every staff member was extremely warm and welcoming! they went above and beyond to ensure our stay was absolutely perfect! the food was phenomenal and was honestly the best dinner i’ve ever had! the staff picked us up and dropped us off at the train station on time and made us feel safe at all times. we felt so pampered and spoiled!! it was truly a breathtaking and spectacular experience, i cannot recommend it enough!! i would definitely book again!

Stayed in April 2024

The views were amazing. And the room was great as well. I love the staff, they were very helpful and nice. Amazing food and drinks!!!

Stayed in March 2024

There is no complaints for this hotel.

Amazing place , staff, views , and food .

Stayed in March 2024

Amazing view from room. Staffs are warm and helpful.

Stayed in February 2024

Nothing!

Staff is so friendly and helpful! We got in late so they delivered a delicious dinner to our pod! Overall a truly incredible and fun experience!!

Stayed in February 2024

Nothing!

Everything ! Unique experience, the staff was so attentive, beautiful location with breathless views. The food was great and gad all the comfort and amenities needed!

Stayed in January 2024

Everything wS perfectly done!

Service, staff, location, uniqueness, food and activities!!

Stayed in January 2024

Nothing.

It was insanely beautiful. The location was amazing. I’m from Alaska and seeing the glacier capped peaks was so sweet. Our capsule was secluded from the others which was nice. The hike up to the capsule was so amazing with all the lichen, moss, succulents and flowers along the way. The bed and pillows were so comfortable. It’s like they engineered the pillows to fit just so against the capsule wall. It was perfect. AND THE JUCUZZI inside the capsule!?!? Are you kidding me!? It was incredible!!!

Stayed in December 2023

Loved everything

Staying in a pod hanging from the side of a mountain was absolutely magical! It exceeded my expectations from the moment we arrived - side note - Their customer service and hospitality is superb.

Stayed in October 2023

There was a lot of condensation on the windows at night and in the morning. It also gets very cold in the evening. There is a heater and blankets enough, so you once you're in bed, you do not have to be cold.

It was a great experience to sleep in this suite on the Mountain. The vieuw was spectaculair. It is easy to reach, walking up a path that is not at all difficult or long. The jacuzzi is a bonus.

Stayed in October 2023

nothing - dinner, breakfast, personnel, everything is worth the money

If you are looking for adventure and a life time experience - here you go. Thank me later.

Stayed in September 2023

AMAZING stay!

Stayed in September 2023

it was a bit hard to get to, but that’s what you have to do if you want to stay in such a beautiful spot.

Everything

Stayed in June 2023

Such a great memorable experience waking up in the clouds. Plus the climbing was exceptional

Stayed in April 2023

Nothing, the hotel, staff and service were incredible.

I liked everything about my stay. The staff were very kind and attentive. The room was incredible and the view was unbelievable, words or pictures just don’t do it justice. The food was so good using fresh ingredients and of high quality.

Stayed in December 2022

We went in the dead of winter and we were not prepared for the cold. They gave us a portable heater but due to the nature of the domes, there will still be a slight draft. Its not a big deal. They have loads of blankets and we were super warm under the sheets.

It was truly a memorable experience - one no one would forget any time soon. We had the most amazing stay at Vertical Sky. Rooms are so beautifully decorated and comfortable. Before we even arrived, they checked with us to make sure we were able to make our way there (not the easiest route for taxis) and could arrange transport for us. The moment we arrived, we were treated like VIPs. Everyone we met was really professional, helpful, kind and friendly. They made the effort to remember our names and to take special care of us. You will have to trek to your rooms a little but its worth it as the rooms had spectacular and out of the world views. The price you pay for the experience includes activities such as flying fox, via ferrata and its highly recommended that you partake in this. The guides at the hotel were extremely professional and great fun. Also, we had dinner included and it was proper high quality food given to us. Bartender was really great and they had an amazing selection of alcohol. I just wish I could have stayed longer. I will be back!

Stayed in July 2022

Only staying one night. We should have extended it by another day!

