Water from shower in bathroom leaked to floor, and wet the floor.

Room is spacious, breakfast is ok, Location is good close to main square and main streets.

Stayed in May 2024

The room was cold because there was not a heating system.

Friendly staff, clean, nice view, excellent location

Stayed in May 2024

The room was beautiful, but just lacked a bit of attention to detail. The toilet seat was too small for the toilet and there were no pillow cases on the pillows (we asked and got them the next day). Also said there was a bar and restaurant, but we didn’t see any evidence of this.

Great location in a quiet lane right next to San Domenic cathedral. Huge room with gorgeous artwork and whitewashed walls. Bathroom looked new and had a big bath (didn’t try this out) and great shower. Breakfast was excellent. Staff very eager to help if we had any issues.

Stayed in May 2024

Room had no phone or fridge. Breakfast was simple but not horrible. The room had two washrooms, one was dirty when I arrived but someone came in a timely manner to clean it.

Spacious rooms, good location, immediately next to the Qoricancha and walkable to the station for Machu

Stayed in April 2024

The buffet style breakfast is decent (nothing warm/cooked offered) but not readily replenished. Oddly they only gave us 2 towels for 4 people, but we could have just asked for more :)

This hotel is in a great location, especially if you're taking the train with IncaRail. It's not exactly in the heart/main square of Cusco, but it's only a short walk (5-10mins). The staff are very helpful and kind- they went above and beyond, helping us be comfortable in many ways. The rooms are unique and the views from our room were beautiful.

Stayed in March 2024

Huge room, really comfy bed and a bath tub that was so welcome during a cold time in Cusco. Felt very luxurious especially for the price. Coco tea and other teas always available, and the whole place felt really safe. Good location too.

Stayed in March 2024

Bathroom is a see-through and no hanging or shelves inside.

Location is the most advantage.

Stayed in March 2024

Was given a room very weird configuration and next to the kitchen. Woken up at by 0500 by the clanging of the kitchen staff. Not great Breakfast basic

Location was pretty central to the main square in Cusco

Stayed in March 2024

They didn’t replace breakfast items despite breakfast continuing for another 30 mins

The bedroom and bathroom were big and luxurious

Stayed in February 2024

In our bathroom in room Pacha the frosted glass needs to be on the whole glass sliding doors for privacy.

Breakfast was fine and location was perfect. Bathtub was amazing in our room, bed was comfortable. We loved the helpful staff

Stayed in February 2024

A little noisy from outside on a Saturday night. Nothing to really quibble over.

Great location. Nice staff. Comfortable beds.

Stayed in December 2023

1. Little old and rusty. Not all may like it.

1. Location, very close to historical Cusco 2. BF options 3. coffee and coco station

Stayed in January 2024

Could have been cleaner

Great location, quiet rooms (3rd floor), very comfortable beds. The staff were brilliant - especially Eduardo and Elia. Super breakfast!

Stayed in January 2024

Not enough tables in the breakfast area for all the guests.

Very pleasant surprise. We had mixed feelings first based on the reviews but it was better than we expected. At least our room which was a duplex on the top floor. I can see how the place can be noisy sometimes because of the old building but top floor duplex was perfect and quiet. Depends which room you book I guess. Main advantage is location right in the middle of historic downtown, next to Coricancha church. Our stay was perfect and we have no complains.

Stayed in November 2023

My only observation is about the bathroom, the layout needs some re-engineering, the door is too close to the tub, so there is no much space for changing clothes.

Great location, breakfast served with many options, everything is well cleaned. Thanks the amazing staff for making our stay unforgettable.

Stayed in September 2023

My kids bedroom had a strong smell of drains and the curtain rail was broken

Clean and warm bedding. Buffet breakfast with fresh fruit, juice, ham, etc. A lovely lady was very helpful during our breakfast time offering more hot water and refilling the food. Good location in a safe area and close to the main Square

Stayed in August 2023

Very good

Stayed in August 2023

Nothing

The location and the room size

Stayed in August 2023

Limited number of power sockets and no air conditioning or heating. Radiators are provided on request but Cuzco in July is FREEZING.

Comfortable and nice staff, very helpful. Their blankets are super cozy.

Stayed in July 2023

We are from Florida so no heat in the rooms and especially the bathroom and space heater totally ineffective was a little challenging. For the cost and location though we were okay wearing extra socks and layers!

Amazing space for our family in the family suite. Three floors, huge beds, over 1k square feet two bathrooms full shower plus tub. Property is a ten minute walk from everywhere you want to be!

Stayed in July 2023

The bathroom arrangements were "interesting!" There was a shower with a sink in one area and then toilet and a sink in another area of the bedroom. The entrance to the shower/sink combo had no outside door (though the shower itself did) and it faced the lobby. This typically would not be an issue, if it were not for the fact that the wall dividing the room and lobby was glass that was partially frosted. You had to come out of the shower wearing your towel or else you could potentially exhibit yourself to the people in the lobby area--overall bad design! The issue with the toilet/sink combo is that you had to step up onto the toilet and there was no where to place the toilet paper but on the sink (which could potentially get wet). There was also no place to hang towels to dry.

I really enjoyed our stay at this hotel despite the bathroom situation. The room we had has been one of the biggest we have ever been in and housed 3 king beds. Absolutely grand and comfortable for us. The location was perfect since it was centrally located and we could walk to many historical sites, the Sun Temple was in front of us, easy access to restaurants, plazas, ATMs, boticas (pharmacies), really anything you needed was close by.

Stayed in June 2023

their is still construction going on inside the hotel with unfinished projects, little gluten free options for breakfast, on the second morning we realized we could order eggs ( but no one ever told us this), also the front staff were friendly, but seemed inexperienced

the architecture was beautiful inside and outside the rooms, good water pressure, comfortable beds, plenty of space in rooms, and the location

Stayed in June 2023

Has the potential as a 4-5 star accommodation because of its amazing location and decor. Easy to fix details like like no soap/shampoo bathroom, no telephone to call to front desk, not clean smelling lobby bathroom(with no soap!), very cold rooms but got a heater (barely adequate). Have to ask for soap, shampoo and towels (all pretty mediocre quality).

Amazing location- you could touch the incan temple of the sun from across the ancient incan alley from the hotel. The beautiful artwork and decorations in an ancient building impressive. the shower was wonderfully, warm and modern. Breakfast was reasonably good.

Stayed in June 2023

The drain of the bath smelled badly. Sheets looked clean but had spots.

Finally a hotel in Cuzco without noisy street sounds and sounds of early wakening neighbours! The two floor apartments was just perfect. Yeah, they could do better in cleaning the sheets and also the bathtub drain smelled badly, but one can forgive this when enjoying the calm enviroment of this place. Stuff super helpful.

Stayed in April 2023