Av. Los Cipreces O-17, Urb. La Florida Wanchaq, Cusco, Peru
#141 of 285 hotels in Cusco
Guests' ChoiceBased on 150 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
7.6
Facilities
8.4
Staff
9.0
Value for money
8.5
Free WiFi
8.2
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End of dialog contentReviewed: 13 May 2024
Charlotte
United KingdomClose to airport.
Stayed in March 2024
Reviewed: 29 April 2024
Kamal
New Zealandwindow opened to staiwell. dated decore. breakfast not the best.
the bed was good. good size room
Stayed in April 2024
Reviewed: 8 April 2024
Kevin
United KingdomSpa bath not working properly and pool was cold
Very pleasant, helpful and friendly staff and service
Stayed in April 2024
Reviewed: 8 April 2024
Kevin
United KingdomSoa bath not working properly and pool cold
Good Housekeeping. Pleasant helpful and friendly staff.
Stayed in April 2024
Reviewed: 7 April 2024
Owain
United KingdomA strange smell from the spa downstairs
Staff were friendly and helpful. Room was small but well equipped.
Stayed in April 2024
Reviewed: 5 April 2024
Kevin
United KingdomWater takes a long time to warm up when needing a shower, washing.
Pleasant staff. . Great continental breakfast.. Teas and coffee available all day. Has a lift for all. Small pool and spar area with small bar.
Stayed in April 2024
Reviewed: 9 March 2024
Michele
United KingdomWould like the large indoor pool to be heated and more options for times to swim. We could only swim between 8/10pm each night.
Friendly staff
Stayed in February 2024
Reviewed: 8 March 2024
Mike
CanadaMore toilet paper stocked in the bathroom and the shower takes too long to heat up the water
Breakfast was good, I’d suggest that you have milk more readily available for coffee.
Stayed in March 2024
Reviewed: 7 March 2024
Wan
Taiwanthe room is humid and cold. the window in the room is facing walls, not with view.
jacuzzi bathtub in the bathroom. staff are friendly. private sanua. elevator in the hotel.
Stayed in February 2024
Reviewed: 3 March 2024
Jayson
United StatesThe location of the hotel is between the airport and Plaza de Armas (30 min walk each direction). The room wasn't really like the photos because it was more basic. The photos are from the more deluxe rooms. During our stay, the pool and hot tub were closed for maintenance. There is a hot tub in the room's bathroom, but it doesn't have a shower curtain, so water falls on the floor. There were only 2 towels, so no extra ones to place on the floor. They had a closet, but no hangers inside to hang your clothes.
The room itself was basic, but I liked the heater inside the room and the big hot tub inside the bathroom. Besides the room, I liked the beautifully decorated lobby. They had a sauna and steam room, which needed to be reserved prior to use. The breakfast was also nice, which was prepared by a chef: bowl of fruit (watermelon, honeydew, papaya), scrambled eggs, cup of yogurt, bread, butter, and jam. Only the coffee and tea were self-service.
Stayed in March 2024
Reviewed: 9 February 2024
João
United KingdomThe breakfast was the worst of this property, they don’t have any menu for the guest to choose what to eat or simply ask you what do you want, they simply bring you scrambled eggs, bread, juice and fruits but at least the fruits are very good and the eggs are freshly made 😂 The lift is very moody and work some times
The bed was very comfortable and the room was spacious and cozy. The staff is very friendly and helpful. The hotel provides a wonderful massage, and the bartender makes a very good margarita
Stayed in February 2024
Reviewed: 9 December 2023
Christopher
CanadaThere was anything that I didn't like
The food and room service was excellent! Would definitely eat there again.
Stayed in November 2023
Reviewed: 5 November 2023
Andrew
United KingdomThe hotel had work going on which they didn't tell us about in advance and it was extremely noisy, also the pool was out of action in the day because of the work. Breakfast was terrible, not within walking distance of cusco Square but very cheap on a taxi
Great room to relax after the inca trails, clean and tidy room with a great spa bath
Stayed in October 2023
Reviewed: 5 November 2023
James
United KingdomConstruction and neighbours were very loud and bits of rubble from the construction site fell through the vent into our bathroom
The spa and massages were excellent
Stayed in November 2023
Reviewed: 20 October 2023
Oporto
PeruOne more bread
Too little
Stayed in September 2023
Reviewed: 11 October 2023
Rudi
BelgiumThe water in the swimming pool was very cold The Music in the Spa area was way to loud In the yacuzzi was à women eating something IN the yacuzzi white we were there aswell , NOT DONE
Stayed in October 2023
Reviewed: 8 October 2023
Fernanda
BrazilBreakfast could be a little better, there were not many options to drink and eat.
Facilities are great, sauna inside the bathroom was a nice treat! Big room, very comfortable, quiet and clean, just perfect for resting.
Stayed in October 2023
Reviewed: 11 September 2023
David
United StatesThe only thing why i rated a 4 star. The hot water kept turning off for a couple of mins.
The room was clean and organized. The staff were helpful in anything we wanted. The breakfast was good
Stayed in September 2023
Reviewed: 29 August 2023
Chelledy
Philippines+ helpful staff (since the elevator was not working, they helped with the luggage)
Stayed in August 2023
Reviewed: 29 August 2023
Chelledy
Philippines+ accommodating staff (we arrived early morning and they were able to give us a room) + good breakfast
Stayed in August 2023
Reviewed: 8 July 2023
Jevon
United StatesBetter bar options
Cleanliness
Stayed in July 2023
Reviewed: 26 June 2023
Christopher
United KingdomCant really complain about anything
Great location not far of a walk to city centre
Stayed in June 2023
Reviewed: 28 May 2023
Neil
AustraliaThe noisy guests. It seems they didn't care the time of early morning or night, slamming doors and loud conversations were in order. The guests having sex at night and in the morning were very audible. At one point I wondered if I should cheer for them.
Stayed in May 2023
Reviewed: 27 May 2023
Roland
Switzerlandjacuzzi out of order, indoor pool unusable at this season (water too cold) - information only obtained when asking for this facilities.
clean and confortable, bubble bathtub
Stayed in May 2023
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