I didn't like having to leave this wonderful place and people...

As soon as we arrived, the owner was very aware of my wife's altitude sickness, and went above and beyond to make her comfortable. The empathy and compassion of him and his entire family, as well as the entire staff is self evident for our entire stay. We have nothing but love and gratitude for their help, and will return to visit our Peruvian family again. The food is amazing the juice is hand made, as is every food, everything was delicious. Everything is spotless, it's hard to watch everyone cook and clean and not help them.

Stayed in March 2024

The elevator will not work when it is raining. But now worries, as if you will not be climbing a ton of stairs while in cusco, 4 stories worth won’t kill you!

It was clean, very clean. The staff was very attentive to all your needs. They gave me tons of pillows and extra blankets when cold, without asking. A family owned operation and they were always on call! I felt very secure and never had to worry about my safety or my property!! Liz and her father were amazing people with genuine concern for all their guests. Breakfast was always included, every morning. I had two channels on the tv in English, CNN world news and Cinemax, which was all I needed for the few hours of rest and relaxation in my room. The shower was completely new and clean with proper hot water and water pressure!! A must wherever i stay! It was a 10 minute walk to and from the main historic square, which is liked because i did not want to stay in the middle of all the action or busy car noise. It was typically a 7-10 soles taxi fare to and from the main center square when i was too tired to walk. Their rates on tours were amazingly cheap $12-$27 usd per person. I saw no need to book with anyone else!! I would definitely stay here again and I will definitely miss the family who ran this establishment. Such sweet and caring people! The person who cleaned my room was well deserving of the large tip I gave her, my room was always in order when I came back off a tour and she always had a smile on her face and was very trustworthy!

Stayed in March 2024

The hotel location is a bit of a walk from the historical center, but it our opinion it brings more positives than negatives, because you don't get all the touristy buzz around you. And if you don't feel like walking for 15 minutes, Uber will get you there in no time.

Everything was perfect! We felt so welcome during our whole stay, whatever questions we had - we got answers, help and more right away. Everyone did everything in their power to make us feel at home. The rooms are nice and clean, the breakfast is great - tamales, omelette, fruits, cheese sandwiches... Just ask, like you'd do in your parents house. Checking out felt like saying goodbye to dear family. We are definitely coming back!

Stayed in March 2024

The ambiance - it was very quiet. The hosts/ owners - quite awesome and accommodating; love love Victor and Maria

Stayed in March 2024

I tried to book more time through Booking and it said no rooms available. My friend did the same through Expedia and had same result. Would have stayed longer had the apps been accurate.

Amazing owners!! Very helpful and informative! Felt like family.

Stayed in February 2024

The staff was very personable. The breakfast was like a home cooked meal! I felt safe. The room was nice, simple, and clean. The allowed me to store my medicine in the refrigerator. They were just awesome.

Stayed in December 2023

The host was wonderful and very helpful. Couldn’t ask for a better experience.

Stayed in November 2023

N/A

Hotel was clean and comfortable. Victor and his family and crew are professional and kind! I will definitely return. I felt safe walking to and from the main square about 15 minute walk and when I had a lot of packages it was an inexpensive taxi ride.

Stayed in October 2023

Nothing

We had an amazing stay at Ureta Hotel, Victor and his family took such good care of us and went above and beyond. It was a quiet location, within easy walking distance of the centre of Cusco. A great place to settle for a couple of days whilst adjusting to the altitude and to get lots of recommendations.

Stayed in October 2023

N/A

Ureta Hotel is clean, comfortable and a great value! Victor, his wife and all of the staff are exceptional! They made me feel at home. The breakfast is wonderful and it is a 15 minute walk to Plaza de las Armas and convenient walking distance to other areas as well.

Stayed in October 2023

One advice piece for future guests: be mindful of the shower's temperature. The hot water can be a bit intense, with the cold water not quite balancing it out. I'm unsure if it was unique to my room or a more widespread issue. However, this small detail aside, my stay was satisfying.

