Urbanizacion Zaguan del Cielo B8 Urbanizacion Zaguan del Cielo B8, Cusco City Centre, Cusco, Peru
#106 of 291 hotels in Cusco
Guests' ChoiceBased on 97 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
8.7
Facilities
8.5
Staff
9.4
Value for money
8.9
Free WiFi
7.5
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End of dialog contentReviewed: 2 June 2024
Frederick
United StatesThe staff are very helpful Provide taxi services to and from the train station as well as the airport
Stayed in May 2024
Reviewed: 20 May 2024
Alexandra
United StatesService was fantastic, bed was comfortable, the room was clean and welcoming, and breakfast was delicious! Nice location --close walking distance to shops, restaurants, and places of interest. They even brought a warm bottle at night for the bed!
Stayed in May 2024
Reviewed: 18 May 2024
Aoife
IrelandThe shower took a little while to heat up but this is normal everywhere in Peru.
We stayed 3 nights before our trek to Machu Picchu and returned for one night after. The ladies on reception were very helpful, the hotel is only a short walking distance to the main plaza, the breakfast was good and we were offered fresh cooked eggs each morning. They had a lunch pack ready for us to take on the mornings we needed to leave early and kept our bags whilst we were on the trek and had them waiting in our room for us on our return which was a nice touch. Netflix worked on the tv too! Overall great value for money, provided everything we needed and we would recommend. Also arranged a taxi to bring us to the airport on departure.
Stayed in May 2024
Reviewed: 15 May 2024
Ishan
JapanNothin to mention
I have to give this hotel a 10-star rating because of their excellent services during our stay. The staff is friendly and extremely helpful with everything you need. Breakfast is served on the top terrace, offering stunning views of Cusco city, which become magical at night. The staff is very accommodating with requests and can arrange tours and taxis as needed. You can store your luggage without any issues and request packed breakfasts for early departures. Drinks, including coca leaves, are available any time of day. The location is great, about a 10-15 minute walk to Plaza de Armas in Cusco. During our stay, we walked to and from the main square several times, and it was an easy walk. Laundry service is available at the hotel and in the neighborhood.
Stayed in May 2024
Reviewed: 11 May 2024
Mary
United StatesSeemed understaffed, had to wait for breakfast dishes and food items.
Great staff, nice rooms, good breakfast.
Stayed in April 2024
Reviewed: 11 May 2024
Payne
United StatesIt was very loud since the property was In a popular part of the city and the street lights were bright. I didn’t mind it but my husband struggled to stay asleep. The bed and pillows were very hard but some may like that.
The property was only a quick 10 minute walk to the main square. The staff was available 24/7. They had muna and cocoa tea available 24:7 to help with elevation acclimation. They had free breakfast which was actually amazing. If you wanted specific eggs, they would make it for you. We had to wake up before breakfast around 3am twice for trips and they prepared a brown bag lunch for us to take with us! Each night they brought in a hot water bottle and put it under the blankets for us when we got home to be toasty!
Stayed in May 2024
Reviewed: 1 May 2024
Mary
United StatesNo one was at the front desk at times. And breakfast staff had hard time providing dishes and food.
The staff were helpful, but seemed understaffed. Loved the hot water bottles at night!!
Stayed in April 2024
Reviewed: 29 April 2024
Barbara
PolandBedroom had only window facing the closed, interior atrium.
In room was heating and each night staff provided hot water thermophor to bed. Tasty breakfast with fresh rolls and avocado. Location in small street, so it wasnt noisy.
Stayed in April 2024
Reviewed: 19 April 2024
Nadine
SwitzerlandThe bathroom was a bit smelly sometimes. We did not know in adwance/it was not written anywhere that there will be a 7% surcharge if you pay with credit card.
The very attentive an friendly personnel and the delicious breakfast. There have always been cut fresh fruits, cheese and ham, bread, avocado and tomato, freshly squeezed orange juice, eggs (fried, scrumbled, boiled...), tea, coffee .. When we had a trip early in the morning they packed us a breakfast box with a sandwich, banana and some crackers. And we could leave our luggage there during our two days trip to Machu Picchu.
