- moldy - have to ask for hot water to be turned on

- walkable to downtown and water view - smart TV and wifi - late checkin (1am) - whatsapp communication with staff

Stayed in September 2023

Price value was really great

Stayed in April 2023

The manager charge me an extra 10% gor 'hotel tax" that doesn't exist in Perú. Also she Is disrespectful

The location Is great

Stayed in January 2023

Good afternoon We booked at this hotel, my credit card was not charged at booking, when we arrived we paid cash as we were 3 individual ladies, each paid their own portion. Today I noticed that my credit card has been debited the full amount again. I am requesting that this payment is reversed back to my credit card. I wait on your soonest response, not sure where else to do this complaint, I hope it gets sorted. I have copied and paste it below the email from my bank....... Scotiabank Hi POLYANA, There was an authorization for $100.46 BBD at IZI*HOTEL VIRREYNAL on your Scotiabank Credit Card ***7751 at 05:17 pm AST. If you didn’t do this, call the number on the back of your card.

Stayed in December 2022

The owner! From the moment we stepped in the hotel that woman was trying to charge us everything. She charged 15 USD to give us 2 single beds instead of one double. Ok.. then when I gave her 20, she didn't even bother to give me back the rest. You are allowed to have only one coffee for breakfast or they charge you extra. On the morning of check out she literally entered our room while I was inside taking shower. And while checking out she told us the towels were dirty and she needs to charge us for that... Pity, the hotel is cute, could be cleaner but the owner's attitude is unacceptable.

Location is great.

Stayed in September 2022

Front Desk ( Probably the Owner) she charged extra tax to our reservation ( Tourism Tax!?) and if you want to pay with credit/debit card, she will apply 5% extra.

Location

Stayed in November 2022

The administratior was a DISASTER, all other people very pleasant, but the girl responsible of the site was never professional, bad presentation, bad communication, evarithig bad about her!

Stayed in November 2022

The room was extremely loud. (You could hear every convo from the lobby. Room was on second floor). The front desk reps didn’t speak much English, but they did try their best. I mention this because they offer airport transfer. We asked to pre-pay and book, but it did not go as smoothly as one would want. Give yourself extra time for delays and keep your receipt.

The location is really good for PeruHop customers. It is also close to the bus for the walking tour departure.

Stayed in November 2022

yes, nice hotel

Stayed in May 2024

first day have breakfast, second day told me, not have breakfast service, so in future 3 days I did not go to breakfast anymore. other staff look I own them 10000bucks, can not feeling warm from them. room service need to request in advance, and not means u can get for sure, 2 days can get room clean 1 time....

location is good a girl staff who wares the glasses is very nice. sorry can not find more good word to this hotel

Stayed in May 2024

I got changed room 3 times. One of the rooms didn't have electricity, another didn't have internet, another the aircon didn't work.. The service was not very good and not that clean (quite old)

Location was very good

Stayed in April 2024

The staff’s treatment. Awful, just disgraceful from the start. We ask him to give us the best room available, he gave us the worst. There wasn’t toilet paper, the bath tub was dirty, no curtains at the shower, who knows if the sheets were clean…. At breakfast, we came down to the tables and practically begged to be attended. After a while he asked us “coffee or tea”, then waited more and the coffee never arrived. We left, as he told us “you can leave the keys at the entrance”. Dogs are treated better than that

Only the photos I saw in the ads

Stayed in March 2024

Location, Location, Location! Great price for the location!

Stayed in September 2023

No curtains in the shower

Location

Stayed in June 2023

We got higher price when we arrived and we had to pay by cash, we didnt get breakfast on the first day but it was included in the price.

Stayed in February 2023

The treatment to us . In the web site and at the front desk said they take credit card and the charge us cash or we have to leave and we arrived late on the night. At night the have cold water and none turn the hot water on. The owner was nasty and rude with us. The place was very dirty and nothing was working there. The owner in the morning show up almost with out clothing. Horrible place and experience with them.

The location.

Stayed in January 2023

n/a

The staff have been exceptionally helpful.

Stayed in January 2023

This hotel seemed like a good budget option but don't fall for it! This was the worst accommodation experience I have had in years. Room was damp and dingy and there was mold on the walls. We opened the window to air out the room a bit but the window oversees what I think is the kitchen so the smell of frying forced us to close the windows. Small bed, small room. Electricity went out on the day we left in the whole hotel so we couldn't charge our devices before the flight. Hotel overcharged us and wouldn't return the money. They actually blamed me for complaining because it was just 10 dollars.

Nothing

Stayed in November 2022

We had a horrible experience in this hotel, the staff kept asking for a tip, which was very disrespectful. Later, when we checked out, we were charged a $30 dollar fine for a small dirt on the bed sheets, which makes no sense. We were also told that if we don't give a bad review, we will be charged "only" a 20-dollar fine. WiFi kept disconnecting

The location is good

Stayed in August 2022

Unfortunately we had an awful experience with this hotel. I highly recommend that you find another hotel, and let this one go. The rooms are old and outdated, dirty and very noisy. You can hear the conversations of people outside. The tv doesn’t work, the fridge is really noisy. The shower was the only thing that works. When we arrived we had to pay 6 dollars extra per night as a “service charge”. This is where I should have left, but I decided to pay it anyways. I was in the room for 15 minutes waiting for my friend. When she arrived she wasn’t allowed to enter the hotel, because she didn’t bring the right ID. The owner was very rude and impolite, even aggressive, and would not help us. We didn’t want any trouble, so I kindly asked for the money back, so we could go find another place. At this point I had not even used the room and had payed just 15 minutes earlier. However, the owner would not give us any money back, she was clearly very angry for no apparent reason. She then proceeded to ignore us, but not even looking at me, and then leave the building. We didn’t know what to do, in the end we were let into the room after she left, by the kind young staff. As mentioned, the room was terrible, we stayed a few hours and then left to find another place. Probably my worst hotel experience ever…

Probably my worst hotel experience ever… the shower was good.

Stayed in November 2022

It was not a buffet breakfast and there was only one option. The staff support was not enough and did not meet the needs of the guests.

The shower was great.

Stayed in October 2022

Breakfast was very poor Ism a vegetarian only bread and butter with jam and a juice . I would have been happy with one more slice of bread and cheese For my partner eggs were great.

looks nice , friendly location centra

Stayed in October 2022

The lady in charge of the hotel, she overcharge me and when trying to explain her mistake she denied it.

The beds and the breakfast.

Stayed in October 2022

rooms are big but not cozy, plain and simple, no cable tv, have to bring your apps on your phone to connect it with a chromecast.

Good breakfast, excellent location, big room and a nice patio, good wifi

Stayed in September 2022