Beautiful hotel located in a magical place in the mountains. Very nice facilities and comfortable rooms.

Stayed in February 2024

These are only very minor points, the wooden floor in my bedroom had been over polished and I nearly skidded a few times in bare feet, but flip flops sorted this out. The other minor thing was that I was phoned by hotel staff at 8.15am one morning to say breakfast service had already finished, which I thought was a little early to be honest.

Perfect location, close to the main square, you can see the ruins on the mountain side from the grounds, only a few minutes walk from the train station for Machu Picchu or Cusco. Rooms were spacious and comfortable. Friendly and helpful staff.

Stayed in October 2023

Grounds and location.

Such a nice retreat after a busy day. Staff was so helpful, before, during, and after!!! Really happy with out experience!

Stayed in October 2023

looking a bit dated and could do with a little investment in rooms and communal areas

Location was very good for the train to Machu Picchu - Ollantaytambo is a pleasant village with some interesting sights. Hotel grounds were excellent and room was comfortable

Stayed in September 2023

We loved the beautiful garden setting and the location near the train station. The staff were very kind, especially the two men at the front desk who were very helpful with finalizing our trip to Machu Picchu.

Stayed in October 2023

The mattresses were extremely hard. The noise in the surrounding area was terrible. Even though the hotel couldn't do anything about this, they could require that the tour busses that park right beneath the room windows be considered of the hours.

Very nice hotel.

Stayed in October 2023

Nothing.

Lovely hotel + gardens, just 5 mins walk from the train station in Ollantaytambo - a quiet oasis! We added this hotel to our itinerary after coming off the Expedition Train from Machu Picchu - excellent choice. A peaceful, rest from the trek. Lovely grounds to walk in. Large room with good facilities +wi-fi. Good staff. Good food in restaurant. Would highly recommend.

Stayed in September 2023

We had some laundry done and was quite expensive but otherwise everything was splendid!

Lovely grounds filled with flowers and beautiful scenery. I also loved the sitting areas by the dining room to just relax and enjoy some tea.

Stayed in July 2023

Shower was not working well and bathrooms were just ok.

Beautiful Property. Very close to train station for Machu Pichu. They packed us breakfast to eat on the train as we were leaving very early.

Stayed in August 2023

We got overcharged. The receptionist accidentally entered our payment in soles instead of dollars then after some superfast sleight of hand calculations topped it up in dollars. When I got home and checked my bank account more had gone out than should have done. Hot water was sporadic. Sometimes there wasn't any. Bed was made rather messily; bottom sheet was a bit slippy. Nevertheless if we were in Ollantaytambo again I would stay here again.

A truly beautiful place. View was stupendous. Location perfect - very near the station. Staff lovely. Lots of coca tea. Nice breakfast too.

Stayed in July 2023

The lack of sound isolation. We didnt'have to wake up eraly that morning but we were waken up by other guest taking the 5 am train. Not very handy of the staff to put us in a room downstairs. You could hear everything around. The floor also makes a horrible sound when you walk on it with sneakers.

Breakfast was good. We could have used some salt at the tables.

Stayed in July 2023

We were delighted with the hotel!

It’s a beautiful property, away from the noise and crowds of the main town. The staff are friendly and very accommodating. The room was the largest we stayed in during our month in Peru and very comfortable. Excellent breakfast.

Stayed in June 2023

the water pressure in the shower was very low and the toilets had difficulty flushing

beautiful grounds, decent breakfast, good location, clean rooms

Stayed in June 2023

staff is kind and proactive in anticipating out needs. location is fantastic for catching early train to Machu Picchu!

Stayed in April 2023

noisy, easy to hear the other guest noise in the hall and floor above our room

good location

Stayed in January 2023

We absolutely loved this hotel! We are a family of 4 and found this hotel to be the PERFECT place to relax after our long trek on the Inca Trail. So grateful for this beautiful hotel - I can't imagine a better place to stay in Ollantaytambo!

Stayed in July 2022

Rooms were cold but they had space heaters to help.

Breakfast was great, fruit was amazing and service was impeccable.

Stayed in June 2022

Price is a bit higher and bathroom floor VERY slippery when wet.

The view from my room, and near main drag.

Stayed in June 2022

Their sin gluten entree on the restaurant menu definitely has gluten. One of us suffered through an awful night because of that.

Stayed in May 2022

very basic breakfast, not close enough to center of town

The hotel layout and buildings, nice room size, close to train station

Stayed in May 2022

Great! location.

Stayed in March 2022

Gorgeous sexttings, near the train station. Beautifully designed buildings and great garden to rela

Stayed in February 2022

Completely unplanned, we spent two nights in Ollantaytambo due to an agricultural strike that blocked all the roads and the railroad in and out of town, including the train to Machu Picchu. And although we never made it to Machu Pichu, we are so happy we got to spend two nights at this gorgeous property. They basically opened the hotel just for us and couldn’t have been more helpful while we we trying to figure out if the train was going to operate and how to get back to Cusco to catch our plane. The rooms are very comfortable but what makes this hotel extraordinary are the gardens that surround the buildings where the guest rooms are located. The views of the surrounding mountains were amazing, the air smelled of flowers and plants, and we were lulled to sleep by the sound of water running through the property and awaken in the morning by the birds chirping. The location was also excellent, only a three minute walk down to the train station and about 7-8 minutes up to the main square. The hotel has a gate that remains locked and you have to ring a bell to enter, which is reassuring for those worried about safety, although we never felt unsafe in this little town, and we walked around a lot both at night and during the day. The breakfast was excellent, buffet style with a lot of choices, and so was the one dinner we ate there. We will return to Peru to see Machu Picchu and we will stay at this hotel again!

Stayed in December 2021

Nothing

The hotel grounds are beautiful. We really enjoyed the sound of the water running through the facility. Breakfast was great and we also enjoyed a couple of dinners here. Close proximity to the train station and the inca ruins.

Stayed in June 2021