I first learned about Ureta Hotel from the Two Soles Abroad channel on YouTube. Victor (the hotel wonder) and his team made me feel incredibly welcomed when I arrived. The hotel's offerings were thoughtfully chosen, from a complimentary airport shuttle to a diverse selection of teas and coca leaves, useful for those adjusting to the altitude. Living in Quito for a year gave me a head start there. The daily fresh towels and the consistently delicious breakfast were highlights of my stay—a special thanks to Liz and Rosa, who helped with my last-minute Machu Picchu plans.

Stayed in October 2023

Thee was nothing not to like.

We were welcomed like family. We arrived at night and was received with hot tea in the dining area while are bags were being brought up to our rooms. Breakfast was amazing the next day! And even kept our baggage after check out so that we can freely tour the city of Cusco before our flight. Top Notch!

Stayed in October 2023

Nil

The owner/manager Victor was so very helpful when I needed to fly home for a family medical emergency. He went above and beyond to help me and was empathetic as well.

Stayed in September 2023

This place is a total gem! Super quiet, so you'll get a good night's sleep. The breakfast? Amazing! And the owner and his crew? Super friendly and always there to help out. Definitely give it a try if you're in the area.

Stayed in October 2023

Nothing

Our host, Victor and his family treated us like their own family. They are super kind, very hospitable and did outside the box to make me and my fiance stay memorable. It was hard and sad when we had to check out. The room is spacious enough, clean, and in strategic location. I would recommend everyone who is planning to come to Cusco to stay at Ureta Hotel!

Stayed in September 2023

Bit of a walk from San Blas district, but Uber is so affordable it doesn’t matter!

Caring, kind owners. Husband went out of his way to make me feel at home. Breakfast was great, and the hotel was not noisy like the other two I had stayed at in Cuzco.

Stayed in September 2023

Super clean, modern, and beds were very comfortable. Nice wool blankets kept us warm when the sun was down. Breakfast in the cafe lounge was perfect! The sunshine warmed us as Victor, the owner, served us a mix of local foods. Heading out early for a tour? Victor will be up to make sure you are picked up for your tour and sends you off with a snack box. Victor and his staff are your extended family! They will look after your every need! Including recommendations on tours, eateries and shopping!

Stayed in July 2023

When I booked hotel, I thought I paid for the hotel through booking.com but then found out it wasn't paid so wonder what the point of booking through you is? I recommend booking directly through the hotel

Very accommodating. Kind owners. Free pick up at airport. Breakfast included

Stayed in June 2023

This is without a doubt the best hotel in Cusco! Not because it is luxurious or fancy, but because of the overall atmosphere. You will feel like visiting a family - the one you actually like. Victor, the owner, is an amazing person who makes you feel right at home. If you're not spoiled and arrogant, you might just make a friend for life. The price of the room is really good, and it comes with breakfast (and coffee 😃) and a free ride to and from the airport. The rooms are clean, and the beds are very comfortable. We were worried that we would get cold at night because Cusco can get chilly, but the rooms are very well isolated, and we didn't hear any noises from other rooms (even when the hotel was at full capacity). If you get cold at night, though, you can rent a heater for a few dollars a day. The showers have HOT water, and we've never run out. If you have an early morning, Victor will be up to make sure you have snacks ready for your trip. We got even luckier, and when we were going to Machu Picchu at 4am, Victor personally drove us to the train station. He has a heart of gold. Also, if you don't speak Spanish, make sure your phone's translator app is ready so you can communicate with Victor and everyone else in Cusco. You are in a different country, so don't expect locals to speak any other language than their own. When we go back to Cusco, we will definitely stay in Ureta, and we recommend this hotel to anyone.

Stayed in November 2022

The staff and their customer service is top notch. They are very friendly and helpful. Moreover, they really do whatever is needed to assist.

Stayed in October 2022

Helpfulness and kindness of the manager / owner, Cleanliness, Quietness

Stayed in October 2022

Only small downside was it is located in a kind of odd side street that ubers and taxis seemed to have a difficult time finding.

I can't say this enough. The staff were the nicest and most helpful ever. Everything was comfortable and clean and the hot showers were amazing!

Stayed in October 2022

away from city center but closer to airport

very helpful staff especially Benito

Stayed in October 2022

Everything was great

Staff was incredibly nice

Stayed in October 2022