Right in front of the hotel was plaza and very noisy until 10~11pm. Other than that it was all great!

They provided the breakfast to go since our flight is before the breakfast serving time, super kind, cozy bedding.

Stayed in May 2024

Everything was great!

Love breakfast, lunch and dinner menu

Stayed in April 2024

The air conditioning control is only fan level in rooms not a temperature control.

Rooms are great. Very nice tub in most rooms. Breakfast very good, although it can get crowded.

Stayed in May 2024

Receptionist too slow.

Comfortable room close to the historic area in Lima

Stayed in April 2024

Nil

Hi, We had a wonderful 4 nights stay at your Sheraton at Lima. I would like to specially THANK Juan Carlos the bellboy gentleman! I absolutely love his energy and vibe! He is a GEM! THANK YOU!!!

Stayed in May 2024

It was really noisy

The breakfast selection

Stayed in April 2024

Nothing particularly

Excellent room, super friendly and helpful staff

Stayed in April 2024

Would have liked an iron in the room, but it’s such a minor thing.

Excellent breakfast, very clean and comfortable room, helpful staff

Stayed in April 2024

It was very loud the first night we arrived as there was a gig taking place on the ground floor. When we asked for a kettle and a hairdryer (found it hard to believe these weren't in the room) we had to ask more than 3 times for each to arrive. There was a dj on the Saturday night playing music that no-one was dancing to, whilst standing in front of the tv screen where football was showing - very random and not very 5 star!!

Our room (18th floor) was excellent, very comfortable and a great view of the dancers every night. Breakfast was good.

Stayed in April 2024

Nothing

Quiet to the road noise. Staff was attentive and helpful pool was nice

Stayed in April 2024

The toilet was not working well , the carpet was dirty

My room it was high

Stayed in April 2024

The room cleaning service could have been a little better. I have to request for the room to be cleaned on more than 2 days out of the few days of my stay.

The hotel location is very good. I was given a room on the 5th level overlooking the central square right across the road from the hotel. In the evening, I could see people enjoying themselves dancing throughout the evening with live music and drums. There's a shopping mall right next to the hotel and it has many food and beverage outlets. And there are more than 2 pharmacies where I could buy my high altitude sickness medicine without doctor's prescription.

Stayed in March 2024

They asked for an early check-in fee, was ridiculous. The AC in room was not thermostat or self set. You could only turn fan on high, medium, low, or off. We were fine, but it could bother someone wanting 'very cold' room. Sound was fine from street because we had higher level but I am unsure about closer to street level noise for 'front facing' rooms. Rear facing rooms seemed better for lower levels.

Staff were first class. As was the water heat, pressure, tub in room; all great. Pool was nice, breakfast was great. Wonderful spot for central and historic Lima. Would stay again anytime. Diana our server at breakfast, one day, was very good.

Stayed in March 2024

The breakfast buffet was great with high quality food and lots of options.

Stayed in March 2024

Nothing⁸⁸⁵

I like the most the attitude of the stuff to us in the Recepion- name o the lady that served us was Maria Elena who helped us to find any answer to any question we had. Another stuff that helped was The security Superviser name Stuart who escort us to a clinic near by the hotel . Helped us as a translatore with the Doctor & with buying the medicine we needed to buy. So the last one we apprichiate much was Melisa, that incharge of the Dinning Room she served us with patient and a big smile. When we left the hotel we could feel thatnothing every stuff we talked to did the best to improove our staying :))

Stayed in February 2024

We used the Sheraton twice for basically overnights, and at night, when traffic is light, the ride from the airport is about 30 minutes. During peak traffic, it can take up to an hour. Not the Sheraton's fault, it's just Lima.

The hotel is what you expect from Sheraton/Mariott. There is a shopping mall right next to the hotel and it's right among the government buildings in the historic district. We did not go out much from the hotel, but the bar and restaurant in the hotel were good. The staff was very accommodating. My husband did not get his Mariott points as he didn't book through the hotel directly, just a heads up.

Stayed in January 2024

The hotel is old and surely needs significant renovation to correspond to international Sheraton standards. Now it looks like the memorial of the end of the last century… Something can be done right now — f.e. to arrange tea and coffee facilities in the rooms, to provide guests with robes and room shoes…

The location is close to the old town. So if you want to see not trendy and globalized Miraflores but by UNESCO protected magnificent old town of Lima you should stay here… The hotel stuff I found very helpful and ready to solve any of your problems, really nice people. And the views from the upper floors are breathtaking…

Stayed in January 2024

Excellent breakfast.

Stayed in January 2024

No real air con

Classic Sheraton

Stayed in January 2024

All good.

Location: near the historic centre. The swimming pool was a life saver. Lima can be really stuffy in the summer.

Stayed in January 2024

Reception waiting line at least 1 hour or more

Comfy beds

Stayed in January 2024

(1) There is no electric kettle in the room. (2) Very little options for vegetarian food in lunch / dinner

Stayed in December 2023

Very central to historic sites

Stayed in December 2023

Not getting an itemised invoice. I think I was over charged but without an invoice breaking down all the items, I am not sure.

Gym

Stayed in December 2023