Nothing

Big rooms, helpful staff, excellent choice at breakfast.

Stayed in April 2024

Wonderful staff and great b’fast!

Stayed in March 2024

It's a little far from the Colonial Centre, but you can take.a taxi or walk. If your room is facing the street can be noisy and dusty. Working tables in waiting room which can be noisy.

Reception very helpful (Fiorella) was very understanding with my needs, bell boys were helpful and attentive, Breakfast was good and prepared good eggs for me, good internet, nice room looking to gardens and I can hear birds from it, good grounds which I took an joyful stroll. Nice pool. I really like this hotel.

Stayed in March 2024

Everything about our experience was perfect from the moment we were greeted at the front door and checked in. All of the staff were caring, professional and helpful and they went above and beyond to help us. The room was very comfortable, with a lovely view of the grounds and gardens. Breakfast was amazing!

Stayed in March 2024

breakfast, room and pool

Stayed in February 2024

Location could be better as it is a little bit far from the Plaza de Armas and the hotel's immediate surroundings don't strike the guest as very safe for walking -- neither in the sense of criminality nor pedestrian safety at crossings. Beware of rooms with no AC. If missing, hotel with change rooms upon request though. P.S.: about the town (not the hotel), please note that there's really not so much to do in Arequipa if you're not into trekking. So the hotel really was the best thing about our visit, together with the cuy at Zingaro in Calle San Francisco.

Amazing hotel, definitely the best "bang for the buck" in Arequipa. Reminds me of old Cataratas in Foz do Iguaçu before the Belmond purchase: a distinguished hotel, a bit off the main area, with history, colonial décor, spacious rooms and a pink palette. Amazing beds, amazing bathroom and very courteous staff. The restaurant was also really good, and the alpacas roaming the backyard were a nice touch. We had only one (not so minor) inconvenience when at 3:00am another guest decided to take phone calls at the corridor just out of our room with his ringtone set to loud. However, hotel management dealt with the situation admirably and I have no further complaints about it.

Stayed in January 2024

Maybe a bit more of Latin music by the pool, although I understand it was Xmas time.

Everything, specially the staff . They were very welcoming and helpful. I feel as in home Blessings and gratitude to each of them.

Stayed in December 2023

Wonderful spacious room, great for family travel, they have alpacas and a turtle in the facilities. The pool is great size.

Stayed in January 2024

Everything, It was excellent.

Stayed in January 2024

The menu at the restaurant has the typical choices of a 5-star hotel. Overly sophisticated, but with few options, all rather expensive. Not good if you have sensitivities problems. Try to dine at the bar if you want some sandwiches options. There are several better restaurants downtown.

Very comfortable 5-star hotel. The room was spacious and the king-size bed very comfortable. Location is good, if you don't walking several blocks to reach the main attractions. Breakfast was excellent, with some GF and DF options. And the staff was very helpful. A plus is the large and secure parking lot.

Stayed in September 2023

The beds are very painful , we were 6 on my reservation and all agree with this , time to change beds .

Recepción team, breakfast team ,concierge team and housekeeping team was wonderful . Specially a young lady from venezuela and Victor that works at restaurant .

Stayed in October 2023

Big pool is too cold

All the Breakfast team, wonderful.

Stayed in October 2023

Nothing

Very friendly staff, bedroom luxurious and bed very comfortable. The pool was such a lovely place to relax. Would stay here again, great base in Arequipa.

Stayed in October 2023

It was perfect.

Beautiful property - fantastic service. Zero complaints whatsoever.

Stayed in October 2023

Brekfast 4 stars hotel,poor cosmetics in the room

Stayed in October 2023

Nothing, some more free bottled water would have been nice in our room.

We liked everything!

Stayed in September 2023

No tables available for dinner and staff didn't open the dining room extension. Poor service in outside seating area.

Stayed in October 2023

Main swimming pool not accessible due to maintenance

Stayed in September 2023

I think the rooms carpet could be replaced and bathroom could use better lighting especially for make up

Stayed in June 2023

Nothing.

I love the South American Colonial style. Carved stone, Spanish tiles, lots of history and wood work.

Stayed in July 2023

The safe didn’t have battery, to use it, also tv remote control didn’t have charged battery.

It was a very nice place

Stayed in August 2023

Maybe that meals were expensive.

Quiet, peaceful, secure, lovely grounds and great staff. Located fairly close to city center. Good restaurant.

Stayed in July 2023

A beautiful hotel with a swimming pool and first-class service, a short (10 min) walk from the center. The room facing the inner block was completely quiet. Breakfast in the standard of a 5-star hotel!

Stayed in July 2023

Nothing.

The property has a classic hacienda style . Very luxurious architecture with high feelings. Gorgeous furniture with big rooms and private interior patio that gives the experience of a private hacienda of the 1940’s.

Stayed in July 2023