Room was a bit pokey because we had the rooftop rooms with the low ceiling

The buffet breakfast was great The location was great

Stayed in May 2024

Nothing

Well situated. Nice and clean.

Stayed in April 2024

The room felt rather chilly and humid - towels didn't dry overnight when we hung them up, and the floors were cold. The blankets on the bed didn't match in size, so even though the bed itself was wide and comfortable, we ended up sleeping huddled together to be properly covered by the blankets. No elevator. The jacuzzi in our bathroom had been disconnected and could not be used, so then it just took up a lot of space, and the tap in the sink didn't fit properly, so that water ended up on the counter and the floor.

Interesting interior design with lots of fun details. Spacious room. Hotel bar. Good location in a calm and quiet part of Cusco, with a pretty square right nearby. Good breakfast.

Stayed in March 2024

Staff is nice and friendly, but not always so professional. I have to clear out several times my second booking, the days and the price, and still they walk to my room cause another one thought I have leff. And before that, on the very first morning serviceman walk to my room, I dont know why. These Just tells, the control system doesnt work.

I was there twice, so I was pleased. Beautiful building, peaceful neighbourhood and easy short walk to old centre. Clean rooms, no bugs. Good shower. Nice beds, pillows and linen. Good value for your money. They were flexible and I got early check~iin as soon it was possible.

Stayed in March 2024

Found the occasional ant here and there, including the bed. Got bitten. Bed was fairly hard. Not too comfortable. Noisy building next door. Jacuzzi bath didn't work. Broken.

Fairly spacious, with good bathroom. Had a jacuzzi bath and shower. TBC.... Good location. 10 minutes walk from the main square. Heater in room if necessary. Nice shower and fluffy towels.

Stayed in December 2023

The soap in the bath room were very small and hardly use it.

Vey good lots of options

Stayed in November 2023

Hotel need to increase the size of soap in the bathroom, soaps are tiny can't even wash hands. The bath tub needs extra handle to get in and out of bath tub.

Friendly staff. Clean rooms.

Stayed in November 2023

There is no elevator to upper levels

Location perfect

Stayed in November 2023

If you are looking for a quiet place this might not be for you. The hotel rooms don’t really isolate sound so it does get pretty noisy. To get to your room you walk across foyer’s mezzanines, which means that if your room is on the second floor (like mine was) you can easily hear people talking on the ground floor. Not a big deal for me, it’s still a beautiful hotel.

Hotel was really nice, very particular design. The location was the best part as it’s walking distance to Plaza de Armas which has many shops, restaurants and great bars. I recommend visiting the República del Pisco!! The stuff was very friendly, the rooms were very great sized as well as a very comfy bed. Absolutely loved the shower! Massive and great pressure. I’d definitely stay here again.

Stayed in November 2023

Actually everything was perfect for 5 days, except for the fact that we had a bath that didn't work, but that didn't influence our trip much. The checkout however, was very poor. None of our cards were accepted, which is strange for such a luxury hotel, and in all others it worked fine. As a payment link was also not possible, we had to run to an ATM to get cash, as we had to catch a bus at a certain time. We had to get cash twice, so we had quite some extra withdrawal fee costs because of that. On top of that, they did not have any change, because the hotel lady went with us to the ATM without any. This made the next part of our holiday quite more stressful.

Great rooms, decent location, good room service and food for Peruvian hotel standards, and all the personnel was super welcoming and friendly. Overall a great hotel, especially at the discounted price that we got. Not sure if I'd pay the regular price however, but to each his own.

Stayed in October 2023

We had accumulated quite a lot of laundry from back packing around Argentina so we decided to use the Laundry service. Our white clothing came back absolutely ruined. I think they had been washed with a darker item which is completely unacceptable. The Clothes damaged by the laundry service included: a pure white linen shirt and matching linen shorts, 1 North Face pure white t- shirt, 1 free people white top and 1 Nasa pure white t-shirt ( all expensive designer brands) The NASA t-shirt and North Face t-shirts were not only returned to us grey but had orange stains splatted all over (i would describe as rust?) The Only compensation offered to us was 40 sol ( half the cost of the laundry service we used). Quite ridiculous, considering £200 worth of our clothing was completely ruined.

