Very friendly staff, very helpful, with good recommendations for activities.

Stayed in January 2024

The hot water didn't work properly so we didn't get many hot showers - usually warm or lukewarm. Beds were very hard

Breakfast was interesting and convenient - delivered to our room. The fresh fruit was especially delicious. Staff were extremely helpful throughout the stay. Wifi was fast

Stayed in October 2023

Staffs are very friendly and free hot drinks. Location is great too!

Stayed in September 2023

Very comfortable bed, super helpful and friendly staff, close to everything. Very nice breakfast

Stayed in September 2023

It was a bit cold in the evenings but it is what it is: hot, sunny days and cold nights. Sometimes problem with the internet.

Welcoming stuff, always smiling and helpful. Property clean, hot water, free tea. My room was spacious and there was a private bathroom inside. Breakfast delivered to the room. I really enjoyed my stay in Puno.

Stayed in September 2023

Everything was good. We had nothing to complain about our stay at the hotel.

We stayed just one night in the hotel. The lady at the front desk was very nice and helpful. She offered us a lot of useful information and even helped us carry our heavy luggage upstairs to the room. The hotel is located in the center of Puno, just a block away from the Plaza de Armas, restaurantes, banks and shops. The front desk has a mini hair dryer that we could borrow. There's self-service free tea and coffee in the lobby 24 hours. We had to leave early to catch a bus and the hotel served us hot breakfast in the room and helped us call a taxi as well. The hotel is 100% recommended.

Stayed in June 2023

Near the main square. Extremely helpful owner. Good breakfast. Big room, comfortable beds.

Stayed in June 2023

Cold!

Great location. Lady at reception was super friendly and helpful. Clean, good price, pet friendly.

Stayed in May 2023

It was a little cold when we were there, but you get a bunch of blankets, and heating is available for rent.

The staff is amazing, really friendly and helpful. The room was big and clean, a decent breakfast was delivered to the room, great location.

Stayed in May 2023

We couldn't speak more highly of our hostess who helped us so much throughout our stay. We got stuck in Puno due to the political situation and our hostess went above and beyond. To keep us safe, to ensure we had everything we needed when shops and restaurants were closed, to help us organise a method of transfer to be able to leave to Bolivia. Nothing was too much for her, she took initiative so many times to help us and everything with a smile. We are so grateful for all her help. Also, the best wifi connection AND the best shower (hot + decent pressure) we've had anywhere in Peru and Bolivia.

Stayed in January 2023

Best staff

Stayed in October 2022

Nothing to say here

The owners are so lovely and friendly we immediately felt so welcomed. There is free tea available at a little table in reception. Room was comfy and spacious. Breakfast was delicious, brought to the room (at 6am for us as we had a 7am bus) location is good.

Stayed in October 2022

Breakfast was made and brought to your room, which is a nice touch. The staff were absolutely fantastic in letting us leave our bags and coming and going for a while after we had checked out, super helpful for us and We are very appreciative for that.

Stayed in August 2022

amazing stay! very close to main square, kind employees who helped us with an early breakfast (that you get served in the room). clean and big room, hot shower

Stayed in July 2022

The rooms can get cold at night (if you dont get a heater that's extra) and sometimes there is no hot water (I guess when there are many guests and everyone takes shower).

Good rooms, clean, very central location and super nice and helpful staff.

Stayed in July 2022

Wi fi weak

Very friendly staff, comfortable rooms

Stayed in July 2022

Bed and pillows could have been more comfortable and it got a little cold but there may have been an option to request a heater. Overall it was a decent place for a short stay.

Good little hotel, we used laundry service (good price - 11soles) breakfast was decent and included fruit, tea and eggs delivered to room.

Stayed in July 2022

Very nice localization, near to the Plaza de Armas and restaurants. The staff was very amable with my dog and they helped us with everything, including tours and the transfer to the airport. I highly recommend this hotel!

Stayed in June 2022

Wifi is slow for someone like me who's traveling and working at the same time. But if you're someone who needs wifi just for entertainment, then I would give this hostel a 9.

Great location, fulfilling breakfast, was able to rent a heater, hot shower, daily room cleaning , warm bed, bright room with big windows, and very helpful staff.

Stayed in May 2022

Very cold in the room (like in other places in May).

They arranged breakfast in our room before the scheduled one, because we had to leave early for the tour. They had a hairdryer and coca tea always available. We could leave our luggage in the hostel until we returned from the tour. Good service for the price we paid.

Stayed in May 2022

Clean, spacious room, breakfast delivered to room , good localization , wifi working without problems

Stayed in April 2022

Very comfortable, clean, and the host is very nice and helpful to keep luggage and help. I did not put 10 only because the shower is less hot on the morning: take your shower in the evening or afternoon and everything is perfect

Stayed in April 2022

The staff (especially Janine who was very nice and helpful), the cleanliness, the location near the "plaza de armas"

Stayed in April 2022

Helpful staff.

Stayed in March 2022