Plazoleta Santo Domingo, 259, Cusco City Centre, 84 Cusco, Peru
#25 of 289 hotels in Cusco
Guests' ChoiceBased on 191 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.6
Facilities
9.4
Staff
9.5
Value for money
8.6
Free WiFi
9.4
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End of dialog contentReviewed: 18 April 2024
Zulfiqar
United StatesNothing. It felt home away from home.
Excellent location.
Stayed in April 2024
Reviewed: 12 April 2024
Adam
United KingdomIt was fantastic. Breakfast was an amazing spread, staff were great, room was big and bed was comfy. Absolutely excellent
Stayed in April 2024
Reviewed: 7 April 2024
Susan
United StatesToo short a stay!
Staff went above and beyond to ensure our stay was as comfortable as possible. Special shout-out to Cualdir who remembered our name and greeted us at the entry each day.
Stayed in April 2024
Reviewed: 5 April 2024
Paulvalery
United StatesThe thermal spa experience was lackluster, not much direction and too much stuff to try to squeeze in in an hour. I wish I had just picked a massage.
The open courtyard and excellent restaurant on site. The staff was extremely nice and attentive to our needs. I loved that there was a tour of the property and the pisco sour class.
Stayed in April 2024
Reviewed: 7 February 2024
Virginia
United StatesNothing!
Excellent location, amenities, felt cared for by staff
Stayed in February 2024
Reviewed: 14 January 2024
Monica
PanamaI stayed twice in the property and would definitely stay again. Comfortable, great food and service
Stayed in January 2024
Reviewed: 14 January 2024
Monica
PanamaThe property is beautiful, I requested a family room and it was spacious and wonderful. The staff was amazing and kind.
Stayed in January 2024
Reviewed: 2 December 2023
Christina
United StatesBeautiful historic property. Super close to everything. Great breakfast, excellent staff Very cool place! Worth the price
Stayed in November 2023
Reviewed: 20 November 2023
Minerva
United StatesCooling down the room was difficult.
The location and room was great. Enjoyed the baby alpaca each morning. The staff was helpful with tours. Goyo was exceptional each day as well as Juan, the waiter, in the mornings. We really enjoyed the harp.
Stayed in November 2023
Reviewed: 2 November 2023
Stuart
United KingdomNothing
Fantastic hotel with amazing service and facilities. Food was excellent, in particular the breakfasts. Spa facilities were of a very high standard. Room was very spacious.
Stayed in October 2023
Reviewed: 28 October 2023
Łukasz
PolandThe entire stay was wonderful. Beautiful comfortable rooms especially the imperial junior sweet. Wonderful staff (reception desk, bell boys, concierge), extremely helpful, nice, professional. it seemed like nothing was a problem for them. The hotel is beautiful, one feels like a royalty in a real palace. breakfast was also great with great a la carts options which were served very quickly.
Stayed in October 2023
Reviewed: 4 October 2023
Georgina
MexicoThe hotel is wonderful , lots of history around it, Every single people in the hotel is kind and helpful, don’t miss the amazing buffet breakfast, great location, great spa, fantastic travel agency who help you to make the most of you holiday in Cusco and surroundings at least 7 days stay to truly have a time to check out the must do’s and enjoy the city and the hotel which offers a lot itself.
Stayed in September 2023
Reviewed: 30 September 2023
Dilevska
AustraliaOnly one thing, the room I was in, heating was not working, but as I said above, it didn’t matter!
It was extraordinary- my rooms heating didn’t work, but it didn’t matter the entire hotel is amazing, facilities were outstanding and the staff were brilliant!
Stayed in September 2023
Reviewed: 26 September 2023
Christine
United StatesLocation was perfect, rooms and hotel were beautiful. The staff was incredibly attentive and helpful. I would highly recommend this hotel if staying in Cusco.
Stayed in September 2023
Reviewed: 13 September 2023
Patricia
Costa RicaAmazingly beautiful hotel!! We loved it!! The pool was really nice!
Stayed in August 2023
Reviewed: 17 August 2023
Luiz
BrazilNOTHING! PERFECT HOTEL
PERFECT STAFF
Stayed in July 2023
Reviewed: 13 August 2023
Jordana
CanadaBar and restaurant at hotels closes at 10 pm. It would be nice if it was open until a bit later.
The hotel was gorgeous. The historic aspects were wonderful. We were upgraded to a suite which was spectacular and comfortable. The buffet breakfast is generous and delicious. We also went to the spa for the water circuit and massage treatments and it was relaxing and a great experience. We also received upgrade/ bonus at the spa. The ladies at the spa are kind and helpful and the service was fantastic. We took advantage and joined the hotel historical tour part way through. We also loved the pisco sour class and Darwin was great. We had arrived at this luxury hotel after a 4 day Inca trek and it was everything we hoped for and more.
Stayed in August 2023
Reviewed: 4 August 2023
Amanda
United KingdomFirst check out was a bit messay although it was 3.45 am. I was invoiced the wrong amount which had to be refunded and recharged
Beautiful, historic & spacious building. Stayed 8 nights altogether, before and afteer a trek. Staff were welcoming and most knew my name. Daily tours of the building. Great service, amazing buffet breakfast and very comfortable accommodation
Stayed in July 2023
Reviewed: 30 June 2023
Violeta
United StatesWish it were closer to Plaza de Armas, but only a 5 min walk away.
Everything was amazing. We were upgraded to a better room, given early check-in, late check-out, and extra time in the thermal circuit for the spa. I got the Inti Killa spa treatment for my mother as a birthday gift. I mentioned it was her birthday and they had an entire cake with her name on it waiting for us when we finished our treatment! Luz and Maira did a spectacular job with the massages, we were so relaxed afterward. The perfect way to unwind after hiking and visiting Machu Picchu. The baby llama that roamed the hotel grounds was absolutely adorable. The staff was very friendly and went above and beyond to cater to us. I would absolutely stay here again!
Stayed in June 2023
Reviewed: 24 June 2023
Michelle
United StatesIt was great! Nothing bad to say
The room and staff were excellent
Stayed in May 2023
Reviewed: 23 June 2023
Anne
United StatesAmazing location and the personnel were outstanding. We loved the spa experience with all of the tubs and sauna after days of touring Incan sites. The bellman saw I was feeling unwell and put me on oxygen for ten minutes prior to our departure. This was such a lifesaver, as I was then able to travel in the car to Valle Sagrada without a headache. We also loved the morning breakfast and meeting the baby Alpaca in the courtyard each morning.
Stayed in May 2023
Reviewed: 29 May 2023
Soma
United Statesamazing property and staff. breakfast was to die for. loved my stay
Stayed in May 2023
Reviewed: 23 May 2023
Katherine
United KingdomBeautiful hotel with great service, staff and food especially the breakfast
Stayed in May 2023
Reviewed: 1 May 2023
Piotr
CyprusIt was a big pleasure to celebrate our anniversary here. The location, the food, the service and the staff - everything was great!
Stayed in April 2023
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