Avenida Ferrocarril S/N, Valle Sagrado, Urub 01 Urubamba, Peru
#2 of 42 hotels in Urubamba
Guests' ChoiceBased on 47 hotel reviews
9.5Cleanliness
9.9
Comfort
9.8
Location
9.5
Facilities
9.7
Staff
9.5
Value for money
8.7
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 24 April 2024
Susana
United StatesThere’s not many restaurant selections nearby. The water pressure in shower was very low.
Perfect stay. I loved how PeruRail was a few feet away. I loved the aroma as soon as you stepped in the door. Breakfast was excellent. The room was just lovely. Staff were so polite and attentive.
Stayed in April 2024
Reviewed: 7 March 2024
Miguel
ColombiaIf you are visiting Valle Sagrado you should definitely stay here 100%!!!!
Stayed in March 2024
Reviewed: 28 January 2024
Lavanya
United StatesExcellent stay! Rooms and facilities were outstanding.
Stayed in January 2024
Reviewed: 9 September 2023
Jonathan
Costa RicaNothing!
The interior decoration and amenities were top notch. The breakfast buffet was the best we experienced during our trip to Peru and the heated pool and hot tubs were great for a relaxing evening after tours.
Stayed in September 2023
Reviewed: 5 September 2023
Kelly
PeruThat the cost for a box of tampons at their store was 40 soles which is 100% more than any pharmacy in Peru. Also because of their unique location it can be challenging to find an Uber to move around the valley and private taxis tend to be very expensive ($70usd).
The hotel is beautiful, quiet, next to a peaceful river and surrounded by trees and green areas. My suite facing the gardens was spectacular and my bed and pillows were the most comfortable I have used in my life. The breakfast buffet which runs til 10am was exquisite and the tea station was the fanciest I have ever enjoyed. The best part of the hotel however were the PEOPLE. It's clear to me from the moment I entered and every call I made that these professionals have not only studied about hospitality but have received countless trainings because they really do their best to make you feel like a king and queen. Incredibly kind, smart, and warm humans. I slept soundly, danced freely with their jbl blue tooth speaker and enjoyed a very memorable bubble bath. Their pools and spas were gorgeous and their private beer bar was delightful. When you go be sure to make time to sit and read outside the breakfast area to see the urubamba river and watch the birds and butterflies. I drank many teas outdoors and I will always remember those quiet moments. When you go to the game area definitely enjoy a round of Sapo 🐸 and Id you don't know how to play ask a staff member. it's a traditional Peruvian game that can be enjoyed alone or with friends.
Stayed in September 2023
Reviewed: 15 June 2023
Brett
United Kingdomrestaurant a bit canteen like
beautiful location and perfect spot to visit Maccu Picchu from.
Stayed in June 2023
Reviewed: 23 May 2023
Ciprian
United Stateseverything
Stayed in May 2023
Reviewed: 16 April 2023
Simone
United KingdomNothing
Spa, restaurant and beautiful room
Stayed in April 2023
Reviewed: 20 December 2022
Soldevila
United Stateslobby, wood work, game room, spa
Stayed in November 2022
Reviewed: 24 November 2022
Ed
Puerto RicoEverything was excellent!
The breakfast was excellent
Stayed in November 2022
Reviewed: 20 November 2022
Victor
Puerto RicoOne night the hotel hosted a private event outside with a wood burning oven and the smoke got inside our room. It was really bad, the hotel staff tryed to mitigate the problem but the room smelled like smoke all night and our clothes got the smell s well. I complained with front desk and they sent a person to mop the floors; that didn’t resolve the problem. Our list night at the hotel wasn’t very pleasant because of that situation.
The hotel has a gorgeous architecture and the settings are wonderful. Very clean and the staff couldn’t be nicier. We felt welcome and safe. The breakfast included is really good.
Stayed in November 2022
Reviewed: 16 September 2022
April
United Statesmainly an issue with my booking not the hotels fault but they helped me resolve it
rooms are super cozy and comfortable beds. exceptional amenities! Even had a harp player at breakfast. breakfast is a huge spread and the pool and jacuzzi awesome.
