Avenida Huayruropata 901 Avenida Huayruropata 901, Cusco, Peru
#260 of 288 hotels in Cusco
Guests' ChoiceBased on 10 hotel reviews
7.1Cleanliness
7.7
Comfort
7.8
Location
7.2
Facilities
7.2
Staff
7.6
Value for money
7.4
Free WiFi
7.5
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Showing 1 – 10
Reviewed: 4 August 2023
Rick
NetherlandsThe shower was really hot in the morning (and there was no way to lower the temperature), and the shower was very cold in the evening. The room itself was very cold and there was no heater or anything else. The floor of the room, including the shower, was not clean at all. There were hairs from previous guests visible on the floor and the wall. The wifi from the hotel was extremely slow. The staff did not speak English, which is problematic given the fact that Cusco attracts a lot of tourists on a yearly basis.
The bed was very comfortable, the room was spacious.
Stayed in August 2023
Reviewed: 17 June 2023
Sam
AustraliaMy room was right next to the front door entrance and the reception which meant it was noisy and the light outside my room was on until late. I felt like everyone could see the silhouette of me through the curtains.
The sauna was great.
Stayed in June 2023
Reviewed: 25 November 2023
Catherine
United KingdomWe turnt to our stay and they had given our room to someone else. They said they was going to give us a free upgrade for the first night. The room was dirty, the bed sheets had foot prints on, the bath spa was so dirty and the bathroom had hairs everywhere, and the shower leaked and flooded the bathroom. We had to wait an hour for the hot water and after an hour it was barely warm. The night staff was rude and very reluctantly changed our bedding. Overall it was unpleasant stay, the rooms need some serious TLC.
The only saving grace is that they didn't dispute with us about refunding us the second night ( as we didn't want to stay) and they partially refunded the first night.
Stayed in November 2023
Reviewed: 4 July 2023
Sarah
United KingdomRight from check in the property seemed deserted, no one even to meet us on check in (the reception desk was never staffed) and on check in no information was given (language barrier) and I’ve just realised we were meant to have breakfast included in the price which was not communicated and the hotel didn’t even seem to have a restaurant? We had to ask for hot water to be available and even then you had to use it instantly and it was luke warm. We went over 24 hours of our stay with no access to hot water. The room itself was freezing and we had to ask for a heater but it didn’t adequately heat the room. Overall disappointed in our stay and wouldn’t recommend even for the cheaper than average price. The location is outside of the main centre too.
Stayed in July 2023
Reviewed: 22 July 2022
Ronald
NetherlandsBad service, Bad breakfast , not neer The citytrip center, not atmosfeer
Clean
Stayed in July 2022
Reviewed: 20 June 2022
Senah
United StatesDidn’t get any breakfast. They tried to charge me more and asked me to pay cash when checking out. When I told them I didn’t have any cash, they asked for my bank account info. They entered my room to make my bed when I didn’t want anyone in my room. They need to make a sign. No English.
Stayed in June 2022
Reviewed: 30 June 2022
Anonymous
United KingdomVery little to dislike. As the hotel is quite new, there are a few minor things to iron out, however the attentiveness of the staff meant that any issues that arose were dealt with in a timely fashion.
Our room was beautiful and exactly what we hoped for. Not only was it clean and equipped with everything we needed, it had extra perks like a jacuzzi bath and large bathroom. the staff were friendly and attentive. They always did all they could to make sure our stay was comfortable as well as helping us with local knowledge about Cusco, such as which taxi app to use and where certain places were. They also went the extra mile and catered to requests that were not necessarily the same as the advertised services, such as providing a thermos early in the morning before breakfast as we were heading out early for a day trip. The hotel is conveniently placed, not far from the historic centre and almost directly next door to a supermarket.
Stayed in June 2022
Reviewed: 10 November 2022
Brayan
ArgentinaThere are no comments available for this review
Stayed in November 2022
Reviewed: 6 August 2022
Katie
IrelandThere are no comments available for this review
Stayed in July 2022
Showing 1 – 10
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