Reviews of Sonesta Posadas del Inca Puno 4 stars
Av. Sesquicentenario, 610 - Sector Huaje, Puno, Peru
#34 of 113 hotels in Puno
Guests' ChoiceReview score
Based on 126 hotel reviews
8.8Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.0
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Facilities
8.9
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Staff
9.2
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Value for money
8.7
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Free WiFi
9.3
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Reviewed: 15 September 2022
Renate
Germany5 reviews4.0“Simply disappointing”- • Leisure trip
- • Couple
- • Twin Room with Lake View
- • Stayed 1 night
- • Submitted via mobile
from our point of view absolutely overrated and we cannot explain why this place has 4 stars. breakfast is absolutely not tasty beside the fruits, the staff (especially of the restaurant) is unfriendly, for a simple sandwich it took 45 mins. and on a sunday morning there were big groups from outside in the garden from 8am - 1pm which were super noisy. and Despite asking the personal to ask them to be more quite they did nothing. it was impossible to relax, what we came for and they didn’t even mind. No recommendation!
2 hrs. later checkout without additional costs
Stayed in September 2022
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Reviewed: 7 August 2022
Giulia
Belgium13 reviews1 helpful vote6.0“Great location and views but don’t eat in the hotel restaurant”- • Leisure trip
- • Couple
- • King Room with Lake View
- • Stayed 2 nights
- • Submitted via mobile
Bed was a king size but something was wrong with it: every little move made the bed shake. Not what you expect when you pay extra for a larger bed. Worse than the bed, the food in the restaurant: way too expensive and not good quality. Only time we were sick in over 3 weeks in Peru.
Great location with great view. Also easy to get there by cab from downtown. Staff is friendly and helpfully. The structure is a bit dated but rooms are spacious and clean.
Stayed in July 2022
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Reviewed: 27 July 2022
Caio
Brazil57 reviews1 helpful vote7.0“Nice and peaceful hotel”- • Leisure trip
- • Family with young children
- • Twin Room with Lake View
- • Stayed 2 nights
- • Submitted via mobile
We had dinner at the restaurant twice. First one was fine, but on the second day the food was clearly still frozen. I returned the main course, but I’m pretty sure they still charged me for it.
Clean and spacious room, and a good restaurant in a city where there is none.
Stayed in July 2022
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Reviewed: 25 July 2022
Evelyn
Italy39 reviews4 helpful votes7.0Good- • Leisure trip
- • Group
- • Twin Room with Mountain View
- • Stayed 1 night
- • Submitted via mobile
the hotel is a bit old
easy to reach by taxi and very nice staff
Stayed in July 2022
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Reviewed: 16 July 2022
Stijn
France32 reviews2 helpful votes7.0“Functional”- • Leisure trip
- • Family with young children
- • Twin Room with Mountain View
- • Stayed 1 night
- • Submitted via mobile
I would say this place is a little overpriced. Also the location is not great for access to restaurants. We ended up getting pizzas delivered. Finally, the alpacas don't look very happy...
The staff were very friendly and the rooms a good size. The view over the lake is amazing and the garden very nice.
Stayed in July 2022
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Reviewed: 3 July 2022
António
Portugal30 reviews4 helpful votes7.0Good- • Leisure trip
- • Couple
- • Twin Room with Mountain View
- • Stayed 1 night
- • Submitted via mobile
the hotel was almost empty. nonetheless the reception gave us a room very far from the reception, isolated, on the 1st floor. besides, there was no elevator. breakfast could have been better given it is a 4 star hotel.
being on the lake.
Stayed in June 2022
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Reviewed: 30 June 2022
Jacques
Brazil19 reviews6.0“Needs refurbishment.”- • Leisure trip
- • Couple
- • King Room with Lake View
- • Stayed 3 nights
- • Submitted via mobile
Very outdated decoration. Lack of attention to detail. Staff seemed unhappy.
Room view. Garden. Dinner menu.
Stayed in June 2022
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Reviewed: 27 June 2022
Oscar
Colombia13 reviews3 helpful votes4.0“Disappointing three night stay”- • Leisure trip
- • Couple
- • Twin Room with Lake View
- • Stayed 3 nights
Room was small. Despite the fact that in the web page it says that transport from Juliaca Airport to the hotel in Puno (1 hour by road) has an extra charge, but they can arrange it, when the request was sent, they responded that it would have no extra cost. To our surprise, they did not honor their message, this was our greeting for our first day. Activities in Puno start early. Second day, get up early in the morning, with a temperature of - 3ºC, and there is no running hot water. Just imagine a very cold shower. For both inconveniences, the management offered apologies, and for the hot shower, my wife was able to take one in an adjacent room. Service is SLOW, but that is common factor in Perú. For the third day of our stay, breakfast starts at 0500 AM, but the restaurant opened at 0506 AM, not that bad, but there was NO COFFEE, nor the accustomed bread offering, nor butter & jam. Coffee came in at 0520, bread at 0525, but our transport was to pick us up at 0530. Summing it up, every single day there was a disappointment and an inconvenience.
