Nothing to mention

Very helpful and friendly staff! My friend didn’t like the room. No problem, we got another (bigger) room. There were water works so no water in the room for 20 minutes. No problem, we got a half a liter of drinking water to wash our hands. We wanted an airport transfer. No problem, the owner (Yudit?) even hurried to carry our bags to the shuttle for two streets. Hot shower, wifi is good, clean rooms, and as said very helpful staff!

Stayed in April 2024

The staff spoke not english but thats normal in peru

A great hotel with tea for free and kind staff.

Stayed in March 2024

The bathtub didn’t hold water

Friendly and accommodating staff, great location

Stayed in February 2024

I had to carry my luggage up to the 5th floor, which was very heavy. Also when I wanted to check-in, it took the lady about 10 minutes to show up and open the door. Unfortunately she did not communicate very well with my tour guide. The agency left my bus ticket at the reception, which showed bolivian departure time. But the receptionist ordered a taxi to peruvian time for me. So I was 1 hour to early at the bus station in the morning and had to wait in the cold. Also I saw my tour guide at the bus station at 5 in the morning and he was angry at my: why did I take a taxi from the hostel to the bus station? Well the reception told me so. So either my tour guide didn’t speak clear spanish or the receptionist didn’t listen. Other than this one hour in the cord I did not get an option to have breakfast. Usuauypu get a fruit in the morning to got, but I got nothing. I paied for breakfast, so this is not ok

The bathrom was huge and the warm water was great. I was staying on the 5th floor so it was very very wuit during the night.

Stayed in September 2023

The dining area was very cold. It was extremaly difficult to park in a garage. We didn't order the breakfast, and we had a difficulty with using the kitchen in the morning.

Very nice, clean and spacious rooms. Coffee, tea, and hot water on spot for the whole day.

Stayed in August 2023

Puno is very very cold night. I did NOT have enough hot shower at night.

I could use the kitchen and it was nice.

Stayed in July 2023

Very helpful staff. Simple hotel for a short stay. Well located.

Stayed in November 2022

Very friendly stuff and a grat view of the lake

Stayed in November 2022

Shower was lukewarm at best. :(

Staff were super lovely. Room was spacious

Stayed in November 2022

Room was cold, bed and pillows were super uncomfortable, the soundproofing was awful and I was woken up many times by people talking in the hallway- could also hear a person snoring in a nearby room!

Very friendly staff, hot water + tea 24/7, Wi-Fi on every floor. Also good location!

Stayed in October 2022

The curtain is thin and white. Too bright in the morning, cause me wakeup very early.

Clean,quiet, good hot shower. Nice lake view from the room. In city center, close to everything. Super friendly reception,helped to call our floating island lodge in spanish and ordered a taxi for us. They also gave us many good advices about city tour.

Stayed in September 2022

Falta tv cable

Personal

Stayed in June 2022

Some power plugs were ripped of the wall and most weren't functional

Big rooms Clean

Stayed in November 2021

Wanted a taxi to tour around, so asked the staff to retrieve one for us. It took 45 - 60 minutes to get a taxi there, which was quite long. Laundry services are quite expensive

Spacious room with good wifi. Marlon is a very friendly host, happy to help. Decent breakfast

Stayed in September 2021

I liked the hospitality I liked the communication with the manager

Stayed in September 2021

Very nice hotel. I really enjoyed my stay in Puno. I had a little accident with my motorcycle and one of the guys who works there helped me and bought a new light bulb. They are very friendly and helpful people!

Stayed in March 2024

They ignored our booking-discount, small double-bed and unclear if breakfast is included or not.

Walking distance from centre, big bathroom and hot shower.

Stayed in August 2023

The place was very clean and very spacious. I stayed there twice and had great views towards Lake Titikaka. The kitchen is well equipped. I added another two nights and appreciated their flexibility to accommodate me.

Stayed in August 2023

Great little place, super friendly staff

Stayed in August 2023

Nothing.

Extremely friendly staff who also offer tours themselves. We made an excursion to the southern shore of the lake and were also allowed to take part in an Inca ritual! Absolutely recommendable! - AND: Nice view on the lake!

Stayed in August 2023

Very, very dirty place - pls see pics Horrible smell in both of the rooms I tried The carpets smell like hell The only reason I stayed was bcz I arrived late and was sick. Didn’t have the energy to go find something else. I have never experienced a bigger mismatch between the rating and reality. Can not even imagine how this rating came about.

Good location

Stayed in July 2023

We wanted to rest in Marlon's House, however it was very cold, no heating. The curtains were basically see through so the light came in very early, so we were up at dawn.

Stayed in June 2023

No internet and no parking

Stayed in April 2023

Depending on your room you may have a few flights of stairs to walk up to your room which can be quite breathtaking. But if you’re able this pros of this place massively outweigh any cons

The staff were really helpful and friendly! The breakfast that could be purchased at property was good value for money. Also the en suite was large, clean and had a constant hot water!

Stayed in November 2022