a bit noisy from outside

The staff was super-friendly, the jacuzzi working well, bed was comfortable, breakfast started at 5am (important!) and was very good - beyond expectations

Stayed in May 2024

Not flexible at all no coffee in room

Location comfort and bed

Stayed in May 2024

Marilyn met us at the train station and answered any questions we had. She was so helpful and kind.

Stayed in April 2024

Noisy Disco in the adjacent building all night.

good location

Stayed in March 2024

Perhaps a bit pricey for what it was

Great location and friendly helpful staff

Stayed in March 2024

Large window could do with some voile,curtains.

Convenient to centre of town

Stayed in March 2024

It's not really a negative point, but just a characteristic that affected a lot my stay: the beds were too soft. Checkout time seems very early to me.

Very well located, close to restaurants and the main points, such as the bus to Machu Picchu, the train and all the other necessary points in the city. Good and varied breakfast, with a timetable adapted to the needs of the early visit to Machu Picchu. Besides this, the staff were attentive.

Stayed in April 2024

The staff was extremely accommodating. All the fruit that was served during breakfast was very fresh.

Stayed in March 2024

No complaints.

My stay at Jaya Machu Picchu Boutique Hotel was truly delightful! I highly recommend booking a room on the river view side, as the soothing sound of the river throughout the night was incredibly relaxing. The breakfast, made to order, was absolutely delicious! The location of the hotel couldn't have been better. Within minutes, we could walk to the bus for Machu Picchu and to the hot springs. Additionally, there were plenty of bars and restaurants nearby to explore. One charming highlight was the nearby bridge where visitors could put locks on; we found it super cute and enjoyed the experience! Overall, my experience at Jaya Machu Picchu Boutique Hotel was fantastic, and I would definitely stay here again.

Stayed in March 2024

night stands were dirty.

Free breakfast buffet & freshly cook omelet was wonderful.Staff recommended Chullos Restaurant for dinner.My daughter & I loved it.Great drinks & the food was of excellent quality.Came back for lunch the next day,Yum burger!!

Stayed in March 2024

Great location, hotel offers pickup from the train station (highly recommend, there is a local market and you might get lost there for the first time). Hotel kept our backpacks when we went to the sanctuary.

Stayed in January 2024

Breakfeast delicious and a beautiful view

Stayed in March 2024

Nothing

Very good location， nice people， They send people. Pick me up at the train station， Thank you!

Stayed in March 2024

The towels had a food smell

The hot tub

Stayed in February 2024

Huge full length window on 2nd level felt a bit intrusive. Kept curtains closed. Would like to see sheers to obscure.

Two mins from Train. Staff met us on arrival and lead us through maze of market stalls. Property next to River and just across from Bus to MP. Machu room. Large comfy bed. Bath we didn't use. Very good breakfast for Peru. Yoghurt fruit cereals fresh juice great omelettes coffee tea toast and toaster. Yey.

Stayed in February 2024

The regular room have internal windows (open to internal corridors) and when people passes or uses the stairs to access their own rooms you can hear their conversation, waking up some times.

The bath tub is the star in this hotel, so when we arrived tired from many walks we could rest on it. The beds were comfortable and specially the Staff (Victor and the other guys) have been great, picking us on the train station, giving us all the tips and instructions to Machu Picchu and even helping us with our bus tickets. The breakfast was very good, one of the best we had in Peru, they cared to ask us ahead what we would like and had it ready 5AM in time for us to go to Machu Picchu in the first visiting hour. I would definitely recommend staying at Jaya when you go to Machu Picchu.

Stayed in January 2024

I had the room facing the street so sometimes I would hear street noise. But this is minimal. I slept well.

The interior is modern. Everything is so clean.

Stayed in January 2024

The most pleasant and friendly staff, thank you for the upgrade!

Stayed in January 2024

My only complaint about this place: - Since the breakfast starts very early (5am), and it’s offered at rooftop, you could actually hear people moving their chairs at 5 am hence you won’t be able to sleep much. I suggest to management to at least put a carpet so guests won’t have to deal with those noises since 5 am and be able to sleep properly

- Very friendly staff - Beds are very comfortable - Amazing view of the river (if you take river view) - Breakfast at the rooftop with a stunning view - Hot tub in the room

Stayed in January 2024

Friendly staff, location, cleanliness

Excellent

Stayed in December 2023

Staff were great in picking us from the train station late at night and also check us into the room with no hassle. They gave us the best room available. X00 rooms face the river and X10 rooms face the mountain. Both types of rooms had amazing views, and the staff allowed us to change the room midway through our stay. Complimentary breakfast is great and is ready by 5am. You just have to sign up the day before for breakfast options. 5 min walk to the bus stop to get to machu picchu.

Stayed in December 2023

We were put in a room that overlooked a futball/soccer field with a very loud MC on a microphone that was counting in Spanish on the PA for hours after the evening game was over. It almost sounded like a loud recording? I had booked a room overlooking the river, but did not receive that. We were only there one night with a very early 4:30am wakeup call and 5:10am departure, so that part was fine. However, we never received our breakfast that we pre-ordered and was assured it would be delivered at 5:00am before we met up with our trekking group. We looked around downstairs and in dining area, but no one was there.

Nice, clean room with comfortable bed and wonderful high pressure rain shower. Appreciated that the front desk offered us umbrellas when it was pouring rain outside.

Stayed in December 2023

The staff.

The staff worked very hard to make our stay memorable, they did!

Stayed in December 2023

Rooms were great, location perfect and breakfast was excellent!

Stayed in November 2023