Stayed in April 2024
Reviewed: 25 March 2024
Carolina
United KingdomThe breakfast was really good! The location was 10 minutes from the historic centre so it is perfect if you prefer something quieter. It has a laundry place, restaurants, cafes, and little markets in the hotel road so it’s very well located! The staff was super lovely and nice, they helped us getting tours around Cusco and train to Macchu Picchu! We also needed to leave our bags after check out and they saved everything for us without a fuss!
Stayed in March 2024
Reviewed: 1 March 2024
Ben
New ZealandOnly one toaster at breakfast
They brought us hot water bottles at night. They stored our luggage
Stayed in February 2024
Reviewed: 7 February 2024
Joseph
United KingdomThe place was spotlessly clean, the manager was very helpful and the staff were friendly and efficient.
Stayed in February 2024
Reviewed: 29 January 2024
Oliver
United KingdomInternet could be a little better and our room was adjacent to the street which made it a little noisy at times.
Good breakfast, really friendly staff who helped us out on numerous occasions and kept our bags for a couple of days while we went to Macchu Picchu. Also was great to have a hot drink station near the room so you could have hot drinks, a nice extra.
Stayed in January 2024
Reviewed: 21 January 2024
Erika
FinlandA lovely little hotel with a short walking distance to the center of town. There are some restaurants even closer by, just two minutes away. The staff is very helpful. Hot water is available for tea at all times. It is also possible to ask them to take care of laundry or book tours.
Stayed in December 2023
Reviewed: 18 January 2024
Royden
AustraliaAmazing staff ~ friendly & helpful. Superb location. Comfortable & clean facilities. Thank you!
Stayed in January 2024
Reviewed: 6 January 2024
Huma
United KingdomNo lift
Breakfast was sufficient for me
Stayed in January 2024
Reviewed: 31 December 2023
Juan
ColombiaExcellent room and bed. The view of the room was also gorgeous. Very kind staff. They allowed us to leave our bags and take coffee after our checkout. I completely recommend!
Stayed in December 2023
Reviewed: 17 December 2023
Mohi
United KingdomNothing that I didn't like.
The hotel is in a good location about 10 minutes walk from the city centre. The rooms are comfortable and spacious. I enjoyed my stay here. The staff were really friendly and very helpful. Without their help I would not have made it to Machu Pichu. They also helped me to get my bus booking to La Paz changed. I can't thank them enough.
Stayed in November 2023
Reviewed: 8 December 2023
Juan
ColombiaNice room, the view from the restaurant is quite nice. They left us our breakfast ready in bags when our tours started very early. 7 minutes walking from the central square. In general a great stay!
Stayed in November 2023
Reviewed: 25 November 2023
Amanda
CanadaSometimes the street is a bit busy with traffic so a bit noisy in the evening.
Property was close to plaza de armas. Hot water and tea for consumption on second floor was awesome. The staff was very friendly and helpful especially ANGIE!! She works the evening shift and was so helpful and kind to us for our stay. She even let me use the hotel computer to book my flight since my phone wasn’t working. She made our stay the BEST! it was also nice if you are leaving early for tour they give you a little bag breakfast. Also the hot water bottles they give you at night was a great touch!!
Stayed in November 2023
Reviewed: 29 October 2023
Robert
United KingdomPlumbing needs sorting my room.
Really helpful and friendly staff.
Stayed in October 2023
Reviewed: 27 October 2023
Katrin558
SloveniaGreat place to relax, close to the old city center. There was hot water even in the sink and the shower pressure was great. There is a heater in the room so the temperature was quite ok.
Stayed in October 2023
Reviewed: 23 October 2023
Jelte
NetherlandsThe rooms at the street are noisy.
Close to the center. Good beds and a great shower! Decent breakfast.
Stayed in October 2023
Reviewed: 22 October 2023
Anya
United StatesClean. Some restaurants nearby. Nice breakfast- eggs to order.
Stayed in September 2023
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