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Reviews of Serenzza Hotel 3 stars

Avenida Santa Catalina 695, La Victoria, LIMA 13 Lima, Peru

#85 of 306 hotels in Lima

Guests' Choice

Review score

Based on 40 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    8.8

  • Facilities

    8.9

  • Staff

    8.9

  • Value for money

    9.0

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 19 May 2024

    9.0
    Conveniently placed near coach station, friendly helpful staff!
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    A little noisy from street & stairs above our room!

    Conveniently placed near coach station, friendly, helpful staff!

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    If you are taking the Cruz del sur bus the next day this hotel is a 5 minute walk to the bus station. Simple breakfast, clean, big rooms. Friendly staff. They have a small bar at the reception where you can get a drink.

    Stayed in May 2024

  • Reviewed: 23 April 2024

    10
    Great spot!
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The location was perfect as we were taking a bus the following day. Breakfast was also simple but great. The rooms were clean and modern and the hotel felt very secure.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was too slow coming, we had to leave after 30 mins to catch the bus without time to eat. Cold coffee.

    Nice rooms & 5 mins walk to bus station

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Queen Room
    • Stayed 1 night

    I was looking for something close to bus station so it was perfect!

    Stayed in February 2024

  • Reviewed: 18 March 2024

    9.0
    Great service!
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    A quieter area

    Great staff, comfy room and they even accommodated our early start with breakfast

    Stayed in March 2024

  • Reviewed: 7 February 2024

    10
    Great stay
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was really tasty but we could have eaten more.

    Super clean and the rooms are spacious. Good hot water pressure in the shower, there’s air con and a big tv. We arrived past midnight but felt safe, there was a security guard in the corner of the street. The location is ideal if you are travelling by bus, it’s just a 5min walk! They provide a small breakfast which is great if you’re going directly to the bus terminal.

    Stayed in February 2024

  • Reviewed: 4 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Everything.

    Stayed in February 2024

  • Reviewed: 16 January 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No major complaints. Small things like no hand towels one night but no big deal. Honestly can’t ask for more for the price.

    For the price quality can’t be beat. Clean and modern facilities. Perfect location for catching a Cruz del Sur bus. Would stay again!

    Stayed in January 2024

  • Reviewed: 13 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable rooms and excellent service from staff. Room service at reasonable prices

    Stayed in January 2024

  • Reviewed: 12 January 2024

    10
    A great hotel
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Can't be helped but there is a lot of building in the area right now so was quite noisy.

    The hotel was lovely. The staff were great. Breakfast was simple but lovely and included in price. Has a little restaurant and bar Park within 2 mins walk Free filtered water

    Stayed in January 2024

  • Reviewed: 1 December 2023

    10
    Great value !
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The location

    Stayed in November 2023

  • Reviewed: 29 November 2023

    9.0
    An excellent hotel at a bargain rate. Recommended!
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Everything was perfect. I chose it due to its proximity to the Cruz del Sur terminal, a short walk from the hotel. Excellent facility. Modern, up to date everything.

    Stayed in November 2023

  • Reviewed: 8 August 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    clean and cozy

    Stayed in August 2023

  • Reviewed: 19 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was perfect for our needs.

    We choose the hotel just for a night because of aproximity of Cruz del Sur terminal. The staff was fine, they prepared a take-away breakfest for us and even went with us to the terminal at 5 a.m.

    Stayed in July 2023

  • Reviewed: 14 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast not a lot, but tasty.

    We really enjoyed our stay, the room with bubblebath is amazing.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    10
    Next to bus station and clean with good amenities, awesome sauna room
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Clean great value nice amenities

    Stayed in July 2023

  • Reviewed: 8 June 2023

    9.0
    Good hotel - handy for Cruz del Sur bus station
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Smart hotel with clean and comfortable rooms. Nice bathroom with hot shower. Basic breakfast (in the room if you liked) was included. Very well located for the Cruz del Sur bus station. There is a plaza across the road for evening meals or takeaway food. There is a bar on site and room service was available. Vanessa on reception was welcoming and friendly.

    Stayed in June 2023

  • Reviewed: 19 May 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast not so good but didn't expect for more it is

    close to cruz del sur station and has really good value for money

    Stayed in May 2023

  • Reviewed: 13 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    good location, close to Cruz del sur bus station. good breakfast

    Stayed in April 2023

  • Reviewed: 12 December 2022

    9.0
    Comfy contemporary hotel in a city area
    • Business trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    View from the window. But it is my own fault - should have chose another room:)

    Perfect place to stay before the departure of you Cruz del Sur bus. Comfortable bed, good wi-fi, nice simple breakfast.

    Stayed in December 2022

  • Reviewed: 30 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The room smelled, they probably used to smoke in the rooms (now it is forbidden but the smell remains). The bathroom smelled very musty as well, we had to open the window for a bit for it to disappear. The staff seemed quite in a hurry to check us in, only asking for passport and payment and then putting the key on the table. No directions to where our room was or whatever, only after we asked (which I think is not very welcoming). When I later came down to buy a bottle of water they told us that you can have 2 bottles for free, or free breakfast. Which is nice, but if I hadn’t come down myself we would’ve never known since they barely talked to us during check in. In my opinion they could be a lot more friendly and welcoming.

    Just like the pictures and everything was clean. Air conditioning works. Good place to stay for 1 night, a short taxi drive to the bus terminal.

    Stayed in March 2024

  • Reviewed: 15 June 2023

    4.0
    loud and everything echoes
    • Leisure trip
    • Solo traveller
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    loud, bad night sleep

    nice staff

    Stayed in June 2023

  • Reviewed: 31 May 2023

    6.0
    What type of hotel is this? Can you rentb by the hour?
    • Leisure trip
    • Couple
    • Superior Queen Room
    • Stayed 1 night
    • Submitted via mobile

    However for a 3 star hotel, the floor had not been swept or mopped, so you felt the dirt on the bottom of your feet. Breakfast was very very basic. And they also used a higher exchange rate when converting to sols. Lastly...I also question whar "type" of hotel this isl? Free comdoms in the bathroom? A giant mirror opposite the bed? The other guests with their love making were not quiet.- 4 couples in 2 hours? Hmmm.... I'm very suspicious.

    The room was large and the bed was fine. The staff very friendly. And the location to the bus station cannot be beat.

    Stayed in May 2023

Showing 1 – 25

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