View from the room was very nice, overlooking Titicaca Lake.
Stayed in June 2022
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Reviewed: 24 June 2022
Desi
United Kingdom42 reviews2 helpful votes6.0“great for a short stop but needs more warmth and character”- • Leisure trip
- • Couple
- • King Room with Lake View
- • Stayed 1 night
- • Submitted via mobile
no character
clean and friendly staff
Stayed in June 2022
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Reviewed: 6 April 2022
Glo
United Kingdom17 reviews1 helpful vote5.0“not comfortable”- • Leisure trip
- • Couple
- • King Room with Lake View
- • Stayed 3 nights
- • Submitted via mobile
It was cold, they would light the fireplace (2) in the lobby until May! There was heating in the room but not in the bathroom. When we arrived it took forever to heat up. They kept leaving the front doors open which made corridors and down to the dinning room. Okay outside during the day and under the sun.
staff was amazing, attentive and doing the outmost
Stayed in April 2022
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Reviewed: 1 January 2022
Diana
United States21 reviews7.0“Oxygen tank was a great help. Everyone was very helpful!”- • Leisure trip
- • Family with young children
- • Triple Room with Mountain View
- • Stayed 3 nights
- • Submitted via mobile
Old building.
Close to Lake.
Stayed in November 2021
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Reviewed: 25 December 2021
Karen
United States4 reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Triple Room with Mountain View
- • Stayed 3 nights
- • Submitted via mobile
They charge you extra fee just because two of my family are not US resident. They are Peruvians residents and for that reason we had it to pay extra which is ridiculous. It doesn't make sense. You would assume a local would get a discount. Instead I'm forced to pay more. Next, there is virtually no hot water. You have to run the shower for 5 minutes before it even gets room temperature. There is no way to iron your clothes or microwave for the food.
I like the location. The hotel has a pretty view
Stayed in December 2021
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Reviewed: 4 August 2021
Pauloc
United States35 reviews6 helpful votes7.0“Comfortable Stay at a a premium lake-front location”- • Leisure trip
- • Solo traveller
- • Twin Room with Mountain View (1 Adult)
- • Stayed 4 nights
- • Submitted via mobile
No elevator-sometimes it’s tough to go up the stairs when you are carrying stuff considering it’s an altitude of 3800 meters. It’s a bit secluded. To get to popular spots you will need a taxi.
The views and proximity to the Lake. The animals running around the backyard. Quiet and safe location. Very decent prices. Better food than most hotels in Puno. Very helpful staff.
Stayed in August 2021
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Reviewed: 1 August 2021
Sonia
Spain71 reviews25 helpful votes1.0- • Leisure trip
- • Couple
- • Twin Room with Lake View
- • Stayed 1 night
- • Submitted via mobile
This review has been hidden because it doesn't meet our guidelines.
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Reviewed: 1 May 2024
Farha
Colombia10 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Twin Room with Mountain View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in May 2024
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Reviewed: 16 April 2024
Targonski
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Triple Room with Lake View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 24 March 2024
Amran
United States8 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Triple Room with Mountain View
- • Stayed 2 nights
There are no comments available for this review
Stayed in March 2024
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Reviewed: 6 March 2024
Marina
Peru70 reviews3 helpful votes10Exceptional- • Business trip
- • Couple
- • King Room with Lake View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 28 January 2024
Daniel
United Kingdom5 reviews10Exceptional- • Leisure trip
- • Couple
- • King Room with Lake View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2024
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Reviewed: 21 January 2024
Nathan
United States6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Twin Room with Lake View
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2024
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Reviewed: 15 January 2024
Svetlana
Serbia16 reviews10Exceptional- • Leisure trip
- • Couple
- • King Room with Lake View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2024
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Reviewed: 24 December 2023
Aruna
United States2 reviews9.0Superb- • Leisure trip
- • Group
- • Twin Room with Lake View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2023
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Reviewed: 21 November 2023
Renat
United States53 reviews4 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Twin Room with Lake View
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2023
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Reviewed: 17 November 2023
Chloe
United Kingdom13 reviews8.0Very good- • Leisure trip
- • Couple
- • Twin Room with Mountain View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in October 2023
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Reviewed: 8 November 2023
Milos
United States141 reviews14 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • Twin Room with Mountain View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2023
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