Staying at Vertical Sky Suites was an amazing experience! We stayed in a dome and the views were absolutely gorgeous. While there isn't a heater, the blankets were enough to stay warm while sleeping. We had dinner and breakfast there and the food was very good. While there, we also did the activities they have on the property (climbing and zip line), which made the stay even more adventurous. All of this was great, but the best thing about Vertical Sky were the truly wonderful people working there. José was so kind to arrange taxis for us and helped us plan our day. Our train was late getting in, but he stayed in contact with me and was flexible. Juan Carlo was our guide while climbing and he made sure we were doing ok and he took pictures for us since our hands were too busy hanging on to the ropes. Every other person we met was extremely kind and helpful. Staying here was a highlight of our trip and worth every penny.

Stayed in June 2022

the adventure

Stayed in June 2022

N/A

Location, staff, view!

Stayed in June 2022

The hotel should significantly improve communication on a couple of points: - the only way to get there is by using the transportation they offer (cabs might refuse to arrive there as it's a very complex montain road). My suggestion would be to include it in the price of the room - it's "Glamping" (not an hotel) hence expect lack of hot water and not a fully insulated room. It's still beautiful but just to set expectations Hence if you value the overall experience it's the place to go, but if you don't plan to do the activities or have dinner there, then it might not be worth the price for you

The overall experience at the hotel was amazing. The quality of the welcome dinner and breakfast were exeptional and the staff very friendly and helpful. Moreover the activities organized by the team (zipline, climbing, ...) were fun and informational.

Stayed in April 2022

none

the view was amazing! also the staff was very nice really helpful

Stayed in May 2022

Location location location. Best views of all of Peru anytime of the day! Service is beyond what you can imagine! Jose, Luis, Juan Carlos, and chef Samuel love what they do. You can see they pour their heart in their work. The activities are amazing! I never thought the hanging bridge was that long, the zipline is longer than expected. Expect to have adrenaline pumping activities! Oh did I tell you food is non-stop with their five course dinner and breakfast! Best food in Cusco-Ollantaytambo!

Stayed in April 2022

This review has been hidden because it doesn't meet our guidelines.

Due to safety rules the staff have to escort you to and from your capsule each time, which is a bit frustrating as you feel a little bit like a prisoner as you can't freely come and go as you please. In the morning on the second day we were told breakfast was at 9am but our 'guide' didn't turn up until 9.40am as they had a problem. Ordinarily that wouldn't matter but we had a taxi booked from Ollantaytambo town and because we were late to breakfast and late to start the adventure activities we couldn't do them all (missed out on the zip line and tree planting) which was a shame. It was also pretty scary at night having to descend into our capsule as they have no lighting on the ladder or illumination of the path, so if you have a headtorch, take that - would have been useful to have been told to bring one when we booked. We thought that the prices of things in the minibar were way overpriced, but name me a hotel minibar that isn't?! Also, we had a rainstorm for a lot of the night which led to water leaking through the entrance to our capsule. I had to get up in the night and put towels down to soak up the water, so they need to consider a better way to seal the capsules. It's also pretty scary opening the windows so maybe a more convenient way to open them would be a good upgrade.

Vertical Sky is not just a hotel but an experience, so don't look at the price and think it's expensive and look elsewhere but consider all it has to offer. We were the only ones there but treated like VIPs from the moment we arrived. We enjoyed a delightful pisco sour welcome drink, had a fantastic lunch (not included and prices in USD and around $25-30 for a main) and were escorted to our capsule to soak in the views (after the ever so slightly terrifying harnessed descent down a 25ft ladder). The capsule itself had a 2 person jacuzzi bath and a double bed with a ton of blankets which were snuggly! We also were treated to a fantastic 5 course dinner (included in the price) and a cocktail making class and had a wonderful breakfast the following morning (both also included). We also did the adventure activities the following morning - the via ferrata, crossed the scary bridge which wouldn't look out of place in Squid Game but sadly ran out of time for the zipline and the tree planting. All in all, it was expensive but as an experience was unbeatable - hanging off the side of a mountain while a thunder/lightning storm is raging around you is pretty unforgettable!

Stayed in November 2021