Stayed in September 2022
Reviewed: 3 July 2022
Jonathan
United Kingdomthe wine was a bit pricey
Everything! the hotel itself is in a fantastic setting in the valley by the river. The building is contemporary but in keeping with its setting and the decor is to a very high standard and very stylish. The rooms were fantastic. very good size, great aspect onto a lawn, beautifully decorated and very well maintained. the staff are all fabulous- without exception. Isaac the concierge persevered in trying to get ahold of us while we were on the Inka trail to arrange to collect us at a town near the hotel while he then arranged for our bags to be collected from Cusco and brought to the hotel. Raul and the waiting staff could not have been more attentive. and the food and drinks (a bit pricey) were excellent!
Stayed in July 2022
Reviewed: 27 June 2022
Fabio
BrazilOverall overpriced, comparing to other 5-star hotel in the Sacred Valley. Mandatory taxes for experiences ( you could at least have the option to choose or not). Indeed, overpriced transfers to Cusco
1) Pools, jacuzzi and sauna 2) Sustainability actions towards plastic-free (still some plastic bags, but efforts to replace them for tissue and paper bags) 3) Interior design décor 4) Breakfast with local andean dishesand fresh juices
Stayed in June 2022
Reviewed: 25 June 2022
Dominik
GermanyShoe service was 30 minutes late, which delayed our departure. Photos of rooms could use an update (look much more 90s than the actual rooms which are very nice)
Very good breakfast and Spa area
Stayed in June 2022
Reviewed: 19 June 2022
Alejandro
MexicoEverything in the hotel was perfect; the spa, pool, food, service.
Stayed in June 2022
Reviewed: 14 June 2022
Cecilia
PhilippinesThe hotel is beautiful and so are the grounds, very peaceful. The restaurant and spa services were incredible.
Stayed in May 2022
Reviewed: 22 March 2022
Ebba
United KingdomWhen we arrived we were held at the front gates for quite a while as the doorman couldn’t verify our booking even though we’d received correspondence from hotel staff earlier in the day. After a long journey it was frustrating and we’d prefer to have gone through this process at the reception if at all. Other than this issue the service was exceptional. Our only other gripe was the lack of any vegan options on the menu, the waiter was as helpful as he could be but you’d expect more in 2022 from such a nice hotel! Overall we definitely had a great experience!
It was very clean, the room and bathroom were spacious, the service was almost perfect and the grounds were beautiful!
Stayed in March 2022
Reviewed: 19 March 2022
Pengxin
PeruPerfect and thoughtful service
Stayed in March 2022
Reviewed: 26 December 2021
Roxana
PeruSpa is great. Nice and comfortable rooms and great service
Stayed in December 2021
Reviewed: 22 November 2021
Marko
United StatesThis was the best accommodation that we had for our 3.5 week tour of Peru.
This facility was amazing. We enjoyed the pool and spa, the walk around the complex and meals. The staff were extremely friendly and helpful. The location is great for exploring the Sacred Valley. The resort and location are highly recommended.
Stayed in November 2021
Reviewed: 9 August 2021
Bettina
PeruThe restrictions for COVID were too intense and did not allow to enjoy fully of this expensive hotel. First, the access to the swimming pool was so limited that I had to book with three days of anticipation to have a decent access time (otherwise was left 8am or 9pm, which is complicated with a little baby). The swimming pool is one of the reasons why I chose to stay at this hotel. Second, the menu was very limited (we had to choose between 5 starters, 6 main dishes and 3 desserts). I guess that this limitation is due to COVID measures. But once more it is too extreme. When you go to such an expensive hotel you expect to have a nice variety of food. Not saying that the lemon pie was extremely expensive for the size - size of the palm of my hand - and the taste (56 soles - for Peru, it is very expensive). Third, the staff is very nice but not well trained. Finally, since I booked through Booking.com, the hotel made paid an extra of $30 per day to be able to access all the amenities (ex. swimming pool) or to the group activties they offer. We did not want to participate to any of their group activies but they told us that it was a mandatory paiement. I trully believed that the access to the swimming pool was part of the bedroom price. I really did not appreciate it!
The amenities are very nice (swimming pool, rooms with access to a private garden). The location is perfect with its own train station to Machu Picchu. I liked the fire place in the lobby.
Stayed in July 2021
Reviewed: 24 September 2023
Anonymous
Canadacleaning
swimming pool
Stayed in September 2023
Reviewed: 29 December 2023
Paul
United StatesThere are no comments available for this review
Stayed in December 2023
Showing 1 – 25
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