Avenida Hermanos Ayar 401, 84 Machu Picchu, Peru
#8 of 94 hotels in Machu Picchu
Guests' ChoiceBased on 210 hotel reviews
8.8Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.8
Staff
9.5
Value for money
8.3
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Adrian
RomaniaThe rooms itself started already to get degraded ( it needs some improvements) We received hygiene kits just for one person (our room was supposed to be a family one) Overall a little bit expensive for what you get
The room that we had was really big, with a nice view over the mountains and river. We had mini bar, where we found some complementary drinks The breakfast was good ( besides the buffet, you have a menu to choose from)
Stayed in May 2024
Reviewed: 8 May 2024
Sarah
United StatesGreat location, staff was nice
Stayed in May 2024
Reviewed: 21 April 2024
Christina
United StatesA short walk from the busy center of town. Just 5-minute walk to the train and bus station. Beautiful and comfortable rooms. Hotel next to the river. They stored our luggage for us while at Machu Picchu. Breakfast was excellent and the restaurant was a nice relaxing place to eat and get a drink.
Stayed in April 2024
Reviewed: 16 April 2024
Tania
United KingdomTo be honest the river looks great but is really noisy - ask for room at back!!!
Nice & clean boutique property just on edge of main town. Rooms at front overlook fast flowing river and mountains - fab views! Staff really helpful.
Stayed in February 2024
Reviewed: 11 April 2024
Teresa
United KingdomThe isolation of the bedroom and bathroom windows, there was a lot of noise from the river
All the staff were extremely kind, flexible and helpful. The breakfast was excellent
Stayed in April 2024
Reviewed: 9 April 2024
Leonardo
BrazilThe cabinets were smelly.
Stayed in April 2024
Reviewed: 6 April 2024
Craig
New ZealandView out the window, poor lighting in the room
Convenience - someone came and got our bags from the train station so we could straight up to Machu Picchu. Also gave us a little later to check out and could hold our bags. Comfortable and would stay there again. Nice selection for breakfast.
Stayed in April 2024
Reviewed: 24 March 2024
Matthias
SwitzerlandModern hotel, with comfortable rooms and a great breakfast buffet. The Restaurant of the hotel was super nice and the staff of the restaurant was exceptional, they were super attentive and gave some great tips on what to do.
Stayed in February 2024
Reviewed: 21 March 2024
Robert
GermanyNothing
Clean, efficient, modern hotel. Decent enough breakfast.
Stayed in March 2024
Reviewed: 6 March 2024
Raul
United StatesThey can replace the electrical outlets. Had trouble getting my phone to charge or even turn on the lamp.
Great location and great staff. They were able to accommodate us in our stay especially as my girlfriend got sick and she had to stay behind at the hotel for the day. Breakfast was convenient and well crafted. And we had a nice view facing the river and the mountains so that was great.
Stayed in March 2024
Reviewed: 24 February 2024
Hsiaohan
TaiwanNone
Friendly service
Stayed in February 2024
Reviewed: 20 February 2024
Yury
United StatesReally nice that hotel had someone waiting to greet us at train station to walk us to hotel.
Stayed in January 2024
Reviewed: 31 January 2024
Sophie
United StatesBeautiful location and very attentive staff. Loved that they really took advantage of the location and had many windows lining the walls.
Stayed in January 2024
Reviewed: 29 January 2024
Elaine
United StatesFood was adequate, not great!
Location—👍away from congested area. Overlooking river and great Mountain View’s.
Stayed in January 2024
Reviewed: 16 January 2024
Vera
United StatesFirst room I got was towards the street, it was noisy and it was not possible to open windows because there were two popocorn machines that would smell the room up.
Amazing hotel with extremely friendly staff and willingness to facilitate. Jimmy was so helpful but all the staff was great. I went to other more upscale places but Inloved staying in this hotel.
Stayed in January 2024
Reviewed: 9 January 2024
Daniel
Czech RepublicYou need to order breakfast option at least 30 min in advance else you can miss your bus to Machu Picchu :-)
I'd say almost everything was quite ok.
Stayed in December 2023
Reviewed: 3 January 2024
Jennifer
CanadaNeed extra blankets
Location, rooms, food
Stayed in January 2024
Reviewed: 30 December 2023
Hongjie
United StatesThere is a bit of down hill walking, especially with a heavy luggage.
Great mountain and lake views. It was a bit noisy during the night, but not a big of deal.
Stayed in December 2023
Reviewed: 27 December 2023
Victoria
AustraliaEverything. We loved it. The room was mlarge with a fabulous view, it was warm and we had loads of very hot water. Breakfast had a big choice and was excellent. The bed was very comfortable and big and the staff helpful and friendly.
Stayed in December 2023
Reviewed: 20 December 2023
Alan
United StatesView
Stayed in October 2023
Reviewed: 19 December 2023
Shin
ColombiaOn arrival, they came to pick us up at the train station. After check out, they kept our bags, and delivered it to the train station at the time of our departure. The staff spoke English. and were very friendly and sincere! The hotel is very close to the bus station to Machu Pichu!
Stayed in December 2023
Reviewed: 6 December 2023
Robert
United StatesCould use a little updating like carpet. But over a great place
Beautiful view from the room. Two large windows open up with views of the Urubamba river. It’s a little older and can use some updates but it was perfect for the one night after our MP trip.
Stayed in November 2023
Reviewed: 6 December 2023
Julie
Canadabeautiful room, amazing showing, super friendly and helpful staff, perfect location
Stayed in November 2023
Reviewed: 23 November 2023
Brian
United StatesClean, well priced, and great staff. About the best you can do in the city other than the most expensive accommodations. Probably the best value overall.
Stayed in November 2023
Wedel, Germany
Nafpaktos, Greece
Pitlochry, UK
Hvidovre, Denmark
Denizli, Turkey
Amsterdam, Netherlands
Faxe, Denmark
Kaletnik, Poland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content