Absolutely loved our stay here - it was the perfect slice of luxury, having just finished the Salkantay Trek. The room was comfortable, large, and of course had the best amenities - wonderful spa and sauna. Staff were fantastic too - friendly and helpful. Highly recommend a stay here.

Stayed in April 2023

The staff were very helpful and friendly. The room was just amazing.

Stayed in April 2023

The gentlemen in the lobby were very friendly. Every need I had was met. The restaurant dinner was amazing. The area is very quiet and gives a well good night sleep.

Stayed in April 2023

the pool it was so nice I LOVE the food it was so good and the people it was so nice I love the hotel.

i did not like the location but everything was excellent!!!!!!!!!!!!!!!!!!!!!!!!

Stayed in April 2023

good

Stayed in April 2023

A little disappointed with the sauna and the pool; the water on the swimming pool was very cold, the hot tub was only half filled with water which was only warm and inside to sauna was a suspicious smell...

Breakfast was very rich, fruit salad, fresh juice, cheese, ham and yogurt. Very good coffee and several options for how to serve eggs. Spacious room with a space for relaxation, fridge, kettle for coffee and tea. Bathroom with 2 sinks, large shower and hair dryer.

Stayed in April 2023

the staff were lovely, the rooms were large and the spa bath was perfect!

Stayed in January 2023

the jacuzzi bath tub room upgrade, the steam room, the service, the dinner (breakfast was basic and repetitive) but everything else was awesome! the rooms are cosy and the staff are awesome!

Stayed in October 2022

We booked specifically for the pool. To use the pool you must book an hour long slot, and they are only available from 7.30pm in the evening for hotel guests as they offer use to the public during the day. The pool itself when we did manage to get a slot was not filled up to full depth and as such the water could not reach the filters and it was dirty. There was a film all along the top of the water and bits floating in it. Very disappointed.

Very comfortable bed, shower spacious with hot water and good pressure. Good wifi connected.

Stayed in November 2022

Location was terrible. Bar was in an enclosed pool area and the chlorine smell was deadly. Rug in lobby was faded and dirty. The place smelled awful. This place needs a facelift.

bed was comfortable.

Stayed in September 2022

1st floor smelled like cats. 2nd floor smelled like cigarette smoke. Checked in at 8PM; room still wasn't ready, no compensation for waiting. Hair in bathroom. Shower water was cold, water pressure was weak. Sink didn't drain. Room window was left opened to a smoking room which was unsecure (wide open) with curtain closed upon entry to room.

Nothing

Stayed in September 2022

The hotel feels very dated. There was wallpaper peeling off in our room. When we tried to use the spa bath there was no hot water (barely lukewarm) and lots of gunk came out of the jets when we turned them on. For the price paid (specifically to have some R&R after doing the Salkantay Trek) we were disappointed. We did get properly hot water in the mornings, but not the evenings.

The bed was very comfortable and when there was hot water, the spa bath was very nice.

Stayed in October 2022

The reason we booked the hotel was for the swimming pool and spa facilities but we were massively disappointed. you only get one hour free of EITHER the pool or the steam room and sauna. We went with the pool and arranged to pay for additional time the following day. However, the pool was absolutely freezing, too cold to get in and the water level in the jacuzzi was really low. We cancelled the addition time but very disappointing. Also the breakfast was pretty bad, we didn’t even go for breakfast the second day and went and found somewhere local to eat.

The room was spacious and the bed was big, warm and comfortable.

