The WiFi in the rooms was not working properly: poor connection or no connection at all. Pillows might have been softer

The staff was friendly, fast check-in, the room was quiet and clean

Stayed in April 2024

Breakfast a disappointment. Some items cold that should have been hot. No USB ports in room. Lights in bathroom not bright enough. Hard to see shaving.

Let me in room early. Great location.

Stayed in April 2024

The windows in the room opened onto the enclosed courtyard and there was no fan or AC (usually not needed I suppose in Cusco) but the room was too warm for me at night. The bed was also harder than most.

The hotel is attractive and well-located. The staff were helpful and I enjoyed the trout meunier in the restaurant.

Stayed in April 2024

My room was pretty warm, and since the window opened into the internal space it was hard to cool it down. I ate at the restaurant one night as I was leaving early the next day - it was ok, but nothing special, I would recommend eating in one of the excellent restaurants in Cusco instead.

Handy location for me because I was leaving by train early - it's 10 minutes walk to the station. Nice comfortable room, good value. They have a free water dispenser to fill water bottles and free tea which was nice.

Stayed in March 2024

Location, value, staff and breakfast

Stayed in March 2024

The rooms were a little dated but you can’t beat the location and price.

Great location

Stayed in March 2024

The breakfast could be more elaborated

The location is pretty convenient

Stayed in February 2024

Breakfast could be better.

Very welcoming and helpful staff, receptionists available around the clock. I was helped printing out a few documents required for further travel. Walking distance from beautiful locales in the old town.

Stayed in February 2024

uncomfortably firm bed and no ventilation in our room making it difficult to rest.

the location and staff( especially restaurant) were great

Stayed in January 2024

Smell of renovation

Stayed in December 2023

Location was great Beautiful room and great breakfast

Stayed in December 2023

Clean and quiet, staff very attentive and beautiful Christmas tree

Stayed in December 2023

Breakfast was tasty and had adequate choices with excellent service The room came with a kettle and a mini fridge which was convenient and unusual from our other hotel stays in Lima Hotel is directly across the pick up/drop off point for the IncaRail service to Aguas Calientes and Machu Pichu

Stayed in November 2023

My room was looking towards the main street so it was a bit noisy. But that's beyond their control.

The location was PERFECT for me. I decided to make a solo trip to MachuPicchu and the hotel was right across the street of the IncaRail office, so it was nice to just cross the road and jump into my adventure. Hotel staff was soo nice. After I came back from my MachuPicchu trip at 11pm, I requested a late checkout so I could have a bit of sleep and the staff was so nice and flexible. They provided me a late checkout until noon with no extra cost. Breakfast was good. Clean rooms, and nicely decorated grounds. It's right at the heart of Cusco town, so you would be close to the restaurants and shops.

Stayed in November 2023

The bed in the junior suite was extremely comfortable, and the whole room was very nice. The breakfast was great! We enjoyed the location, too, and the staff was terrific!

Stayed in October 2023

Booking offered me a 3$ option to get a late checkout and 10% discount on beverage and food. Make sure to confirm with the receptionist that the option is properly applied since it took us several minutes before figuring it out.

The hotel is really beautiful and the rooms are really comfortable, as long as nice common space. 10 minutes walk to the plaza de armas.

Stayed in October 2023

NA

Staff was really helpful and welcoming !. Location was great.

Stayed in September 2023

Clean and quiet, great breakfast, friendly staff

Stayed in September 2023

This my second stay. I couldn't fault the hotel.

Location Great breakfast Excelent staff Hot shower Rooms and facilities are to western standards

Stayed in September 2023

Found hair in my breakfast. At these prices there should be complimentary water bottles in the room (Just a suggestion).

Location is good. Breakfast is good. Staff were excellent. Luggage storage is good.

Stayed in September 2023

Slightly noisy

Stayed in August 2023

Everytime we took shower the bathroom will be like in sauna got so foggy...so better to leave the door open.

The room is big enough, if you want to be in cuzco but not in the super busy locatiom this is good. 15 minutes walking to plaza de arma if you are in other places is easy but with the altitude it will take longer and more struggle. The breakfasr on 1st say was blah, in the basement.the 2nd stay it was better amd on the ground floor

Stayed in July 2023

The only think I didn’t like is that it was hard to get in and out the car in front of the hotel because it’s a busy street.

We were greeted with tea by the hotel staff. We were quickly shown to our rooms and our luggage was placed there for us. The hotel is centrally located within walking distance of the main attractions. The hotel had a simple breakfast available for us when we left it at 4 AM to go hiking and they had a full breakfast buffet for regular breakfast hours. The staff is definitely the best part. Everybody is extremely polite and welcoming. They accommodated our requests, like holding our luggage for five days while we were out hiking and then again in the last day after checkout but before our flight. I would recommend 10/10! I look forward to coming back and staying here.

Stayed in May 2023

The Internet signal should improve and lack of coffee machine in the room …..

Close to everything and great staff who were always helpful !!! Great shower and cable tv!!!!

Stayed in May 2023