the service was very slow. we were in the empty bar and we ordered a tequila and a cuba libre and took 20 minutes. the rooftop pool is very nice, but small, and only has two sunbeds. we were lucky the hotel was pretty much empty so there weren't that many people so we always had place by the pool.

nice hotel, modern spacious rooms. rooftop pool with bar service from the main bar and gym. good location. convenience store nearby. decent breakfast. very comfortable beds and big shower.

Stayed in January 2024

The smoke detector light was blinking every ten seconds right over the bed, which made sleeping quite hard.

The room was big, staff was super nice and the location was perfect as it was right next to some great restaurants.

Stayed in October 2023

- TV was in Spanish only and it took two people 45 min to set one channel to English. An English manual how to do that would have been nice. - The TV remote did not work from the bed. Even after telling the receptionist twice, I felt like they did not understand what I was telling them. - The breakfast was a disappointment. They did have a little bit of variety, but it looked sad and I expected a bit more. A milk alternative would have been nice as well. Some Oatmilk for example. - I did not have warm water on the first day and on the second it was boiling hot without me being able to turn it down. They did fix it while I was having breakfast though and it worked perfectly afterwards.

The Hotel is located in the heart of Miraflores, which seemed to be safe, and right next to a couple of fantastic restaurants. Also, the bed is super comfy and I enjoyed my stay in that regard. Internet Access was also very good and the Wifi worked without any issues.

Stayed in May 2023

The receptionist has many duties to do. The hotel was empty with few staff available. Breakfast was limited

It was closed to downtown, a lot of places to eat and to enjoy. The conference room was nice

Stayed in March 2023

The hallways need a remodel to match the rooms.

Rooms were comfortable and clean.

Stayed in September 2022

See above. Keep in mind that you are charged 10% service fee of your total price. This 10% is not included in the final price. Some hotel in lima charge the 10% others don't.

It is a good hotel, however it has not the standard of a 5 star hotel. Everything is pretty basic. Gym is ok, but very old and not maintained. Room size and beds are outstanding. Really comfortable. Location is very good.

Stayed in October 2022

breakfast isnt what it used to be and had to request room cleaning

staff is great, bed comfy

Stayed in October 2022

toilet fixtures need repair and maintenance, handles falling off the wall

Staff, location

Stayed in September 2022

Breakfast selection is a bit limited, but good .

Very nice hotel , clean and really met our expectations. Would choose it again .

Stayed in June 2022

really poor breakfast, but otherwise everything was very good

Stayed in May 2022

The carpet outside my room was filthy. It was never vacuumed. The breakfast was basic and rubbish. The staff in the breakfast area were kind. Most of the staff didn’t speak English. The manager of the hotel was strange sometimes kind and sometimes rude, I wanted to extend my stay and she became strange it was very off putting. They host functions at the hotel which is very noisy for the guests and no consideration is given.

The bed was comfortable. Some of the staff were kind but only after I complained.

Stayed in March 2024

we had check in problems very late at night (midnight) because we did not know in advance that proof of parentage would be required for a parent to check in with children. We had passports and all forms of Canadian ID for children but this was insufficient and caused a major delay in checking in after 18 hours of travelling. We had to make arrangements to contact another person at midnight in Canada before we were allowed to check in. We did not encounter this obstacle at any other hotels in Peru. The vigilance was excessive, the children were obviously with a parent. Our shower did not have hot water. We could only have cold showers.

Stayed in March 2024

N/a

Clean rooms

Stayed in January 2024

Very enjoyable stay, the room was super comfortable and hotel staff were very hospitable.

Stayed in January 2024

No good

No good

Stayed in October 2023

Water was extremely hot. Unbearable even for hands

Location and staff

Stayed in August 2023

the water was turned off several times, the elevator was being constantly checked on at one point I was locked inside , as it didn’t move .

spacious rooms , I stayed there before in 2019, I guess the instability of the government , made things unbearable for the economy , so therefore it was no a valuable stay .

Stayed in December 2022

issues with elevator maintenance , and the shutting off the water for maintenance ,

I’ve stayed here before and loved it back in 2019, but I believe siento the government unrest , there where many problems worth the elevator and the water .

Stayed in January 2023

none

Location

Stayed in December 2022

There aren’t enough services. The building is in bad condition

I’m bad condition

Stayed in October 2022

Liked everything.

The staff were very friendly. The hotel was on a quiet street but very walkable to the touristy areas which we liked. Our flight times changed and they kept our luggages for a couple more hours free of charge.

Stayed in July 2022

No.

Water leaked in bathroom, No amenity in bathroom like 5 star hotel, No complimentary water,Suck breakfast ,No daily clean up. It’s a 2-3 stars hotel.

Stayed in July 2022

This hotel is,according to their website, a 5 star hotel but it sure did not look like a 5 star hotel. The restaurant was not open and the swimming pool was not available. The front door wasn't even working. We felt we paid more than we should have for what we got.

We like the location!

Stayed in July 2022

Theo had no Softdrinks and Water.

Breakfest was OK.

Stayed in July 2022