Stayed in September 2022

No choice in breakfast and not good, bad location, old school decoration. Need refreshing. was probably a good hotel 20 years ago …

Staff was helpful

Stayed in September 2022

It is hard to put words to something that doesn't exist. The spa suite has some minor to major water damage but it doesnt take away from the experience. Unless you're one of those people that complain for a pea under the matress. Instructions for the spa would have been handy. But we called reception and assistance arrived 5mins later. Food is brilliant. No complaints

Everything avout this hktel was beyond expectations. The walls had some water damage but the staff and facilities made for an excellent evening. We were also given 1 hour in their wellness centre complimentary. Which after 45hrs travelling from Sydney, was a welcoming gift. We had amle time for a nap, quick shower and dinner before spending 1hr in a sauna/steamroom that gad delightful aromatic leaves similar to eucalyptus. I wish i had stayed here and paid for the accomodation instead of the dismal offering from the tour company, note: avoid Aranjeuez Hotel its barely a 1 star in comaprisom to here. Both are 3 star rated according to BK.com but in comparison the PARADIS is a 5-star all day long. Staff were super firendly, spoke english food was impeccable. The rolm was carpeted and silent. We arrived in time to shower, have a nap beofre enjoying the complimentary steam room. The leaves that were in the steam room were a relaxing addition slight eucalyptus native to Peru. I wish we had more time as i would love to sit in there again. I can't explain how good the smell was. Our room was USD73, included breakfast for 2 and is far superior to every hotel ive stayed for the price. Heavily under rated.

Stayed in September 2022

Great place to relax after punishing yourself in the Machu Picchu Trail. Definitely worth it. (Book extra time at the pool at the front desk when you arrive... it's great.)

Stayed in September 2022

An excellent hotel except a bit away from city center and bathroom fault needs upgrade. Otherwise it is excellent choice.

Stayed in August 2022

Wifi is terrible. Staff are incredibly unhelpful. Breakfast is very basic for a hotel also

Room was very spacious

Stayed in August 2022

its not really in the center so you will need a taxi to the plaza due to covid there is one hour a day you can use the pool but its still nice to go to

the staff was really nice we took the room with the hut tub which was really nice touch they called us at the morning because they noticed we didnt go to eat and ask if we want it to out room vwe both liked it alot

Stayed in August 2022

Not a well maintained property. Shower drain clogged. Hot tub only half full of water, and lukewarm. Pool is freezing cold.

Stayed in August 2022

Hotel gives impression of luxury but the equipment is very used and the shared rooms have a smell. Breakfast is the same every day and quite small (you get only one egg and need to pay extra for more). You can hear noise from the hallway in your room. Shower was broken when we checked in and we had to wait one day for repair. Hot water doesn't always work. The spa area could be reserved for 1 hour every day but it was almost not worth it. The stream room was very used and smelly. Jaccuzi was half full and the pool was cold. Only one of the receptionists could speak some English.

Big room, TV, bathtub for two (whirlpool).

Stayed in August 2022

El tamaño de la bata

Everything. Sauna

Stayed in August 2022

Chorro !!

Great location, Six feet from the Peru/Inca Rail, even though my initial GPS placed it about one hundred yards away.. Bus stand ( Convettur.com) for Machu Picchu's 25 min ride is just 1/2 block from the hotel. Our room faced the fabuloso river. Other reviews, regarding the train noise, are nonsense. After all the activities that you will do, ur too tired to hear anything, irregardless of ur room location. Sensitive folk need to stay elsewhere & put on a big pair of chones. It's ONLY one TRACK, NOT a multi track terminal. The trains r old school in size, not 🚫 the giant sized diesel engines 🚂, pulling over 20 containers. Staff is friendly & professional. Beds are very comfortable, semi hard posturepedic mattress is perfecto. Restaurants, mini beverage stores, $ exchange, artisan market & other essential businesses are close from the hotel. Overall a great places to stay.

Stayed in July 2022

No face towels in the room for 3 nights!!!! bathrobes too old, size for kids and had holes, torn!!! Hot fub is ugly, it's not hot tub it's reduculas!!!! Bed was good

Stayed in July 2022

The hotel has a pool, which was the main reason I booked it. However, you should book it in advance, but nobody told me that. I at least wanted a hot shower after that, but only got a lukewarm bath. Very disappointing. Also, the location isn't good All in all, the hotel didn't justify its price and expectations.

It was still a nice and comfortable hotel The space heater was a nice touch in the cold Cusco

Stayed in June 2022