Good location, Comfy beds, very clean, great shower, interesting and unique decor. Stunning roof top terrace with amazing views, friendly staff

Stayed in July 2023

the staffs are really good. especially Yonatan, I have lots of questions he sort it out for me. they are friendly and professional. there are hot water kettle to let guess to drink special tea. So if someone doesn’t suit for high attitudes, they will feel better after drinking tea. I definitely will recommend to everyone chose this property.

Stayed in June 2023

the breakfast didnt have many options which is a shame. there were hot water in the shower but it took 10 minutes to heat them. the wifi was low

the staff was delightful!

Stayed in May 2023

Not much choice at breakfast

Friendly staff. Good location. Nice room.

Stayed in October 2022

shower and hard bed

amazing decoration

Stayed in September 2022

There are no heaters in the rooms and since it was winter it was a little chilly but nothing unbearable.

The staff was so incredibly friendly and helpful. The building itself is very unique and a great experience .

Stayed in July 2022

Rooms have no outside windows even though it was stated here that we would have a Mountain View, therefore the rooms were rather dark. The staff was also very inflexible, when we mentioned the Mountain View, the only solutions they offered were to sleep in another hotel by the airport or pay 30$ extra per night for a bigger room. The option to check out late would have cost us 30$ extra. They wouldn’t change our bills as well when we needed it.

Great location, good breakfast, water was hot most of the time, very clean, quiet

Stayed in April 2024

Room

Stayed in July 2023

I paid for an upgraded room with a massage bath & a mini bar- I got no mini bar, no fridge, no bath... My bathroom had a window through to the next room... the light from that window fell directly on my face at night and woke me up, I could hear every conversation and child's cry from the people in the next room and I was woken every time they turned the bathroom light on- they arrived in the middle of the night when I was rising for a 3am trip to Machu Picchu the following day, then 2 days later another 3am trip to Rainbow Mountain... I could get no sleep as they were back at 11pm- 11.30pm when I was trying to sleep... It was ridiculous... The staff on the desk were lovely & helpful although they did not have good English, they tried... but my room was a huge let down!

Breakfast included fresh fruit which was good

Stayed in May 2023

No bad comments.

Staff were very helpful and the rooms were great

Stayed in April 2023

This place is not as advertized. When we booked, the pricing and photos suggested a tasteful, colonial style hotel. The place is faux with chintz everywhere. Cheap furniture spray painted gold. Some possibly nice but now ruined furniture spray painted gold. Garrish and tacky decor everywhere. Inside our family room, the allegedly present soundproofing did not help keep out the ?water pump noises all night, nor the sounds of the early morning cleaners. One bed had dirty sheets (they were laundered and pressed in a neatly made bed but pulling back the covers revealed a large old blood stain). Minimal service at check in. The barest breakfast buffet I have ever seen (likely due to the almost empty state of the place). This place would be an amusing kitsch hostel if it were a tenth of the price. As it is, it is an outrageous con job of a colonial style hotel. We chose to eat a financial penalty to move to a beautiful and similarly priced boutique hotel just around the corner. Unless you enjoy being on the receiving end of tourist extortion business plans, steer well clear.

There was one attentive member of staff who was running a very minimal breakfast service single handed. Otherwise, I have nothing positive to stay about our intended week long stay at this grossly misrepresented hotel. We left after only one night.

Stayed in April 2023

a little noisy in the morning

the best customer service I’ve experienced in a hotel

Stayed in January 2023

The flush in our toilet did not work. The bathtub was completely clogged after one person showered. The room was in front of a common space which the staff was cleaning from very early in the morning and it was impossible to sleep after 5:30am. wifi service very poor. When we complained, the receptionist was absolutely rude and almost yelling at us that we complained to the cleaning staff. We had booked two nights but ended up staying only one and left the morning after.

nothing

Stayed in December 2022

if you’re on the top, like I was, the Wi-Fi becomes nonexistent. I needed to make calls on FaceTime and it would not connect.. the hotel should consider more modems / routers so that the Wi-Fi is more evenly distributed.

Nice bath in the room. breakfast was good,

Stayed in November 2022