The food can be improved. Not only in flavour but also including local ingredients.

It’s closer to the city and wildlife is present in the surrounding areas. The hotel areas are well kept and have no insects inside. The guides are trained to spot wildlife.

Stayed in March 2024

Pedro - our excursion guide - was amazing. And Victor in the restaurant was fantastic. The lodge was incredible!

Stayed in March 2024

Mosquitoes

Everything but the mosquitoes. The excursions were fun, informative and great. The buildings were authentic construction. The staff were exceptional!

Stayed in February 2024

Nothing.

This place is incredible. The cabins are stunning, you really feel like you're sleeping with the wildlife but they are remarkably big free. The staff were super friendly and helpful, including our guide Dagar who was knowledgeable and showed us so much on the jungle. The food in the restaurant was delicious and plentiful. This was a highlight of our 2 month trip to South America and would recommend it to anyone

Stayed in February 2024

Privacy at the cabañas can be improved.

Staff was really nice, food was good as well. I was surprised that there were no mosquitos at the cabañas.

Stayed in December 2023

Not all guides spoke a very good level of English, which for the price point we did expect (as all tours / excursions depended on it). Luckily our guide was exceptional. If you’re going for value for money, there may be other options that offer a better balance/trade-off, but if you want the all-in experience, this is it :)

The property is beautiful - a private property in the jungle, monkeys jumping around everywhere and birds chirping around you. We upgraded to a cabana when we arrived because we did not feel the price difference (between staying in a double room in the main house vs private cabana) was big enough to justify the difference in experience (cabana is the much more immersive experience, for sure!). Staff is incredibly accommodating, our guide was wonderful, and we loved that there was an “excursion schedule” that could simply be followed. Food was very good and the cocktails, too! Breakfast buffet was very diverse. The spa cabana is also beautiful.

Stayed in November 2023

A bit more variety in the food that was serviced. We stayed for 4 nights and the menu was a bit repetitive. A 3 night stay is perfect. After that the excursion options are few in the area.

The staff was incredible. Very Friendly and attentive. The hotel was very clean considering that you are in the middle of a jungle. All the excursions were very well organzied with knowledgeable staff.

Stayed in November 2023

you should sell battery operated or rechargeable personal fans in the gift shop. Or frankly even paper ones. You’d make a ton. Especially during the heat wave when we were here. Everyone would’ve purchased one. Without a doubt. Also would’ve been helpful to have a few pharmacy items in there given how remote the property is. The gift shop also never seemed to be open with any regularity. Some attention to detail was missed when cleaning the cabanas. Cob webs and dead bugs that very easily could’ve been cleaned by housekeeping were missed. Especially in the light fixtures. I realize it’s a cabana that’s mostly screened in, but it was such an easy thing to clean and just wasn’t. Also the mosquito net over the bed is too thick. It doesn’t let air flow through from the fan which is crucial. Would recommend something a little more breathable that still keeps out the stray bug or two that get into the cabana. But the bug thing generally wasn’t an issue. (Except some dead ones). Also maybe a few more activities at the property if you opt out of an excursion. Overall we had a lovely time. It was a rough start with the heat.

beautiful cabanas, great food, excellent service- all restaurant staff super friendly (especially Abner and Fatima), beautiful property. Tour guide was excellent. The spa was lovely and very enjoyable. I appreciated the flexibility about the power and black out periods during the extreme heat but it seemed like it took a full day to address. That could’ve been addressed faster. There were some seniors on the property that I know were having a hard time. We definitely were. Perhaps there just needs to be an identified temperature threshold. Our cabana was perfectly situated to see monkeys and other wildlife from our couch. So fun!

Stayed in October 2023

The gourmet meals were terrific. Bird watching at the canopy tower was first rate: many different toucans and woodpeckers and coatingas. Visitors will see a large number of monkeys near the lodge.

Stayed in September 2023

The hotel is very well run and beautiful. I know it’s not truly in the real jungle but it gave us a good taste of it with a nice level of comfort. They planned the excursions for us and timed it very well. We didn’t feel rush or exhausted. All the guides were very knowledgeable and spotted many wildlife during our excursions. We saw capybaras, caymans, river otters, many types of birds and red howler monkeys!! The food was also amazing, three courses every meal! Lastly, all the staff were very friendly and professionally! It was an amazing experience!

Stayed in September 2023

They didn't stick to the timings they said regarding when electricity will be on and there was no one updating us on it either - i understand power outages happen etc. but some communication shouldn't go amiss

Nice staff and fantastic food - they accommodate everyone's dietary requirements

Stayed in July 2023

Very nice accomodation, very good Food. I liked that everything was organized and you could just follow the trips that were planned. Very nice staff

Stayed in July 2023

Power outage, for few hours.

Like food and location and cabanas.

Stayed in July 2023

Wifi was poor. This was not an issue for me personally as I liked switching off. However, if you are internet fixed for work or personal use, this might be an issue.

Excursions were excellent and part of what makes the experience of the stay. The food was decent quality and the hotel was very generous with its meals. The seats outside of the rooms were nice to look at surroundings. Bed was massive and comfy.

Stayed in April 2023

There was no hot water and in the afternoon when their was no electricity for a few hours, It would get really hot! I understand that in the middle of the jungle, these facilities might be hard to get and we appreciated the fact that we were already informed about the timing of when lights would go off but the pool in the spa was not hot and we couldn't use it and thus the spa service felt not worth the money

Staff and food were amazing. I mentioned i was a vegetarian and they made vegetarian food just for me as their were very few guests at that time and i was the only vegetarian person. The cabana's were beautiful and so were the excursions. The guides were really nice too!

Stayed in February 2023

The bar service was really slow.

It was an amazing location with beautiful facilities

Stayed in December 2022

The hot water is very limited in the regular room. Also my room was facing the kitchen, it gets noisy at 6am when the staff came in and start preparing for breakfast

Service is great, meals are fantastic. Great tours and well organized guides so that you can have a real worry free experience

Stayed in October 2022

nothing

beautifully decorated chalets that blended into the environment. tasty food, staff who were eager to please resulting in excellent service.

Stayed in October 2022

More variety each day for vegetarians and different receipes.

Breakfast was excellent, and so was the staff. They are very good people.

Stayed in September 2022

Food options are limited

Staff is friendly

Stayed in August 2022

N/A

Great location and staff!

Stayed in June 2022

Beautiful hotel with amazing location in the Amazon! Staff was incredibly flexible and accommodating, squeezing in an extra half day tour for me. For being in the middle of the Amazon, had a great restaurant with really good food on their menu, which changed daily too.

Stayed in May 2022

I have nothing to say here. It was perfect. Honest.

The staff were great. The excursions were organized and guides knowledgeable. The food was delicious. The property is stunning. The jungle location is beautiful and the cabanas take advantage of that beauty. A dream location.

Stayed in May 2022

Very little things- we had an excellent stay overall. Some food choices on the menu ran out/not available. No electricity at awkward times in the day when you have downtime between excursions and WiFi isn’t available.

Beautiful cabanas. Lovely common spaces with books and board games. Excellent itinerary of excursions with a knowledgeable guide. WiFi in the main building. The food was tasty and beautifully presented. Pick up and drop off was comfortable and efficient. They even printed our boarding passes and checked in for our flights which was very thoughtful.

Stayed in May 2022