Pasaje Romeritos Nro. 402, Cusco City Centre, Cusco 01 Cusco, Peru
#24 of 288 hotels in Cusco
Guests' ChoiceBased on 100 hotel reviews
9.2Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.0
Staff
9.8
Value for money
9.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Riaan
South AfricaN/a
Good breakfast. Ideally located in old town close to all major city sights.
Stayed in May 2024
Reviewed: 12 May 2024
Carmen
RomaniaNothing
The hotel has a very good location in Cusco and it has a lot of character. It is an old building but it has everything you need to have a comfortable stay. The personal is very helpful and breakfast is decent.
Stayed in May 2024
Reviewed: 10 May 2024
Lois
CanadaWe loved the historic setting of this charming hotel. The light filled seating area on the wooden balcony and inviting courtyard were peaceful and welcoming. Big thanks to the friendly staff and especially Juan who helped organize our taxi to Pisac.
Stayed in May 2024
Reviewed: 10 May 2024
Bagya
United StatesNot having fan is all..
Ambience and service from staff and the location
Stayed in May 2024
Reviewed: 9 May 2024
Dayna
United StatesBeds were very very firm.
Wonderful place. Super friendly and helpful staff. Quiet but centrally located. Place was exactly what we needed.
Stayed in May 2024
Reviewed: 8 May 2024
Wendy
United StatesThe bathroom was just ok, but probably hard to update a historic property.
We loved the location and historical significance of the property! The rooms were big and comfortable. The staff was amazing!! So kind and helpful!!
Stayed in May 2024
Reviewed: 8 May 2024
Riaan
South AfricaNone
Location, location and location
Stayed in May 2024
Reviewed: 7 May 2024
Martha
United StatesThe breakfast wasn’t great .
Great location, nice rooms and very clean. Staff was very helpful and nice.
Stayed in May 2024
Reviewed: 2 May 2024
Tim
BelgiumFlexibility on the check-out, which I mistakenly assumed to be at mid day. Nice breakfast, friendly staff, good room to share by two.
Stayed in April 2024
Reviewed: 29 April 2024
Rina
United StatesThe rooms are clean, comfortable and spacious and have a Peruvian feel to them. The breakfast is simple, but so delightful. There is always tea available. The hotel layout feels like the movie Encanto. The best part of the hotel is the staff. Each person from the reception to to the breaksfast staff were caring and thoughtful. They even called me one morning I slept in to make sure I wanted breakfast. They helped to arrange my taxis and the laundry service is very very affordable. It did it three times in a week. Best place!
Stayed in April 2024
Reviewed: 26 April 2024
Elizabeth
United StatesBoth twin beds in our room were very loud and squeaky. Every time one of us rolled over we would wake everyone else up.
Unaytambo is a beautiful hotel and has the friendliest staff. They have delicious breakfasts and are close to the main square. They are just far enough away from the square to be in a quiet area too.
Stayed in April 2024
Reviewed: 21 April 2024
Nina
CanadaNothing
The staff, the hotel, the room
Stayed in April 2024
Reviewed: 20 April 2024
James
United StatesNo soap provided in the room???
Great location, host was very helpful with local information and allowed us to store our luggage while visiting Machu Picchu.
Stayed in April 2024
Reviewed: 12 April 2024
Are
UruguayPerfect location, on a quiet pedestrian street right in the city centre. Walkable distances to any point of interest. Hot water, decent water pressure and very good breakfast
Stayed in April 2024
Reviewed: 7 April 2024
Vidya
IndiaNA
Attentive staff and great view from the room
Stayed in April 2024
Reviewed: 28 March 2024
Imahiko
United KingdomHeating system is only working for beds area, so reception on the room area is a little bit chilly
Spacious room in historical buildings and atmosphere, friendly and supportive staffs and good location
Stayed in March 2024
Reviewed: 22 March 2024
Kenneth
CanadaNothing. For the money the facilities met expectations. Staff exceeded expectations.
The staff were amazing. Good breakfast. Quiet location but not far from the main plaza. And it's worth mentioning again, amazing staff. Front desk very attentive whether it was the day or night shift. Well controlled access into the building, very safe
Stayed in March 2024
Reviewed: 21 March 2024
Kenneth
CanadaHad a problem with the laundry service not properly rinsing and drying clothes. They complained to the service & the fee was dropped.
A boutique hotel with a 5 star staff. Everyone was friendly & accommodating.
Stayed in March 2024
Reviewed: 10 February 2024
Geraint
United KingdomBeautiful traditional style and friendly staff that go the extra mile - we got up very early most mornings and they stayed up to make us breakfast and let us in
Stayed in February 2024
Reviewed: 28 January 2024
Roman
GermanyNothing.
The hotel is located in the center of Cusco, all the main museums and places of interest are close to the hotel. It is a historical building with a cosy inner yard. The room was not big, but comfortable and you can feel the atmosphere of old house. The stuff was very very helpful and generous, they do everything for you to feel like at home there.
Stayed in January 2024
Reviewed: 25 January 2024
Luciana
BrazilThe bathroom is small (which is comprehensive due to the adaptation in the colonial building), to us it wasn't a problem.
This hotel is special, very well located for anyone that wants to know Cusco historical center. It is in a colonial construction right in front of the Qoricancha (Sun temple), it has an original inca door as main entrance. The staff was very helpful and atencious all the time. The patio, the room and the history of Cusco in every corner of the hotel are so charming and made us feel involved in the culture. The breakfast is really good as well and we loved that we were offered coca tea as we arrived.
Stayed in January 2024
Reviewed: 16 January 2024
Russ
United StatesSuper cute and charming hotel nestled into an Inca structure.
Stayed in January 2024
Reviewed: 16 January 2024
Eric
United StatesVery good breakfast
Stayed in January 2024
Reviewed: 8 January 2024
Ostara
Hong KongNothing!
The Staff was super friendly and helpful! The hotel was lovely and comfort! Breakfast was yummy! The room was cozy. Everything was good!
Stayed in December 2023
Salou, Spain
Guanajuato, Mexico
Manama, Bahrain
Tucumcari, USA
Lipari, Italy
Mirissa, Sri Lanka
Patong Beach, Thailand
Pattaya South, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content