The shower on our floor didn’t have hot water due to electrical problems, and they didn’t fix it over a few days.

Nice and clean room that has a huge closet to put your stuff in, which is a very big plus. Too many hostels have too little space to store your things away from the floor. Customer service was adequate, and included breakfast fair especially for the price.

Stayed in January 2024

The breakfast was poor. There wasn`t hot water in the bathroom

There was coffee and tea and tourists needed it. The location of the hostel was nice. I spent one night in a private room and two nights in a shared room. The bed was comfortable. I liked very much the terrace which is a smoking area. There was a perfect view of the Andes. The hostel was very clean.

Stayed in December 2023

Lovely staff, great facilities and great location

Stayed in December 2023

Wifi wasn’t working well

People were very nice

Stayed in October 2023

Sometimes it's hard to get a hot water

It's a great place to stay. In a city centre.

Stayed in October 2023

A great place to stay! It has all you need

Stayed in October 2023

Great staff, very friendly and helpful

Stayed in September 2023

Breakfast is just a bread and a little amount of jam so better cook for yourself. Unfortunately I kept my belonging below the pillow during my stay and when the volunteer were cleaning she throw it away ... It was really important for me unfortunately and I didn't even hear sorry. It happend during my stay (not after check out) I do not recommend this hostel !

Stayed in May 2024

The staff is super nice, the rooms comfortable and not many people, the kitchen very clean. Truly feels like home after a while :)

Stayed in April 2024

When we arrived the first day there was no electricity thus no hot water to have a shower. Despite this, we didn't make a big deal and just waited until the evening when thankfully it was fixed. However, apart from the fact that the hot water was running out quickly, even though we were taking short showers, we were getting electrified when touching the shower tap, which is very dangerous. After waking up the next morning, we realised the water was not running at all. We mentioned it to the receptionist and she said we could use the common bathroom, assuming the the issue was just in our room, but when she realised that there was no water in the whole hotel, she lied by saying that the water is cut in the whole city and it comes at 7 am. We later found out that this was not the case. After returning back a day after, we asked the receptionist if they could pack us a banana for breakfast as we were going to leave early in the morning. The receptionist refused to do so, despite that we had breakfast included and the previous receptionist packed breakfast for us. The specific receptionist gave the excuse that the previous receptionist was new and didn't know that she shouldn't pack breakfast for us. We complained about it but he didn't do anything about it. We then went to our room and we realised that they gave us a room that was not clean and there was even feces left in the toilet. After we complained about it they gave us another room, which was not very clean either, plus there was hair on the bedsheets. For them to fix their mistake of giving us a dirty room, they brought us a packed breakfast with a few pieces of bread and jam in a bag, without even a spoon for spreading the jam on the bread. Lastly, the next day we asked for shampoo because they only gave us enough for one day (3 sachets) but they didn't have enough to give us for the second day and they only gave us two sachets.

Just the location is pretty good

Stayed in March 2024

When we arrived the first day there was no electricity thus no hot water to have a shower. Despite this, we didn't make a big deal and just waited until the evening when thankfully it was fixed. However, apart from the fact that the hot water was running out quickly, even though we were taking short showers, we were getting electrified when touching the shower tap, which is very dangerous. After waking up the next morning, we realised the water was not running at all. We mentioned it to the receptionist and she said we could use the common bathroom, assuming the the issue was just in our room, but when she realised that there was no water in the whole hotel, she lied by saying that the water is cut in the whole city and it comes at 7 am. We later found out that this was not the case. After returning back a day after, we asked the receptionist if they could pack us a banana for breakfast as we were going to leave early in the morning. The receptionist refused to do so, despite that we had breakfast included and the previous receptionist packed breakfast for us. The specific receptionist gave the excuse that the previous receptionist was new and didn't know that she shouldn't pack breakfast for us. We complained about it but he didn't do anything about it. We then went to our room and we realised that they gave us a room that was not clean and there was even feces left in the toilet. After we complained about it they gave us another room, which was not very clean either, plus there was hair on the bedsheets. For them to fix their mistake of giving us a dirty room, they brought us a packed breakfast with a few pieces of bread and jam in a bag, without even a spoon for spreading the jam on the bread. Lastly, the next day we asked for shampoo because they only gave us enough for one day (3 sachets) but they didn't have enough to give us for the second day and they only gave us two sachets.

Just the location is pretty good

Stayed in March 2024

Comfortable, great host, relaxing chill place with all you need, a 15-20 min walk from main square. Super friendly staff They care, help out with everything Great place for relaxing

Stayed in March 2024

When you let volunteers take care of your space, it's just a disaster. The owner is amazing, but the new administrator, the female, is horrible(volunteer). No English. It's a shame with such a beautiful place.

Stayed in March 2024

The door that accesses the street where the hostel is located has not bell or anything so you just have to wait until someone opens the door or, if you are able to make calls, call the hostel for them to open.

The place was great. Stuff were at all times super helpful and friendly. Really happy with this place and the family feeling they create

Stayed in November 2023

You get what you pay for! While the rooms are sizable, they’re cold and sparse and the floors were kind of dirty. This is not somewhere you’d want to hang out or decompress and there isn’t much of a good social area. The day we arrived our bathroom had leaked all over the floor so that I got my socks all wet when I went in. The tap initially didn’t work. When I tried to take it up with reception to change rooms, they told me it wasn’t possible it was dirty because it had just been cleaned. We had to go back and forth several times where I explained that cleanliness wasn’t the problem, flooding was, until finally we went to the room and he mopped it up for us. Also, check in was difficult. The alley it’s on is behind a locked door and there are no instructions to get in that door - you just have to wait for someone to come by that needs through and has a key.

This place is really cheap! Great value if you’re looking to save

Stayed in January 2024

I loved my time in Pachamam Hostel, good service, good enviroment, good location and over all, good quality people. The best stuff. I will definitely return.

Stayed in January 2024

Stairs

The hostel itself is ok

Stayed in November 2023

After poor reviews they contact to me via booking.com message. Was very sarcastic and rude.

nothing

Stayed in November 2023

No hot water. No wifi (Veeeery poor) Staff doesn't really speak eng except one American girl. Really hard to get in to hostel Super dry Awful pillow

nothing

Stayed in November 2023

No hot water. No wifi (Veeeery poor) Staff doesn't really speak eng except one American girl. Really hard to get in to hostel The pillow is awful Super dry room.

Nothing

Stayed in November 2023

Nothing

I stayed for a total of 16 days with 3 visits and can say for the money this is one of the best deals in a hostel I have ever seen and I have traveled the world for decades.

Stayed in October 2023

Nothing

I have traveled the world for decades and this hostel is at the top of the list as being one of the best especially for the price. It is also lest than a 5 minute walk to the huge San Pedro Mercado and Orion western style grocery store and train station.

Stayed in November 2023

There was only running water from 4pm to 7pm. You might want to ask about this. The stairs were steep and there were a lot. The main area wasn't the best. It didn't have a good feel to it in my opinion. I booked an entire appt with 3 beds and a kitchen for not much more.

The staff were friendly. The accomodations were ok for a hostel.

Stayed in October 2023

Had the best feeling here !!! Most friendly and helpful receptionist ever, so lovely and great first impression, good breakfast of course according to the price you pay, is ok. Close proximity to city center. The room was clean and quiet, with an excellent shower. Thanks for everything! Pachamama!!

Stayed in October 2023

Great accommodation for the price, comfortable beds, warm shower, everything you can really ask for from a hostel. The staff are also really friendly and happy to help you with anything.

Stayed in September 2023