: 7 June 2023

    9.0
    Great location and priced fairly!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I know the price is low because tourism is recovering, but I would not pay more to stay here. I had a huge spider on my bed when I woke up the first day. They helped me get rid of it but did not discount the stay. The bathroom does have ants as another post suggests. There was no coffee one day I arrived at 9:30 am for breakfast and their coffee pot takes 4 hours they said. I only drink coffee for breakfast, so this was a disappointment. Hot water does not get super hot. There is no fridge in the room. The heater takes a while to heat up. Bring plugs that go into the wall 2 prongs if you have 3 prong electronics. They do not have adapters.

    It is priced very fairly. The building is absolutely beautiful. The staff is nice. The neighborhood is amazing. Great location!

    Stayed in June 2023

  • Reviewed: 29 May 2023

    9.0
    Great choice for staying in cusco
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location is central and ambiance very traditional

    Stayed in May 2023

  • Reviewed: 24 April 2023

    10
    good location, good facilities
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the heater was broken on the second day, but staff changed the new one for us. Breakfast in bag was so so quality. A bottle of water wasn’t included in the bag.

    central location, good facilities

    Stayed in April 2023

  • Reviewed: 22 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Good location, nice hotel, excellent breakfast, very nice staff

    Stayed in April 2023

  • Reviewed: 7 March 2023

    10
    Beautiful and Superb location
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Everything about this place was great. Awesome breakfast, great location in Cusco, steps away from amazing restaurants. Mula, the incredible do it all, front desk staff, cook, and cleaning lady, was super friendly and very helpful. I'd recommend this place to everyone

    Stayed in March 2023

  • Reviewed: 19 January 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was spacious and clean, the staff were amazing, friendly and so helpful, and the location is just perfect

    Stayed in November 2022

  • Reviewed: 3 December 2022

    10
    A great place to stay
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 11 nights
    • Submitted via mobile

    They offered airport shuttle and reserved some great tours to Rainbow Mountain and Humantay Lake. Breakfast was plentiful and delicious. The room was clean, comfortable and included Netflix. I especially liked the hot water and shower facilities. In addition, all staff members were friendly and helpful. They also provided breakfast boxes for early tours. Overall, it has an excellent location and is highly recommended A++

    Stayed in December 2022

  • Reviewed: 18 November 2022

    10
    beautiful hotel and I highly recommend staying here!!
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 14 nights
    • Submitted via mobile

    wifi wasn’t great and rooms can be cold but there is a heater

    breakfast, beautiful property, well kept, friendly staff

    Stayed in October 2022

  • Reviewed: 12 November 2022

    9.0
    Perfect Location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing. everything was pretty good.

    The location is just perfect. Close to everything in Cusco city. The offer a really good breakfast and the staff is extremely helpful and friendly.

    Stayed in November 2022

  • Reviewed: 8 November 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Exceptionally helpful staff.

    Stayed in October 2022

  • Reviewed: 8 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No kettle in the room. However free hot drinks were available from reception.

    Exceptionally friendly and helpful staff. Good breakfast.

    Stayed in November 2022

  • Reviewed: 1 November 2022

    10
    Perfect 💜
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I never stayed long enough 💜

    Really nice place.. Super comfy bed.. Amazing breakfrast, super clean and pretty. Great location with some amazing restaurants close by, especially an amazing Peruvian Italian restaurant. Staff were super helpful.. Location is away from the noise..

    Stayed in October 2022

  • Reviewed: 14 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    staff were super friendly, close to restaurants.

    Stayed in October 2022

Showing 1 – 25

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